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Data Governance: 5 Questions for Sustainable SAP Data Quality Success by BackOffice Associates
February 2009 - (Free Research)
With SAP Data Quality Experts, enthusiasts and Project Managers in mind, this paper is written specifically for companies interested in understanding how to best approach and plan for maintaining sustainable business-ready data in SAP. It discusses five key questions as a baseline from which an organization can begin planning for a data...
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SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration by SAP America, Inc.
June 2009 - (Free Research)
Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Capturing Value from Patient-Centered Care by IBM
November 2011 - (Free Research)
This white paper examines the leading practices employed by healthcare systems worldwide and proposes a patient-centered care approach for IT investment that combines a series of capabilities to improve quality care, reduce operating costs and optimize revenue.
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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DCM and analytics: Guidelines for linking the two for maximum impact by IBM
November 2011 - (Free Research)
Many organizations are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology. In this Tip Guide, readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid pitfalls and problems in implementation.
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CRM and Social Media by Infor
December 2012 - (Free Research)
Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.
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Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor
February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.
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E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc.
June 2012 - (Free Research)
This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses.
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Transform the Customer Experience with Pega CRM by Pegasystems
May 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty. While traditional CRM systems have failed to deliver, a new approach might be just what companies need.
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
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Optimizing the application testing of your Siebel CRM environment by HP and Infosys
August 2008 - (Free Research)
Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.
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Data Governance: 5 Questions for Sustainable Data-Quality Success by BackOffice Associates
February 2009 - (Free Research)
Implementing a data-governance strategy is essential for sustainable SAP success. If your organization hasn't considered data quality, it's strongly recommend you reconsider. In most cases, the costs of implementing a holistic data-governance solution greatly outweighs the risks involved with not having any governance.
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Sales Intelligence: The Secret to Sales Nirvana by IBM
January 2009 - (Free Research)
Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions.
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Hosted CRM Buyer's Guide by Inside CRM
December 2007 - (Free Research)
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market...
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