Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Oracle IT Modernization Series Modernization: The Path to SOA by Oracle Corporation August 01, 2008 - (Free Research) IT organizations are under increasing pressure to reduce costs while at the same time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and its benefits.  (WHITE PAPER) READ ABSTRACT |

Seven Questions to Determine if E-mail Archiving, Migration, or Both, Are Right for You by Dell Software April 12, 2011 - (Free Research) This Quest Software white paper discusses seven important questions you should ask before migrating to Microsoft Exchange - and how these questions can help you determine which solution will help to make your migration project exceptional.  (WHITE PAPER) READ ABSTRACT |

Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.) June 10, 2011 - (Free Research) Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.  (EBOOK) READ ABSTRACT |

Give Microsoft Dynamics CRM Users What They Want: Their Data by Scribe Software Corporation May 09, 2011 - (Free Research) This brief paper discusses a data migration approach that has the sophisticated capabilities to transform and merge your source data into a format that is highly usable for uses of Microsoft CRM. Learn how to get the right information, in the right place, at the right time.  (WHITE PAPER) READ ABSTRACT |

CRM and Social Media by Infor December 31, 2012 - (Free Research) Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.  (WHITE PAPER) READ ABSTRACT |

Business Objects Data Migration Solution by Business Objects January 2008 - (Free Research) With a Business Objects data migration solution, you can lower your risks and better manage the complexities of your data migration project.  (WHITE PAPER) READ ABSTRACT |

Manufacturing IT Best Practices: ERP Upgrades and Migrations by SearchManufacturingERP March 2012 - (Free Research) Read this expert e-book to get comprehensive answers to all your ERP upgrade and migration questions. Inside, find: expert advice on recognizing when it's time to upgrade or migrate; tips for making a business case; the top five questions to ask before buying ERP systems; and best practices for a successful implementation process.  (EBOOK)

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor February 2011 - (Free Research) As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.  (EGUIDE) READ ABSTRACT |

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation September 2008 - (Free Research) Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.  (WHITE PAPER) READ ABSTRACT |

Windows 7: Tips and Best Practices for Simplified Migration by Dell KACE July 2011 - (Free Research) Migration to Windows 7 is a future reality for most. Regardless of the starting point, a migration to Windows 7 is a path that holds as many questions and challenges as it does potential rewards. Planning now can ensure a smooth transition in the future.  (WHITE PAPER) READ ABSTRACT |

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor March 2009 - (Free Research) In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations.  (EBOOK) READ ABSTRACT |

Need Help Migrating to IBM? The IBM Migration Factory Helps Answer Key Questions by IBM October 2010 - (Free Research) Can your organization safely migrate to an IBM infrastructure? This brochure explains in detail how it can be done easily and efficiently.  (BROCHURE) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems May 2011 - (Free Research) For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need.  (WHITE PAPER) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

Five Steps to Ensuring a Successful VoIP Migration by inContact September 2010 - (Free Research) This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.  (WHITE PAPER) READ ABSTRACT |

Streamline Your Windows 7 Migration with Novell ZENworks 11 by Novell, Inc. November 2010 - (Free Research) This white paper offers best practices and consideration for an enterprise migration to Windows 7. Learn what questions need to be answered before migrating and 5 crucial steps to a smooth and efficient migration. Also learn about Novell’s migration, maintenance, security and service management tool, ZENworks 11.  (TECHNICAL ARTICLE) READ ABSTRACT |

Windows 7: Tips and Best Practices for Simplified Migration by Dell, Inc. and Microsoft Windows 7 December 2009 - (Free Research) Migration to Windows 7 is a future reality for most. Regardless of the starting point, a migration to Windows 7 is a path that holds as many questions and challenges as it does potential rewards. Planning now can ensure a smooth transition in 2010.  (WHITE PAPER) READ ABSTRACT |

Exchange Insider E-Zine - Volume 4: The Exchange Migration Path Is Paved With Caution by Google October 2010 - (Free Research) Volume 4 of the Exchange Insider e-zine looks at how diminished budgets will affect IT pros’ migration plans in 2010—and where Exchange Server 2010 fits into their roadmaps. Also discover tools you need to troubleshoot mail flow issues and to tackle the perpetual question of how much security is needed for your Exchange environment.  (EZINE)

MOBILE OPTIMIZATION: How Testing on Smartphones and Tablets Lifts Conversion by WebTrends (E-mail this company) April 2013 - (Free Research) In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more.  (WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

Optimizing the application testing of your Siebel CRM environment by HP and Infosys August 2008 - (Free Research) Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.  (WEBCAST) READ ABSTRACT |

Windows 7 Migrations and Beyond: Ensuring Successful OS Migrations while Boosting Productivity and Simplifying Management by RES Software May 2012 - (Free Research) This white paper describes common Windows 7 migration paths and the challenges associated with them. Find out how you can successfully manage the user experience and avoid time-consuming issues as you navigate your transition.  (WHITE PAPER) READ ABSTRACT |

Windows 7 Migration: Inevitable and Necessary for Most IT Shops, but Time and Tools are Essential Ingredients for Success by RES Software February 2011 - (Free Research) To help understand the challenges IT organizations are facing and will continue to face in their Windows 7migration efforts, RES Software commissioned research that asked IT professionals to detail their experiences, expectations and concerns over their migration. Check out this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

Immediate ROI and Risk Mitigation with Boomi AtomSphere – Customer Success Story by Dell Boomi April 2010 - (Free Research) When Global Forex had to integrate customer data from their databases to Salesforce, they thought they had a huge project to undergo. However after implementing Boomi AtomSphere for the job, it suddenly became and easily manageable and cost effective project. Read on to learn the immediate benefits and ROI they experienced from choosing Boomi.  (CASE STUDY) READ ABSTRACT |

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