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Presentation Transcript: Achieve a 360 Degree View of Your Customer by Infor

November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 23, 2011 - (Free Research)
How to have a successful customer relationship management (CRM) implementation. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Unifying ERP and CRM to Create a Responsive Enterprise by Infor

November 26, 2012 - (Free Research)
In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Mobility Won't Wait for your Sales Force by MicroStrategy Incorporated

December 31, 2013 - (Free Research)
View this white paper to learn the key first steps to developing a mobile sales and CRM strategy, and explore several case studies from real-world businesses that illustrate the benefits of a successful mobile platform implementation. 
(WHITE PAPER) READ ABSTRACT |

August 2011 SharePoint eZine: PRACTICAL IT STRATEGIES FOR ENTERPRISE COLLABORATION by SearchContentManagement

June 30, 2011 - (Free Research)
In this edition of our quarterly SharePoint e-zine, you'll find expert advice on setting up a successful SharePoint 2010 programs, avoiding user-adoption problems and using the latest administrative features to wrangle good performance. 
(EZINE)

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies

October 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center by Aspect

March 2014 - (Free Research)
This brief video case study reveals how Golfbreaks.com, Europe's largest golf travel company, successfully implemented a multichannel contact center and optimized its unified communications strategy. 
(WEBCAST) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Podcast: Salesforce.com and Business Objects - How OnDemand CRM and BI Work Together by Business Objects

August 2007 - (Free Research)
In this recorded interview with salesforce.com, learn how advanced Web-based reports and dashboards created by business intelligence (BI) market leader Business Objects have increased the value of the leading on-demand customer relationship management (CRM) platform - salesforce.com. 
(PODCAST) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix

July 2008 - (Free Research)
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. 
(WHITE PAPER) READ ABSTRACT |

How To Successfully Achieve Records Management Compliance and Strategy by Iron Mountain

March 2014 - (Free Research)
The following e-guide, created by the experts at SearchCompliance.com offers advice and tips on navigating the records management landscape as well as how to best assure records management compliance. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

Why Consolidating Vendors Can Help You Achieve a Sound Records Management Strategy by Iron Mountain

November 2013 - (Free Research)
Access this white paper to gain expert insights on why and how you should consolidate your records management vendors. Discover the benefits of doing so and at the same time, uncover how this solution can help sharpen your competitive edge. 
(WHITE PAPER) READ ABSTRACT |

Key insights for an effective records management strategy by Iron Mountain

December 2012 - (Free Research)
Implementing new processes and workflows is just the beginning of establishing an effective records and information management (RIM) strategy. In this expert guide you will discover essential tips on how to ensure your RIM policy is not only highly effective but also sustainable. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Organizational Records Management Strategy and Compliance Ready Records Retention Schedules by Iron Mountain

March 2014 - (Free Research)
The following expert e-guide, created by experts at SearchCompliance.com explores the keys to a compliance ready records retention schedule as well as records management strategy such as researching and developing your policy. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

How to Save Money and Reduce Risks in Records Management by Iron Mountain

December 2012 - (Free Research)
As the number of digital records continues to grow, legacy records management strategies are no longer practical, causing inconsistent implementation of policies. Read this paper to learn how SharePoint technology in conjunction with an innovative collaboration tool can help to create and implement consistent, compliant records management policies. 
(WHITE PAPER) READ ABSTRACT |

A Unified Records Management Approach to Maximize SharePoint and Social Media by Iron Mountain

December 2012 - (Free Research)
As the use of social media and SharePoint technologies continues to rise, effective records management is becoming more difficult than ever before.  Inside this paper, learn best practices for effectively managing SharePoint and social media, including 5 questions to consider and 4 key issues to address when designing your overall strategy. 
(WHITE PAPER) READ ABSTRACT |

Records Management for Disaster Recovery by Iron Mountain

November 2012 - (Free Research)
The importance of a disaster recovery (DR) plan is a no brainier – having one can save your business; not having one will jeopardize it. Records management is a key aspect of effective DR, but more often than not it is overlooked. Read on to learn how to build a business case for incorporating records management into your overall DR plan. 
(WHITE PAPER) READ ABSTRACT |

Protect Your Hard-Copy Records With Strategies From The Experts by Iron Mountain

March 2012 - (Free Research)
Ensuring your vital hard-copy records are protected as part of your disaster recovery strategy isn't something you should do - it's a must. Check out this SearchDisasterRecovery.com E-Guide for today's best practices for protecting hard-copy documents and a breakdown of several strategies by which you can do so. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

Assured Federated Records Management - Achieving Compliance across the Enterprise by EMC Corporation

March 2008 - (Free Research)
Compliance is now a major issue for organizations and they're beginning to rethink their records management strategies. Read this white paper to learn about a records management solution that effectively addresses all of the needs required for this task. 
(WHITE PAPER) READ ABSTRACT |

Tips for an effective document records management strategy by Arrow and HP

February 2013 - (Free Research)
This expert E-Guide outlines three steps you can take to achieve a broad view when setting up your records management policy and automated procedures. Also inside, count down four factors that inform an effective strategy for document management tools – read on to learn more. 
(EGUIDE) READ ABSTRACT |

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