Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft March 2011 - (Free Research) In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Considering the Advantages of Voice for Your Forklift Fleet by Intermec February 2013 - (Free Research) View this white paper to learn more about why using voice technology and multifunction forklift-mounted terminals and scanners doesn't have to be an either or decisions. It provides detailed advice from early adopters on how to improve the value of using voice and other input technologies on multifunction forklift terminals.  (WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix July 2008 - (Free Research) Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.  (WHITE PAPER) READ ABSTRACT |

Intel Energy-Efficient Performance by Intel Corporation January 2006 - (Free Research) Through energy efficient performance advances across our microarchitecture, silicon, platforms, and software, Intel is on the fast path to creating processors that reach even- greater milestones in performance, energy efficiency...  (WHITE PAPER) READ ABSTRACT |

Cisco and IBM: Enhancing the Way People Work through Unified Communications by IBM Line of Business February 2008 - (Free Research) Collaboration will be made easier and communications will be enhanced. Individuals and teams will work more effectively-when, where and how they choose-without sacrificing security or productivity. Learn how in this white paper.  (WHITE PAPER)

The Alcatel-Lucent OmniAccess 8550 WebServices Gateway: AUTOMATED WORKFLOW FOR IMPROVED PAT IENT CARE by Alcatel-Lucent April 2008 - (Free Research) The Alcatel-Lucent OmniAccess 8550 Web Services Gateway is a network appliance that secures automated business processes to meet corporate governance obligations.  (WEBCAST) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Innovation in Governance, Risk and Compliance by CA Technologies. June 2008 - (Free Research) The nature of enterprise risk associated with IT is becoming more varied and complex each year. This paper discusses how companies can respond how companies can respond to growing regulation and increasingly complex business service architectures.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Instant Messaging Management by Dell Software October 2008 - (Free Research) Instant messaging is a powerful tool, but is your organization protected from malware/viruses, reduced productivity and accidental transfer of sensitive documents? Read this paper to learn how to mitigate these risks.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: IPV6 Migration by ComputerWeekly.com February 2012 - (Free Research) This Computer Weekly Buyer's guide takes you through the steps you need to take to migrate to IPv6 and explains the potential impact on your business.  (ESSENTIAL GUIDE) READ ABSTRACT |

5 Steps to Healthy Data by IBM January 2013 - (Free Research) Many healthcare organizations are plagued with unreliable or inaccurate patient information. Master data management (MDM) strategies help ensure that the information in IT systems is as up-to-date as possible, leading to unified, accurate data. Access this exclusive resource to learn how you can reap the benefits of MDM in five steps  (WHITE PAPER) READ ABSTRACT |

Five Myths About Telepresence by Polycom, Inc. May 2011 - (Free Research) In this paper, uncover the top five myths surrounding telepresence technologies, and learn how visual communication is rapidly transforming the way people live, learn and work.  (WHITE PAPER) READ ABSTRACT |

Mobile Collaboration: Strategies and Challenges by Sprint January 2013 - (Free Research) This E-Guide from SearchUnifiedCommunications.com explores the challenges small screens present to mobile collaboration and unveils how UC strategies and vendors are responding to these issues.  (EGUIDE) READ ABSTRACT |

Protecting CPNI - Top Four Tips for a Successful Security Program Deployment by RSA, The Security Division of EMC December 2008 - (Free Research) With the RSA CPNI Solution, telecommunications service providers can rest assured that they will not suffer financial or brand repercussions as a result of unauthorized disclosure of CPNI.  (WHITE PAPER) READ ABSTRACT |

SingTel Selects Alcatel-Lucent as Strategic Partner in IPTV Deployment by Alcatel-Lucent June 2009 - (Free Research) Read this case study to learn how SingTel, a major carrier in the Asia-Pacific region, overcame the challenges associated with providing new services and broadening their customer base. The solution allowed them to provide advanced IPTV features - including HD VoD - quickly and at aggressive prices, thereby affirming their place as a market leader.  (CASE STUDY) READ ABSTRACT |

Aungate Real Time Monitoring by ZANTAZ December 2007 - (Free Research) Aungate's Policy Management module sets a new benchmark in enterprise communication and regulatory monitoring.  (WHITE PAPER) READ ABSTRACT |

Document Management with Office SharePoint Server 2007 by Microsoft August 2007 - (Free Research) The Office SharePoint Server 2007 document management solution is uniquely positioned to help your organization succeed with its document management goals. With Sharepoint you can extend document management capabilities to all employees, improving compliance with enterprise standards and delivering value to the business.  (WHITE PAPER) READ ABSTRACT |

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