WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Critical Technologies for Compliance & Risk Management for Medical Device Companies by Siperian, Inc. February 20, 2009 - (Free Research) Building the foundation for a sound master data management program is critical to the success of any compliance effort. The ten requirements in this paper will enable you to identify a suitable technology platform - a prerequisite when managing your organization's master data assets & critical to establishing a consistent master data foundation.  (WHITE PAPER) READ ABSTRACT |

Critical Technologies for Compliance and Risk Management by Siperian, Inc. February 20, 2009 - (Free Research) Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines.  (WHITE PAPER) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies October 21, 2009 - (Free Research) This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.  (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

General Computing Controls Insight for PeopleSoft by Approva Corporation January 2007 - (Free Research) Approva's General Computing Controls Insight for PeopleSoft monitors configurable settings within PeopleSoft Enterprise and automatically alerts you of inappropriate values or changes in system settings which could lead to control violations.  (DATA SHEET) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation March 2008 - (Free Research) Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them.  (CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Podcast: Salesforce.com and Business Objects - How OnDemand CRM and BI Work Together by Business Objects August 2007 - (Free Research) In this recorded interview with salesforce.com, learn how advanced Web-based reports and dashboards created by business intelligence (BI) market leader Business Objects have increased the value of the leading on-demand customer relationship management (CRM) platform - salesforce.com.  (PODCAST) READ ABSTRACT |

SOA and BPM: Aligning Business Needs with Your Architecture by SoftwareAG Inc., USA May 2008 - (Free Research) This document presents best practices in composing SOA-enabled business processes and a case study of how to create a configurable business architecture.  (WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

Kony Enterprise Connectors: Standards-based, Flexible and Configurable Connectors by Kony December 2012 - (Free Research) Embarking on a mobile initiative for your business can be overwhelming - supporting a myriad of different devices, screen sizes, and browsers is not easy. This white paper introduces a single platform that offers a complete end-to-end software strategy for developing, deploying and managing mobile applications across all channels.  (WHITE PAPER) READ ABSTRACT |

The Oracle Accelerate Program: Bring Value to Midsize Customers with Configurable and Scalable Solutions by Oracle Corporation August 2008 - (Free Research) This paper explains how the HP Oracle Accelerate program benefits customers by providing a complete solution with an effective delivery mechanism that speeds deployment and improves business processes.  (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics® CRM for Healthcare by Microsoft October 2011 - (Free Research) In addition to providing quality care, health care facilities continuously search for ways to increase patient satisfaction and proactively manage their overall health.Inside this white paper, learn about CRM technologies that help meet these goals by supporting chronic disease management, business intelligence and more.  (WHITE PAPER) READ ABSTRACT |

CUSTOMER DATA INTEGRATION (CDI) by Wipro Technologies February 2008 - (Free Research) Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives.  (WHITE PAPER) READ ABSTRACT |

Rational Team Concert overview by IBM May 2012 - (Free Research) IBM Rational Team Concert (RTC) integrates task tracking, source control, and agile planning with continuous builds and a configurable process to adapt to the way you work. In other words, it provides everything you need to build great software, right out of the box. Check out this quick demo to see how easy and intuitive RTC is to use.  (VIDEO) READ ABSTRACT |

Enterprise Management Associates Report-- The Power of AppScan: A Hands-On Review of IBM Rational AppScan Standard Edition by IBM October 2010 - (Free Research) In a hands-on look at IBM Rational AppScan Standard Edition, the Enterprise Management Associates® (EMA™) team finds in the product an easily implemented, highly configurable utility that addresses multiple application security pain points.  (WHITE PAPER) READ ABSTRACT |

Dimensional Excellence - Build it or Buy it? by Oracle Corporation August 2010 - (Free Research) The true total cost of ownership favors the adoption of a proven, configurable, best-of-breed tool for which the costs and implementation timescales are predictable, and through which risks are minimized. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc. February 2010 - (Free Research) Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.  (WHITE PAPER) READ ABSTRACT |

IBM Social Analytics: The science behind social media marketing by IBM December 2011 - (Free Research) Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed.  (WHITE PAPER) READ ABSTRACT |

August 2011 SharePoint eZine: PRACTICAL IT STRATEGIES FOR ENTERPRISE COLLABORATION by SearchContentManagement June 2011 - (Free Research) In this edition of our quarterly SharePoint e-zine, you'll find expert advice on setting up a successful SharePoint 2010 programs, avoiding user-adoption problems and using the latest administrative features to wrangle good performance.  (EZINE)

The Future of Address Validation: Going Beyond Move Update to Cut Costs and Connect with Customers by Pitney Bowes Business Insight September 2010 - (Free Research) Today, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications is a complete and accurate customer record. This paper describes the validation requirements, opportunities and best practices to increase organizational efficiencies relative to enterprise address validation.  (WHITE PAPER) READ ABSTRACT |

Client Case Study: London Borough of Brent by IBM July 2011 - (Free Research) This paper discusses how Brent used IBM to supply the customer data integration and master data management (MDM) to consolidate back-end systems to reduce administration costs, improve customer service and minimise benefit fraud.  (WHITE PAPER) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

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