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BPM Technology Taxonomy: A Guided Tour to the Application of BPM by SAP AG
March 01, 2009 - (Free Research)
This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
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Postgres Plus Training Classes For Developers by EnterpriseDB Corporation
November 13, 2009 - (Free Research)
This data sheet gives a brief overview of the Postgres Plus training classes for developers by EnterpriseDB. Read this data sheet to learn how these training classes can improve your Postgres knowledge and enhance your professional growth.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.
April 01, 2009 - (Free Research)
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
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Avoid Security Suffering With These 3 Questions by Ounce Labs, an IBM Company
June 16, 2009 - (Free Research)
Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation.
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Getting Exchange 2010 Archiving Right by Symantec Corporation
November 02, 2009 - (Free Research)
This paper is designed to help organizations understand some of the nuances separating Symantec's Enterprise Vault and Exchange 2010 e-mail management capabilities with a focus on "how they do it" rather than "what they call it." It also highlights archive-specific use cases so organizations focus on the problems and solutions.
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SPSS Text Analysis for Surveys™ 3.0 - Specifications by SPSS Inc. Worldwide Headquarters
May 05, 2009 - (Free Research)
Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.
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Eight Questions To Ask About Your Intrusion-Security Solution by TippingPoint
October 05, 2009 - (Free Research)
There is some confusion in the marketplace about intrusion-security systems. Intrusion Detection Systems and Intrusion Prevention Systems have similar names and tend to get lumped together into a single security category: Intrusion Detection and Prevention. But the capabilities and underlying design of these systems couldn't be more different.
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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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Merging Mobility with Unified Communications by BlackBerry
August 2008 - (Free Research)
Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
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RAID FAQ by Nexsan Technologies
November 2009 - (Free Research)
Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles.
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Presentation Transcript: Backup and Archive Are Not the Same Thing! by Symantec Corporation
September 2009 - (Free Research)
Discover some of the challenges you'll face when compliance mandates a retention policy that just doesn’t make sense, and learn about some alternate solutions to backup and archiving you may not have considered yet.
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Desperate Times Call for Strategic Measures, Part II by Atos Origin
November 2009 - (Free Research)
This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
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Backup and Archive Are Not the Same Thing! by Symantec Corporation
September 2009 - (Free Research)
Discover some of the challenges you'll face when compliance mandates a retention policy that just doesn’t make sense, and learn about some alternate solutions to backup and archiving you may not have considered yet.
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Road map to a Center of Excellence by Hewlett-Packard Company
February 2009 - (Free Research)
This paper will answer questions about what a Center of Excellence (CoE) is and how it could benefit your organization. It will provide answers to questions such as; where is the most effective starting point? and, how do you build your quality management processes, architecture, and governance policies to grow along with your organization?
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Presentation Transcript: Picking the Right Thin Client by Pano Logic, Inc
December 2009 - (Free Research)
This presentation transcript, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
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Podcast- Picking the Right Thin Client by Pano Logic, Inc
November 2009 - (Free Research)
This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
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What Every IT Manager Should Know About Users' Real Need for BI by Tableau Software
October 2009 - (Free Research)
In today’s marketplace, the half-life of BI is typically shorter than the life of the project needed for its implementation. This means that companies are getting a continual negative return on their BI investment.
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Don't Be Blind-Sided: How to Use Your Salesforce.com Data to Improve Sales Performance by Birst
October 2009 - (Free Research)
As a sales manager, you may not have access to business analytics that may be telling a story about your team's performance. What analytics do you need in order to answer questions that may come down from upper management? In this session, you'll learn about what you need to see, report on, and summarize to manage your team's performance.
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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc
June 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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MPLS+ Managed Services Podcast by Blue Coat
July 2009 - (Free Research)
In this podcast, Agatha Poon of Yankee Analyst Group answers questions about upcoming trends and changes in WAN services. She answers questions about the important trends right now in global enterprise WAN, how the WAN landscape is changing, and how new tools are playing into the market. Listen to this podcast and find out what she has to say.
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