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Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems

May 27, 2011 - (Free Research)
In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures. 
(WHITE PAPER) READ ABSTRACT |

The Time Is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center by Calabrio, Inc.

July 31, 2013 - (Free Research)
This resource describes how workforce optimization (WFO) technologies are transforming contact centers in small to midsize businesses (SMBs). 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 21, 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

Optimizing Your Return on Customer Attention with Oracle RTD by Oracle Corporation

February 01, 2012 - (Free Research)
Read this white paper to learn how business intelligence (BI) can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction. 
(WHITE PAPER) READ ABSTRACT |

Business Case for Integrated Unified Communications and Contact Center Solution by ShoreTel

June 30, 2010 - (Free Research)
In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates. 
(WHITE PAPER) READ ABSTRACT |

RTSP: One of the Foundations of Convergence by F5 Networks

September 2007 - (Free Research)
Real-Time Streaming Protocol (RTSP) is a foundation for the current convergence of communications. When implementing RTSP, the multiple port and protocol nature of RTSP makes streaming audio/video difficult to manage. This white paper explains it. 
(WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

CISO Guide to Next Generation Threats by FireEye

May 2011 - (Free Research)
The only way to protect yourself against next generation threats is to have next generation protection. Traditional firewalls, IPS, anitivirus, and signature based systems are still useful against known threats, but they don't stand a chance against new ones 
(WHITE PAPER) READ ABSTRACT |

eGuide: Understanding the business case for in-memory technology by Hewlett-Packard Company

April 2013 - (Free Research)
In-memory analytics technology is impressive, but is it really necessary right now for small to midsize businesses (SMBs)? Would an investment provide a true competitive advantage? And what are some ways it be leveraged? Read this e-guide to find expert insight on these questions and get the inside scoop on the rise of in-memory technology. 
(EGUIDE) READ ABSTRACT |

Sourcing in a Time of Scarcity: The Evolution of Social Networking as an Aid to Hiring by Taleo

December 2008 - (Free Research)
This paper explains the promise held by social networking by offering people with common interests a place to gather and share contacts, opinions, experiences, and increasingly, job opportunities. 
(WHITE PAPER) READ ABSTRACT |

ESG IBM SVC with Real time compression by IBM

June 2013 - (Free Research)
This analyst white paper, written by ESG, is an update to the existing ESG Lab Validation for SVC. It will focus on new SVC enhancements and software enhancements made to Real-time Compression. 
(WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

Seven Trends Driving Effectiveness in the Contact Center by Avaya

April 2013 - (Free Research)
Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center. 
(WHITE PAPER) READ ABSTRACT |

How to Start Your Big Data Journey by IBM

June 2013 - (Free Research)
Big data is not just about technology. It's about the value you can extract and the problems you can solve with the technology. This webcast explores five use cases that are excellent starting points for beginning the big data journey. Watch now to learn how to leverage big data technology and strategy for success. 
(WEBCAST) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

How a New Breed of Small Businesses Is Using Communications to Thrive in the New Economy by Avaya

September 2011 - (Free Research)
Discover one unified communication solution that can help you find the time to accomplish everything you need to do: innovate, grow, gain competitive advantage, and make your customers happier. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Real Time Business Intelligence  - SAP In-Memory Appliance Software (SAP HANA™) by Intel

November 2011 - (Free Research)
This paper introduces SAP In-Memory Computing technology concepts, explains how SAP HANA uses them to help deliver real-time business insight, and describes how synergies with Intel architecture-based server platforms drive solution value. 
(WHITE PAPER)

Contact Center Security: Moving to the True Cloud by LiveOps

December 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Real Time Data Integration: Using Change Data Capture Technology with Microsoft SSIS by Attunity

July 2008 - (Free Research)
Change data capture (CDC) technology has become a strategic component of many data warehouse and business intelligence (BI) architectures. Read this paper and learn how to use change date capture technology with Microsoft SQL server intergration services in real time. 
(WHITE PAPER) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation

The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD.... 
(HARDWARE PRODUCT)

Seven Signs You’re on the Road to Real Time ERP by NetSuite

December 2013 - (Free Research)
This resource describes why real-time enterprise resource planning (ERP) has become a business necessity, and counts down seven signs that your organization is on the right track for achieving real-time ERP. 
(WHITE PAPER) READ ABSTRACT |

WebSmart Services by Melissa Data Corp

April 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. 
(WHITE PAPER) READ ABSTRACT |

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