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How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Optimizing Your Return on Customer Attention with Oracle RTD by Oracle Corporation

February 01, 2012 - (Free Research)
Read this white paper to learn how business intelligence (BI) can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction. 
(WHITE PAPER) READ ABSTRACT |

Business Case for Integrated Unified Communications and Contact Center Solution by ShoreTel

June 30, 2010 - (Free Research)
In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates. 
(WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

Seven Trends Driving Effectiveness in the Contact Center by Avaya

April 2013 - (Free Research)
Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center. 
(WHITE PAPER) READ ABSTRACT |

Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center by Genesys

June 2014 - (Free Research)
Many organizations are taking a multi-sourcing approach to contact center services, but it doesn't come without its risks -- what should you look out for? Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

IBM Infosphere Streams: Redefining Real Time Analytics by IBM

December 2010 - (Free Research)
This exclusive resource introduces a breakthrough approach to data management and analytics that can detect insights from real-time data streams, resulting in rapid decision-making and minimizing missed opportunities. 
(WHITE PAPER) READ ABSTRACT |

Real Time Business Intelligence  - SAP In-Memory Appliance Software (SAP HANA™) by Intel

November 2011 - (Free Research)
This paper introduces SAP In-Memory Computing technology concepts, explains how SAP HANA uses them to help deliver real-time business insight, and describes how synergies with Intel architecture-based server platforms drive solution value. 
(WHITE PAPER)

Contact Center Security: Moving to the True Cloud by LiveOps

December 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Real Time Data Integration: Using Change Data Capture Technology with Microsoft SSIS by Attunity

July 2008 - (Free Research)
Change data capture (CDC) technology has become a strategic component of many data warehouse and business intelligence (BI) architectures. Read this paper and learn how to use change date capture technology with Microsoft SQL server intergration services in real time. 
(WHITE PAPER) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation

The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD.... 
(HARDWARE PRODUCT)

Managing and Optimizing the Call Center by Aspect

September 2013 - (Free Research)
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools. 
(EGUIDE) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems

May 2011 - (Free Research)
In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures. 
(WHITE PAPER) READ ABSTRACT |

Nucleus RTOS by Mentor Graphics

April 2009 - (Free Research)
Complex microprocessors lie at the heart of every electronic device and embedded system in use today - from mobile phones to brain scanners. Such products demand sophisticated software to get the job done, and that's where operating systems come in. 
(DEMO) READ ABSTRACT |

Real-time vs. right-time analytics in Oracle environments by SearchOracle

April 2013 - (Free Research)
We live in a 24/7 world- making real-time analytics an essential part of any business intelligence strategy. Access this exclusive handbook today to gain an in-depth analysis of what real-time analytics should mean for you. Learn how the right real-time analytics tools and strategies can give users what they need. 
(EGUIDE) READ ABSTRACT |

Key strategies for implementing real-time BPM analysis by IBM

November 2011 - (Free Research)
Business process management (BPM) projects increasingly have a focus on delivering real time information. Organizations have a growing need to see what is happening in real time, perform analysis, and shift workloads and resources. In this e-guide, readers will gain expert insight on how to leverage real-time BPM analytics to streamline processes. 
(EGUIDE) READ ABSTRACT |

Monitoring for SAP: High-Risk Financial Transactions in Real Time by Security Weaver

February 2009 - (Free Research)
For corporations using SAP, identifying and controlling risky financial transactions is a major undertaking. This paper examines the monitoring challenges faced by finance and reveals the many advantages of real-time transaction monitoring for SAP. 
(WHITE PAPER) READ ABSTRACT |

Aungate Real Time Monitoring by ZANTAZ

December 2007 - (Free Research)
Aungate's Policy Management module sets a new benchmark in enterprise communication and regulatory monitoring. 
(WHITE PAPER) READ ABSTRACT |

Real Time Information for the Pervasive Enterprise by Infosys Technologies Limited

October 2006 - (Free Research)
Real-time visibility into operations enables response to market dynamics and competition. Read this paper to learn how to leverage pervasive technologies to transform an organization into a pervasive enterprise. 
(ARTICLE) READ ABSTRACT |

Oracle Analytics for CRM, Sales, Marketing, and More by Oracle Corporation

December 2011 - (Free Research)
In this resource, explore the offerings from Oracle when it comes to analytics and BI for CRM, sales, marketing, customer service, contact centers, and more. Discover the capabilities and benefits of these pre-built applications, and find out how implementing them in your organization can deliver real-time insights for better business decisions. 
(WHITE PAPER) READ ABSTRACT |

WebSmart Services by Melissa Data Corp

April 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. 
(WHITE PAPER) READ ABSTRACT |

How IBM Storage Real-Time Compression on Active Data works by IBM

August 2012 - (Free Research)
In this brief webcast, Ed Walsh of IBM, VP-Portfolio Strategy and BLE Solutions, STG speaks on how Real Time Compression Technology works, how it scores above the traditional compression technology and the difference between the two. 
(WEBCAST) READ ABSTRACT |

Frequently Asked Questions About IBM Real-time Compression by IBM Real-time Compression

October 2010 - (Free Research)
This informative white paper focuses on frequently asked questions pertaining to IBM Real Time Compression. 
(WHITE PAPER) READ ABSTRACT |

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