Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

Data Deduplication QAS Unify by QAS (E-mail this company) November 2012 - (Free Research) This white paper discusses the benefits of detecting multiple contact records and preventing future duplication.  (WHITE PAPER) READ ABSTRACT |

EMC Documentum Enterprise Records Management: The Problem of Enterprise Records Management by EMC Corporation March 2008 - (Free Research) This paper examines how one solution provider, EMC, is helping customers address electronic discovery challenges by helping customers manage their information infrastructure more effectively.  (WHITE PAPER) READ ABSTRACT |

JobClock by Exaktime JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.  (HARDWARE PRODUCT)

Using SharePoint to Unify Records Management with Iron Mountain Solutions by Iron Mountain December 2012 - (Free Research) As the amount of unstructured business data continues to grow, IT is under pressure to craft effective records management programs – and fast. Only 37% of companies with formal policies are able to consistently apply them company-wide. Read on to learn about a next-gen platform that integrates with SharePoint to provide highly-effective policies.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Unified Records Management to Reduce Risks and Support Data Growth by Iron Mountain December 2012 - (Free Research) With the volume of your paper and digital records steadily increasing, the need for a records management policy that effectively manages both is a top priority. Read on to discover how a unified records management strategy can help you get control of all your business-critical records. Plus, learn 5 key features of an effective program.  (WHITE PAPER) READ ABSTRACT |

Don't Overlook Records Management in Business Continuity Planning by Iron Mountain November 2012 - (Free Research) Effective business continuity (BC) and disaster recovery (DR) planning is a critical aspect of any business – without it you're at risk for serious consequences. But many enterprises today make the mistake of only planning for digital files. Read on to learn 10 steps to crafting a BC/DR plan for your digital and physical records.  (WHITE PAPER) READ ABSTRACT |

Podcast: Records retention schedule brings science to art of information management by Iron Mountain September 2012 - (Free Research) In this podcast, Carol Stainbrook explains why establishing and adhering to an effective functional records retention schedule is a key element of effective enterprise information management.  (PODCAST) READ ABSTRACT |

Customer Satisfaction with Email Archiving Systems by Sunbelt Software January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process.  (WHITE PAPER) READ ABSTRACT |

A Critical Component to Successful Information Governance by OpenText April 2012 - (Free Research) This webcast is filled with helpful information on improving your records management strategy and why doing so can be of immense benefit to your business.  (WEBCAST) READ ABSTRACT |

CUSTOMER DATA INTEGRATION (CDI) by Wipro Technologies February 2008 - (Free Research) Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives.  (WHITE PAPER) READ ABSTRACT |

TimeSummit by Exaktime Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.  (SOFTWARE PRODUCT)

Data Insight QAS Data Sets Guide by QAS (E-mail this company) July 2012 - (Free Research) Quality customer data is essential to the future success of your organization. Do you current customer data management practices help or hinder your business? Read on to learn about an innovative customer data quality management tool that supports a variety of customer data sets, including address data, international data, and many more.  (WHITE PAPER) READ ABSTRACT |

Iron Mountain Customers Share Compliance, Litigation and Discovery Best Practices by Iron Mountain August 2012 - (Free Research) This paper showcases how customers of the world's largest records management consulting practice address their own compliance and discovery requirements with the help of this company's intellectual property, practical advice and best practices. Read on to access short testimonials and descriptions of the services available.  (WHITE PAPER) READ ABSTRACT |

PocketClock/GPS by Exaktime While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for: -Crews on the move, -Multiple cost codes, -Service and route work  (HARDWARE PRODUCT)

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Using ICD-10 Codes and Electronic Health Records to Achieve Value by Dell, Inc. June 2012 - (Free Research) This white paper demonstrates how adopting ICD-10 and EHRs can provide information that would be useful to streamlining administrative burdens that plague both health plans and providers.  (WHITE PAPER)

Data Loss Prevention for IBM i by Innovatum, Inc. April 2010 - (Free Research) Open system technology has introduced real threats to data; making loss—whether from theft, malicious manipulation or inadvertent misuse—easier than before. The IBM i has exceptional audit capabilities making it one of the most secure technology platforms. Read this white paper to learn how the IBM i might be a good solution for your organization.  (WHITE PAPER) READ ABSTRACT |

Bell Rings in Improved Customer Address Information by DataFlux Corporation February 2011 - (Free Research) Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.  (CASE STUDY) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

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