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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The Time Is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center by Calabrio, Inc.

July 2013 - (Free Research)
This resource describes how workforce optimization (WFO) technologies are transforming contact centers in small to midsize businesses (SMBs). 
(WHITE PAPER) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to learn more about why you should implement web chat into your current customer support operations. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix

July 2008 - (Free Research)
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

IBM Rational Asset Manager e-Kit by IBM

March 2009 - (Free Research)
Explore the benefits of Rational Asset Manager with this IBM e-Kit. The e-Kit includes demos, white papers and a webcast. Discover how to track and audit your assets to utilize them for reuse, especially within a service-oriented architecture. 
(PRODUCT DEMO) READ ABSTRACT |

Agile Release Planning and Monitoring by CollabNet

May 2010 - (Free Research)
Attend this fast-paced presentation and hear from Dan Rawsthorne, as he introduces Agile Release Planning, which is actually the development of a release strategy that must be implemented in an agile way.  Dan shows you how a Release Plan is generated, and then shows how the Release Plan is monitored and managed with metrics from sprint to sprint. 
(WEBCAST) READ ABSTRACT |

Oracle Data Quality for Data Integrator and Oracle Data Profiling 11g by Oracle Corporation

August 2010 - (Free Research)
To ensure that information is accurate and consistent across complex systems, Oracle Data Quality for Data Integrator 11g and Oracle Data Profiling 11g provide a solution to integrate trusted data. Read this data sheet to learn more. 
(DATA SHEET) READ ABSTRACT |

Software Integrity for Agile Environments by Coverity

January 2011 - (Free Research)
While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Application Performance Testing by Neotys

March 2011 - (Free Research)
Application performance is always in the minds of development lifecycle professionals. This e-guide explores effective strategies for managing some of the tradeoffs associated with application performance testing and monitoring. Learn performance testing strategies for improving application performance without touching a performance test tool. 
(EGUIDE) READ ABSTRACT |

Join Levi Strauss & Company and SAP: Drive Innovation, Reduce Project Risk with SAP Application Life cycle Management Solutions by SAP America, Inc.

May 2012 - (Free Research)
Your company’s success relies heavily on the quality of its core  business applications. Watch this webcast to see how Levi Strauss & Company cut costs and improved their operational efficiency with SAP’s application life cycle management solution (ALM). 
(WEBCAST) READ ABSTRACT |

Transaction Tracing through Complex Web Applications by Dell Software

May 2011 - (Free Research)
Read this paper for a better understanding of the components of a transaction when it crosses application domains and the difficulty in connecting them for monitoring purposes. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Application Performance Monitoring by Hewlett-Packard Company

May 2010 - (Free Research)
Business is driving IT operations management to become increasingly application-centric. At the same time, applications are becoming more difficult to manage. How vendors respond to the application performance monitoring challenge will have a profound impact on their overall market positions. 
(WHITE PAPER) READ ABSTRACT |

Monitoring Your Applications' Vital Signs—Without All the Pain by Hewlett-Packard Limited

October 2013 - (Free Research)
The following article takes an intriguing and allegorical approach to describing everything you need to know about keeping your applications healthy and making sure that you know how to take the correct preventative measures for app care. 
(WEBCAST) READ ABSTRACT |

Total Data Quality Integration Toolkit (TDQ-IT) for Master Data Management … powered by the Microsoft SQL Server SSIS 2005/2008 by Melissa Data Corp

April 2010 - (Free Research)
The Total Data Quality Integration Toolkit is an affordable, full-featured enterprise data integration platform and rich development environment for creating and managing data assets that can be leveraged specifically for MDM applications. TDQ-IT leverages SSIS to provide a flexible, effective solution for data quality and MDM initiatives. 
(WHITE PAPER) READ ABSTRACT |

Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc.

January 2012 - (Free Research)
Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality. 
(WHITE PAPER) READ ABSTRACT |

Application Quality Management by Oracle Corporation

March 2010 - (Free Research)
Read this white paper to learn how AQM solutions include thorough testing capabilities that can help users identify application quality and performance issues prior to deployment, saving valuable time, money and reputation. 
(WHITE PAPER) READ ABSTRACT |

Real-Time Transaction Inspection by Oversight Systems

Oversight Systems automates the analysis and testing of auditors and fraud examiners to reduce ongoing Sarbanes-Oxley compliance costs and provide quality assurance for financial operations. 
(SOFTWARE PRODUCT)

SmartCloud Continuous Delivery Overview Demo by IBM

November 2012 - (Free Research)
This video covers the value of continuous delivery, which can eliminate bottlenecks and quality problems in your software development process. 
(VIDEO) READ ABSTRACT |

Application performance and testing with Agile by Hewlett-Packard Company

May 2012 - (Free Research)
This expert e-guide will help you formulate an application performance management strategy. Read this now and learn about certain techniques that can help your agile development team prevent potential problems before deploying apps. Discover why communication is an essential component to preventing problems, as well as three testing models. 
(EGUIDE) READ ABSTRACT |

Windows Server 2012 Security from End to Edge and Beyond by ComputerWeekly.com

September 2013 - (Free Research)
This extract from the book Windows Server 2012 Security from End to Edge and Beyond shows you how to plan your platform security requirements and gives you the critical questions to ask. 
(BOOK) READ ABSTRACT |

Business-Model-Driven Data Warehousing: Keeping Data Warehouses Connected to Your Business by Kalido

June 2008 - (Free Research)
This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence. 
(WHITE PAPER) READ ABSTRACT |

Service excellence and Managed Print Services by ComputerWeekly.com

September 2012 - (Free Research)
First class service and support is essential in a managed print service, say analysts Louella Fernandes and Clive Longbottom. 
(ANALYST REPORT) READ ABSTRACT |

Behavior Driven Development: Agile Testing with Red Hat JBoss BRMS by Red Hat

June 2013 - (Free Research)
In this resource, discover how a software development process known as behavior-driven development, combined with a tool that integrates business rules management, business process management (BPM), and complex event processing (CEP), enables you to speed up and improve the application delivery lifecycle. 
(WHITE PAPER) READ ABSTRACT |

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