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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The Time Is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center by Calabrio, Inc.

July 2013 - (Free Research)
This resource describes how workforce optimization (WFO) technologies are transforming contact centers in small to midsize businesses (SMBs). 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to learn more about why you should implement web chat into your current customer support operations. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix

July 2008 - (Free Research)
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Ensuring Quality of Experience: Monitor networks or applications? by CA Technologies.

August 2013 - (Free Research)
Experts often debate whether enterprises should focus on network monitoring or on application performance monitoring to measure quality. In this expert e-guide from SearchEnterpriseWAN.com, Gina Narcisi will take you through the steps; helping your organization to decide what they are actually looking to achieve before making the final choice. 
(EGUIDE) READ ABSTRACT |

Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking by DataFlux Corporation

December 2008 - (Free Research)
This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach. 
(WHITE PAPER) READ ABSTRACT |

Playtech Case Study - HP monitoring tools deliver game-changing uptime by Hewlett-Packard Company

November 2013 - (Free Research)
Monitoring tools are often used today in order to view the true impact of events. Access this case study white paper that explains how Playtech, a gaming software company, relies on monitoring tools to ensure uninterrupted, high quality service. 
(WHITE PAPER) READ ABSTRACT |

Media Conversion in Video Security and Surveillance Systems by Transition Networks, Inc.

September 2008 - (Free Research)
This whitepaper discusses what can be the weakest link in many video applications – cabling infrastructure. Learn how media conversion can be an economical and effective means to convert to the cabling medium of your choice. 
(WHITE PAPER) READ ABSTRACT |

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation

June 2008 - (Free Research)
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Applying Business Analytics Webinar Series - Got Bad Data? Part 2 by SAS

April 2010 - (Free Research)
Tune in to this Webinar to find out how data quality can improve business performance. You’ll learn how to improve key data areas by performing data quality profiling and data collection through closed-loop monitoring, and how to address data quality as a process to derive value and drive continuous improvement. 
(WEBCAST) READ ABSTRACT |

Busting 7 Myths about Data Quality Management by Information Builders

November 2011 - (Free Research)
In recent years, more organizations have fixated on improving the quality of their data – but one of the major obstacles holding them back are the myths about what makes up an effective strategy. Review this paper to learn the top 7 myths and tips on how to craft an effective data quality management strategy. 
(WHITE PAPER) READ ABSTRACT |

Data Quality by the Numbers: Best Practices for Managing Business Data by DataFlux Corporation

March 2008 - (Free Research)
Find out how data quality technologies can be customized to support a broad variety of business data and provide the same capabilities -- data profiling, data quality, data integration, data enrichment and data monitoring -- that govern customer data. 
(WHITE PAPER) READ ABSTRACT |

Oracle Data Quality for Data Integrator and Oracle Data Profiling 11g by Oracle Corporation

August 2010 - (Free Research)
To ensure that information is accurate and consistent across complex systems, Oracle Data Quality for Data Integrator 11g and Oracle Data Profiling 11g provide a solution to integrate trusted data. Read this data sheet to learn more. 
(DATA SHEET) READ ABSTRACT |

Nimsoft for Network Monitoring: A Nimsoft Service Level Management Solution White Paper by Nimsoft, Inc.

February 2012 - (Free Research)
Today's businesses need complete network visibility to insure that the highest levels of businessservice quality are achieved. Discover how you can achieve 360 degree visibility into your network with a network monitoring solution that helps you verify network connectivity, monitor interface traffic and calculate bandwidth utilization. 
(WHITE PAPER) READ ABSTRACT |

Nimsoft for Cisco VoIP Monitoring by Nimsoft, Inc.

February 2011 - (Free Research)
Today’s successful VoIP deployments require incessant network availability and 360 degree transparency of the infrastructure. Read this paper to learn how to achieve this requirement by proactively monitoring end-to-end performance of all VoIP components for improved quality of service and problem diagnosis. 
(WHITE PAPER) READ ABSTRACT |

IBM Rational Asset Manager e-Kit by IBM

March 2009 - (Free Research)
Explore the benefits of Rational Asset Manager with this IBM e-Kit. The e-Kit includes demos, white papers and a webcast. Discover how to track and audit your assets to utilize them for reuse, especially within a service-oriented architecture. 
(PRODUCT DEMO) READ ABSTRACT |

Making Data Work: Addressing Data Quality at the Enterprise Level by Informatica

January 2008 - (Free Research)
Achieving and maintaining high-quality data are critical to efficient IT and business operations, as well as to the success of strategic business initiatives and to your company's long-term competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company

May 2008 - (Free Research)
This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. 
(WHITE PAPER) READ ABSTRACT |

Real-Time Transaction Inspection by Oversight Systems

Oversight Systems automates the analysis and testing of auditors and fraud examiners to reduce ongoing Sarbanes-Oxley compliance costs and provide quality assurance for financial operations. 
(SOFTWARE PRODUCT)

Maximize the Mobile Web Opportunity: Ensuring Quality Experiences with Mobile Performance Monitoring by Gomez

September 2009 - (Free Research)
This white paper will look at the current state of the mobile Web and outline how you can maximize the mobile opportunity through the delivery of compelling mobile Web experiences. 
(WHITE PAPER) READ ABSTRACT |

Data Quality and Identity Resolution by Informatica

May 2008 - (Free Research)
This paper describes how identity resolution complements and extends the application of data quality and data integration processes into business applications. 
(WHITE PAPER) READ ABSTRACT |

Mortgage Company Uses DataFlux Technology to Improve Reporting, Manage Compliance by DataFlux Corporation

January 2009 - (Free Research)
Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations. 
(CASE STUDY) READ ABSTRACT |

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