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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Building an integrated workflow for quality control and compliance by Apriso Corporation

June 24, 2011 - (Free Research)
This eBook explains the technical and organizational issues involved in creating fully integrated quality control and data management systems for globalized manufacturers and distributors. 
(EBOOK)

Architectural Quality: Design, Development and Testing Rules by hello2morrow, Inc.

September 2008 - (Free Research)
Read this white paper and explore essential architectural quality rules and their individual considerations. Discover a tool that enforces the most important rules automatically during development. 
(WHITE PAPER) READ ABSTRACT |

Successful Business Guide for Data Migration: Re-engineering Data for Optimized Value by Datanomic

April 2008 - (Free Research)
Up to 75% of new systems fail to meet expectations, often because flaws in the migration process result in invalid data. With an understanding of the challenges, managing the migration as part of the investment is much more likely to... 
(WHITE PAPER) READ ABSTRACT |

New Rational Functional Tester Trial by IBM

January 2010 - (Free Research)
Rational Functional Tester provides test teams with automated testing capabilities for functional testing, regression testing, GUI testing and data-driven testing. 
(TRIAL SOFTWARE) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

SOA Best Practice Report - Governance Led Practices to Deliver Effective Semantic Integration by Progress

February 2011 - (Free Research)
Poor quality data can spell disaster for SOA or BPM initiatives. Enterprise-wide data initiatives cross many boundaries, both technical and departmental, and are often high risk. This paper describes how a governance led approach can progressively deliver semantic integration with minimum short term cost, less complexity and reduced maintenance. 
(WHITE PAPER) READ ABSTRACT |

Migrating Oracle Application Setups – The Stat Way by Dell Software

May 2012 - (Free Research)
Changes to your Oracle E-Business Suite applications directly affect your company. Therefore, having an effective change management and version control process is critical. In this paper, see how an impossible task – versioning and managing Oracle setup object with third-party tools – is now a reality. 
(WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com

October 2010 - (Free Research)
The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 
(WHITE PAPER) READ ABSTRACT |

CA Erwin Data Modeler r8.2 by CA ERwin from CA Technologies

April 2011 - (Free Research)
CA Erwin Data Modeler r8.2 is an industry-leading data modeling solution that provides a simple, visual interface to manage your complex data environment.  It provides state of the art visualization capabilities, coupled with a dynamic new user interface. Download this demo software to give it a try! 
(TRIAL SOFTWARE) READ ABSTRACT |

Removing the Barriers to IT Governance: How On-Demand Software Changes the Game by Innotas

September 2009 - (Free Research)
IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance. 
(WHITE PAPER) READ ABSTRACT |

Five Ways ERP Can Help You Implement Lean by Epicor Software Corporation

February 2008 - (Free Research)
A lean approach to manufacturing can help improve productivity and customer service. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge. 
(WHITE PAPER) READ ABSTRACT |

SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 2012 - (Free Research)
Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more. 
(WHITE PAPER) READ ABSTRACT |

CW+ Open Group: Supporting requirements management in TOGAF by ComputerWeekly.com

October 2010 - (Free Research)
This White Paper discusses methodology and language support for requirements management in TOGAF. 
(WHITE PAPER) READ ABSTRACT |

Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency by Lombardi Software, An IBM Company

December 2009 - (Free Research)
Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more. 
(CASE STUDY) READ ABSTRACT |

Gartner: The Need for Next-Generation WAN Optimization Solutions by BlueCoat

August 2011 - (Free Research)
Join Gartner Research VP Joe Skorupa as he navigates technical considerations and offers new ways to address your quality of service objectives. Learn how next generation WAN Op solutions can significantly reduce bandwidth costs, enable new SaaS and video initiatives, and optimize access to new business tools. 
(PODCAST) READ ABSTRACT |

Delivering Value through Best Practice for Systems Engineering by IBM

February 2010 - (Free Research)
View this webcast to learn how to ensure that stakeholder requirements are met effectively and efficiently; how to achieve early verification through systems model execution; how to ensure effective hand-off to design and implementation activities and much more. 
(WEBCAST)

Oracle Business Intelligence Resource Center by Oracle Corporation

March 2012 - (Free Research)
This resource center offers up white papers, videos and more on the business intelligence (BI) capabilities of Oracle's products. The first paper provides an overview of the Oracle BI Foundation Suite, discussing its features and technical architecture, while another piece outlines cloud-ready BI with Oracle Business Intelligence 11g. 
(RESOURCE CENTER)

The SnapLogic Integration Cloud: A Technical Overview by SnapLogic

March 2014 - (Free Research)
Simplify cloud integration today. In this white paper, discover a drag-and-drop experience that requires zero coding experience. This state-of-the-art integration platform as a service (iPaaS) speeds up integration projects by as much as 3 to 5 times at a much lower cost and significantly faster time-to-value than traditional integration offerings. 
(WHITE PAPER) READ ABSTRACT |

Navigating Backup and Recovery in VMware Environments - Technical White Paper by HP

July 2011 - (Free Research)
This white paper explores the problems faced by IT administrators when managing the physical and VMware virtual infrastructure, and shows how HP Data Protector simplifies backup and recovery. 
(WHITE PAPER) READ ABSTRACT |

Data Deduplication Background: A Technical White Paper by Quantum Corporation

February 2011 - (Free Research)
The term “data deduplication”, as it is used and implemented by Quantum Corporation in this white paper, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

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