WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Business Case for Integrated Unified Communications and Contact Center Solution by ShoreTel June 30, 2010 - (Free Research) In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.  (WHITE PAPER) READ ABSTRACT |

Optimizing Your Return on Customer Attention with Oracle RTD by Oracle Corporation February 01, 2012 - (Free Research) Read this white paper to learn how business intelligence (BI) can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.  (WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect March 2008 - (Free Research) ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.  (CASE STUDY) READ ABSTRACT |

The Next-Generation Contact Center by Aspect October 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

Nucleus RTOS by Mentor Graphics April 2009 - (Free Research) Complex microprocessors lie at the heart of every electronic device and embedded system in use today - from mobile phones to brain scanners. Such products demand sophisticated software to get the job done, and that's where operating systems come in.  (DEMO) READ ABSTRACT |

Drive Your Supply Chain in Real Time with SAP HANA by SAP America, Inc. December 2012 - (Free Research) A recent Oxford Economics study found an vast number of companies are leveraging in-memory computing to improve supply chain visibility and enable real-time operations. View this comprehensive e-book to learn the many drivers behind in-memory computing and get an introduction to SAP HANA, SAP's game-changing real-time analytics appliance.  (EBOOK) READ ABSTRACT |

Drive Finance in Real Time with SAP HANA by SAP America, Inc. December 2012 - (Free Research) With speeds up to 100,000 times faster than traditional business analytics software, SAP HANA can provide your organization with deep insights into large volumes of financial data, enabling smarter financial and managerial decisions. Check out this comprehensive e-book to learn more about SAP HANA's power to transform financial processes.  (EBOOK) READ ABSTRACT |

Real Time Business Intelligence  - SAP In-Memory Appliance Software (SAP HANA™) by Intel November 2011 - (Free Research) This paper introduces SAP In-Memory Computing technology concepts, explains how SAP HANA uses them to help deliver real-time business insight, and describes how synergies with Intel architecture-based server platforms drive solution value.  (WHITE PAPER)

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps December 2010 - (Free Research) Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established.  (WHITE PAPER) READ ABSTRACT |

Real Time Data Integration: Using Change Data Capture Technology with Microsoft SSIS by Attunity July 2008 - (Free Research) Change data capture (CDC) technology has become a strategic component of many data warehouse and business intelligence (BI) architectures. Read this paper and learn how to use change date capture technology with Microsoft SQL server intergration services in real time.  (WHITE PAPER) READ ABSTRACT |

WebSmart Services by Melissa Data Corp April 2010 - (Free Research) Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.  (WHITE PAPER) READ ABSTRACT |

Real-time vs. right-time analytics in Oracle environments by SearchOracle April 2013 - (Free Research) We live in a 24/7 world- making real-time analytics an essential part of any business intelligence strategy. Access this exclusive handbook today to gain an in-depth analysis of what real-time analytics should mean for you. Learn how the right real-time analytics tools and strategies can give users what they need.  (EGUIDE) READ ABSTRACT |

Drive Marketing in Real Time with SAP HANA by SAP America, Inc. December 2012 - (Free Research) View this e-book to learn how SAP HANA analytics can help marketing organizations increase revenues by identifying new customer segments and business opportunities, improve customer loyalty with highly personalized marketing programs, and reduce marketing spend and maximize impact through outcome simutions before launch.  (EBOOK) READ ABSTRACT |

Storage Optimization using Storwize V7000 Real Time Compression with Veritas Storage Foundation by IBM May 2012 - (Free Research) This white paper demonstrates how to increase storage efficiency by deploying real-time compressed volumes from an IBM Storwize V7000 disk system using the Real-time Compression feature on a host using Symantec Veritas Storage Foundation.  (WHITE PAPER) READ ABSTRACT |

Key strategies for implementing real-time BPM analysis by IBM November 2011 - (Free Research) Business process management (BPM) projects increasingly have a focus on delivering real time information. Organizations have a growing need to see what is happening in real time, perform analysis, and shift workloads and resources. In this e-guide, readers will gain expert insight on how to leverage real-time BPM analytics to streamline processes.  (EGUIDE) READ ABSTRACT |

What IBM RTC On Active Data Can Do For You by IBM August 2012 - (Free Research) This short video with IBM's VP-Portfolio Strategy Ed Walsh discusses data compression proficiency and the attributes of the Real Time Compression Technology on active data. Watch now to learn more.  (WEBCAST) READ ABSTRACT |

Optimization for Real Time Storage by IBM July 2012 - (Free Research) Compressing incoming primary data in real time - at its point of origin - can provide immediate as well as long-term savings. This white paper explores some of the latest advancements in compression technologies and the various benefits they deliver. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems May 2011 - (Free Research) In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures.  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Drive Sales in Real Time with SAP HANA by SAP America, Inc. December 2012 - (Free Research) Read this white paper to learn how SAP HANAcan help your sales organization increase revenues by precisely identifying the most profitable opportunities, improve pipeline value, velocity, and volume with relevant and timely insights, and better align sales and overall business targets with a holistic view of sales-related information.  (EBOOK) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

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