WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems May 27, 2011 - (Free Research) In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures.  (WHITE PAPER) READ ABSTRACT |

Business Case for Integrated Unified Communications and Contact Center Solution by ShoreTel June 30, 2010 - (Free Research) In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 21, 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

Optimizing Your Return on Customer Attention with Oracle RTD by Oracle Corporation February 01, 2012 - (Free Research) Read this white paper to learn how business intelligence (BI) can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.  (WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT)

RTSP: One of the Foundations of Convergence by F5 Networks September 2007 - (Free Research) Real-Time Streaming Protocol (RTSP) is a foundation for the current convergence of communications. When implementing RTSP, the multiple port and protocol nature of RTSP makes streaming audio/video difficult to manage. This white paper explains it.  (WHITE PAPER) READ ABSTRACT |

CISO Guide to Next Generation Threats by FireEye May 2011 - (Free Research) The only way to protect yourself against next generation threats is to have next generation protection. Traditional firewalls, IPS, anitivirus, and signature based systems are still useful against known threats, but they don't stand a chance against new ones  (WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT)

eGuide: Understanding the business case for in-memory technology by Hewlett-Packard Limited September 2012 - (Free Research) In-memory analytics technology is impressive, but is it really necessary right now for small to midsize businesses (SMBs)? Would an investment provide a true competitive advantage? And what are some ways it be leveraged? Read this e-guide to find expert insight on these questions and get the inside scoop on the rise of in-memory technology.  (EGUIDE) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect March 2008 - (Free Research) ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.  (CASE STUDY) READ ABSTRACT |

Sourcing in a Time of Scarcity: The Evolution of Social Networking as an Aid to Hiring by Taleo December 2008 - (Free Research) This paper explains the promise held by social networking by offering people with common interests a place to gather and share contacts, opinions, experiences, and increasingly, job opportunities.  (WHITE PAPER) READ ABSTRACT |

The Next-Generation Contact Center by Aspect October 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

How a New Breed of Small Businesses Is Using Communications to Thrive in the New Economy by Avaya September 2011 - (Free Research) Discover one unified communication solution that can help you find the time to accomplish everything you need to do: innovate, grow, gain competitive advantage, and make your customers happier.  (WHITE PAPER) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

Real Time Business Intelligence  - SAP In-Memory Appliance Software (SAP HANA™) by Intel November 2011 - (Free Research) This paper introduces SAP In-Memory Computing technology concepts, explains how SAP HANA uses them to help deliver real-time business insight, and describes how synergies with Intel architecture-based server platforms drive solution value.  (WHITE PAPER)

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps December 2010 - (Free Research) Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established.  (WHITE PAPER) READ ABSTRACT |

Real Time Data Integration: Using Change Data Capture Technology with Microsoft SSIS by Attunity July 2008 - (Free Research) Change data capture (CDC) technology has become a strategic component of many data warehouse and business intelligence (BI) architectures. Read this paper and learn how to use change date capture technology with Microsoft SQL server intergration services in real time.  (WHITE PAPER) READ ABSTRACT |

Nucleus RTOS by Mentor Graphics April 2009 - (Free Research) Complex microprocessors lie at the heart of every electronic device and embedded system in use today - from mobile phones to brain scanners. Such products demand sophisticated software to get the job done, and that's where operating systems come in.  (DEMO) READ ABSTRACT |

Drive Your Supply Chain in Real Time with SAP HANA by SAP America, Inc. December 2012 - (Free Research) A recent Oxford Economics study found an vast number of companies are leveraging in-memory computing to improve supply chain visibility and enable real-time operations. View this comprehensive e-book to learn the many drivers behind in-memory computing and get an introduction to SAP HANA, SAP's game-changing real-time analytics appliance.  (EBOOK) READ ABSTRACT |

Drive Finance in Real Time with SAP HANA by SAP America, Inc. December 2012 - (Free Research) With speeds up to 100,000 times faster than traditional business analytics software, SAP HANA can provide your organization with deep insights into large volumes of financial data, enabling smarter financial and managerial decisions. Check out this comprehensive e-book to learn more about SAP HANA's power to transform financial processes.  (EBOOK) READ ABSTRACT |

WebSmart Services by Melissa Data Corp April 2010 - (Free Research) Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.  (WHITE PAPER) READ ABSTRACT |

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