Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

IBM Social Analytics: The science behind social media marketing by IBM December 31, 2011 - (Free Research) Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

The Costs and Implications of EHR System Downtime on Physician Practices by Stratus Technologies August 2011 - (Free Research) The paper includes calculations showing the cost of downtime expected for a given level of EHR solution uptime in practices of various sizes, as well as products associated with specific uptime levels. The report also includes a “cost per hour” tool that estimates the financial impact of downtime in practices they administer, oversee or assist.  (WHITE PAPER) READ ABSTRACT |

E-Book: IT in the Electronic Hospital by Imprivata February 2010 - (Free Research) The federal government's push for electronic healthcare records has made data security even more pressing. This eBook takes a look at where healthcare IT leaders should begin and what they should watch out for as they move to embrace the HITECH Act and other initiatives. Read on to learn more.  (EBOOK) READ ABSTRACT |

eBook: IT in the Electronic Hospital by SearchCIO.com and SearchSecurity.com October 2009 - (Free Research) The federal government's push for electronic healthcare records has made data security even more pressing. This eBook takes a look at where healthcare IT leaders should begin and what they should watch out for as they move to embrace the HITECH Act and other initiatives. Read on to learn more.  (EBOOK) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Data Loss Prevention from the Inside Out by Cisco Systems, Inc. July 2008 - (Free Research) In this Techwise TV episode learn about data loss prevention and the three primary loss vectors that you must assess for your organization.  (VIDEOCAST) READ ABSTRACT |

Medical Billing Company Enhances Reporting and Reimbursement Capabilities by Switching to NueMD® by NueMD June 2008 - (Free Research) Because Mid-Vermont's software was not meeting their client expectations they deployed NueMD, an Internet-based practice management solution, resulting in substantial savings in time and money.  (CASE STUDY) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies. September 2008 - (Free Research) In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Healthcare Data Loss Assessment: Measure sensitive patient data loss on your network by Code Green Networks, Inc. September 2009 - (Free Research) Loss of patient data is a top concern for any healthcare organization. They handle some of the most sensitive and personal data on the individuals they treat. Patients trust healthcare organizations to safeguard sensitive data. Read this whitepaper to find more about how a data loss prevention (DLP) solution can protect patient data.  (WHITE PAPER) READ ABSTRACT |

Selecting the right EHR for the Life of your Practice and Your Patients by HP & Intel® September 2011 - (Free Research) If we are at or approaching a technological tipping point in the history of healthcare, then it has never been more important for physician practices to select the right electronic health record (EHR) – and there are tangible reasons to believe so. This white paper discusses criteria for selecting the right EHR solution.  (WHITE PAPER) READ ABSTRACT |

Intelligent Health Care by SearchHealthIT.com August 2011 - (Free Research) Clinical decision support technology takes business intelligence (BI) to the next level by offering caregivers evidence-based, best-practice information, providing automated responses in response to patient data and much more. Inside this e-book, learn how your healthcare facility can benefit from clinical BI tools.  (EBOOK) READ ABSTRACT |

Building an Effective DR and Business Continuity Strategy in Health Care by Sirius and NetApp April 2012 - (Free Research) This E-Guide examines 5 key data replication strategies that will help maintain the availability of critical health data, even in the event of a disaster.  (EGUIDE) READ ABSTRACT |

Presentation Transcript: Understanding Vendor Neutral Archiving by Hewlett-Packard Company May 2010 - (Free Research) This presentation transcript explores how the high data volume generated by PACS has driven the demand for a vendor neutral archive.  Discover the functional requirements for patient data and storage to accurately measure and address the current state of your health care IT environment.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Assuring Asset Documentation Integrity by McLaren Software February 2008 - (Free Research) In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation.  (WHITE PAPER) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com December 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist July 2011 - (Free Research) This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK July 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Why your clients should measure their data center energy efficiency by Intel February 2011 - (Free Research) Read this E-Guide to learn more about why measuring data center efficiency is important for your clients and what exactly they should be measuring.  (EGUIDE) READ ABSTRACT |

7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction by Qualys, Inc. October 2009 - (Free Research) Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?  (WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK April 2011 - (Free Research) This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

Top 10 Reasons to Audit the Integrity of Your Data by Iron Mountain May 2013 - (Free Research) Consult this white paper to learn more about the importance of auditing and the integrity of your data. Records management is one of the keys to success with your business, and what you don't know can hurt the value of your business. Read on to learn more about if you could be at risk because of your data.  (WHITE PAPER) READ ABSTRACT |

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