Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

It's all about customer satisfaction by Hewlett-Packard Limited May 20, 2013 - (Free Research) This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.  (WEBCAST) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Who's Got the Talent? Build an A-List Backup Team by Iron Mountain February 29, 2012 - (Free Research) The key to a successful disaster recovery strategy is planning. Read this white paper to learn about the importance of being proactive about potential problems, discover how you can properly rehearse for disaster and understand the importance of knowing who's in charge of what when the time comes. Read on for more.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results by InsideView August 26, 2009 - (Free Research) Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world.  (WHITE PAPER) READ ABSTRACT |

E-Guide: A Guide to Securing Data in the Cloud and Meeting Cloud Compliance Regulations by CA Technologies. July 26, 2010 - (Free Research) This e-guide evaluates the current loop holes within the public cloud landscape, and lists questions to ask before moving forward with the process. Learn how the importance of where your data resides plays a large role in compliance and data protection.  (EGUIDE) READ ABSTRACT |

Change is the Enemy of Security and Compliance: 10 Questions You Should Ask Yourself about Changes to Your Network by nCircle March 02, 2009 - (Free Research) Read this white paper to learn 10 ways that enterprise environments typically change and what you can do to identify, analyze and manage these changes and their associated risks on an ongoing basis.  (WHITE PAPER) READ ABSTRACT |

CRM and Social Media by Infor December 31, 2012 - (Free Research) Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.  (WHITE PAPER) READ ABSTRACT |

Getting the Most from Your Cloud Implementation: How Hardware and Software Integration Provides a Competitive Advantage by Hewlett-Packard Company May 01, 2013 - (Free Research) This resource examines the relationship between hardware and software in delivering an optimal cloud environment. Learn more about the importance of integration in deployment and review a list of questions for evaluating cloud vendor offerings and platforms.  (WHITE PAPER) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 by KnowledgeStorm Webinars (E-mail this company) January 04, 2007 - (Free Research) Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free!  (WEBCAST) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor March 09, 2009 - (Free Research) In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations.  (EBOOK) READ ABSTRACT |

Top 10 Skills in Demand in 2010 by Global Knowledge January 25, 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.  (WHITE PAPER) READ ABSTRACT |

It's 2008: Do You Know Where Your Talent Is? - Connecting People to What Matters by SAP America, Inc. July 1967 - (Free Research) Demand for knowledge workers is rising even as their skills and abilities are falling into short supply. This research report about acquisition and retention strategies questions the "war for talent" approach to these emerging trends.  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Evolve Survey by Plantronics April 2011 - (Free Research) After you’ve implemented and optimized your UC audio devices, it’s essential to make sure your end users are satisfied with their equipment.  This survey provides a list of suggested questions IT managers can use to get feedback from their users regarding user utilization, services and upgrades.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

What’s the value of unified communications? by Plantronics July 2011 - (Free Research) In this expert E-Guide, uncover a list of important questions that should be asked of you and your organization when you are considering a UC implementation. Explore seven phases of implementation for the analysis of the value of UC in each.  (EGUIDE) READ ABSTRACT |

Overcoming the Challenges of Green Procurement through eProcurement by Dimension Data Global October 2008 - (Free Research) This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.  (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics GP & CRM CASE STUDY: King Plastic: Plastics Manufacturer Protects IT Investments, Boosts Efficiency with E-Learning by Microsoft Dynamics January 2009 - (Free Research) King Plastic uses Microsoft Dynamics CRM alongside Microsoft Dynamics GP to track sales leads and manage profiles for its growing list of customers.  (CASE STUDY)

Five Questions About Managing Social Media that You Should Ask Your Agency White Paper by Oracle Corporation September 2012 - (Free Research) Choosing the right marketing or branding agency for your company is a complicated task. This white paper provides you with five questions you should ask agencies to help you separate the real candidates from the poseurs.  (WHITE PAPER) READ ABSTRACT |

KnowledgeStorm Advertising Overview: Build Brand Awareness among Technology Buyers by KnowledgeStorm, Inc (E-mail this company) June 2007 - (Free Research) If you're looking to build awareness and consideration of your brand among technology buyers that rely on KnowledgeStorm, our advertising solutions will help you reach your target audience.  (ANALYST REPORT) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.  (WHITE PAPER) READ ABSTRACT |

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM January 2012 - (Free Research) This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.  (VIDEO) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to learn more about why you should implement web chat into your current customer support operations.  (WHITE PAPER) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

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