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Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 21, 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

How to Begin Addressing the Paper-to-Digital Challenge by Iron Mountain April 2013 - (Free Research) View this white paper to learn more about how records management is transitioning into a more digital environment. Enterprises needed to find a solution for the staggering growth of content, and the only way to do so is with an enterprisewide information management soluition that goes beyond storing records.  (WHITE PAPER) READ ABSTRACT |

JobClock by Exaktime JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.  (HARDWARE PRODUCT)

TimeSummit by Exaktime Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.  (SOFTWARE PRODUCT)

PocketClock/GPS by Exaktime While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for: -Crews on the move, -Multiple cost codes, -Service and route work  (HARDWARE PRODUCT)

Integrating Records Management and eDiscovery Processes for Greater Efficiencies by CA Technologies. May 2008 - (Free Research) The integration of the eDiscovery and records management functions is gaining acceptance as organizations look to derive true business benefits from addressing the management challenges.  (WHITE PAPER) READ ABSTRACT |

Tyler Memorial Hospital speeds delivery of patient records by Captaris, Inc. February 2008 - (Free Research) Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.  (WHITE PAPER) READ ABSTRACT |

Bruce Silver & Associates: A Practical Approach to Enterprise Records Management by EMC Corporation August 2008 - (Free Research) Enterprise records management (ERM) is an important initiative for many organizations today. Learn about the diversity of records management requirements at the enterprise level and why other solutions fail to meet these requirements.  (WHITE PAPER) READ ABSTRACT |

Unifying Management of Physical and Electronic Records: The Records Management Imperative by EMC Corporation March 2008 - (Free Research) This white paper explains the features and benefits of such a unified approach to enterprise records management, and describes how the EMC Documentum/OmniRIM solution works.  (WHITE PAPER) READ ABSTRACT |

A Practical Approach to Records Management by EMC Corporation March 2008 - (Free Research) Enterprise records management (ERM) is an important initiative for many organizations today. Learn about the diversity of records management requirements at the enterprise level and why other solutions fail to meet these requirements.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 1 May 2012: The technology behind the England football team by ComputerWeekly.com May 2012 - (Free Research) This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.  (EZINE)

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 23 April 2013: Time runs out for Windows XP – what should you do? by ComputerWeekly.com April 2013 - (Free Research) In this week's Computer Weekly, with less than a year until Microsoft ends support for Windows XP, we examine the options for the many firms still using the operating system. The PC market has seen a record slump in sales - what does it mean for the IT industry? Plus, we evaluate progress in moving software to the cloud. Read the issue now.  (EZINE) READ ABSTRACT |

EMC Documentum Enterprise Records Management: The Problem of Enterprise Records Management by EMC Corporation March 2008 - (Free Research) This paper examines how one solution provider, EMC, is helping customers address electronic discovery challenges by helping customers manage their information infrastructure more effectively.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Healthcare in IT by ComputerWeekly.com September 2012 - (Free Research) This 7 page buyer's guide looks at the future of electronic healthcare records, healthcare technology and the use of mobile technology.  (ANALYST REPORT) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

DataShare by Excel Meridian Data, Inc. DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.  (HARDWARE PRODUCT)

The Age of Electronic Ticketing by Hexaware Technologies May 2008 - (Free Research) Electronic ticketing or e-ticketing is a recent development in the transport industry designed to eliminate the need for paper based ticketing and to facilitate the check-in procedures at airports and train stations.  (WHITE PAPER) READ ABSTRACT |

CUSTOMER DATA INTEGRATION (CDI) by Wipro Technologies February 2008 - (Free Research) Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE)

Database Auditing Tools and Strategies by Sensage, Inc. November 2008 - (Free Research) This paper is to introduce the current options available for database auditing and trade-offs using each.  (WHITE PAPER) READ ABSTRACT |

The Alcatel-Lucent OmniAccess 8550 WebServices Gateway: AUTOMATED WORKFLOW FOR IMPROVED PAT IENT CARE by Alcatel-Lucent April 2008 - (Free Research) The Alcatel-Lucent OmniAccess 8550 Web Services Gateway is a network appliance that secures automated business processes to meet corporate governance obligations.  (WEBCAST) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

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