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Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 21, 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 12, 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
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Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
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The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Dow Corning Shaves 400 Hours off Manual SAP Testing by Ariba, Inc.

November 2011 - (Free Research)
In this white paper, learn about Worksoft Certify for SAP, a system that provides business process experts and IT users with a single solution to validate, document, and record SAP business processes without writing, generating, or maintaining any code. 
(CASE STUDY) READ ABSTRACT |

ArcGIS® Server and Virtualization by Esri

January 2010 - (Free Research)
Virtualization is becoming a standard IT practice. It is becoming more popular among ArcGIS customers as well. ESRI uses virtualization technologies for the development, QA and certification processes of ArcGIS Server. This paper provides an overview of virtualization and addresses some common questions regarding ArcGIS Server and virtualization. 
(WHITE PAPER) READ ABSTRACT |

CA LISA Service Virtualization by CA Technologies

December 2012 - (Free Research)
In this data sheet, explore business-critical information on service virtualization and how it allows your development team to move more quickly without sacrificing quality or testing. Read on to learn more about service virtualization platforms and your company. 
(WHITE PAPER) READ ABSTRACT |

Case Study : Virgin Media enhances productivity by consolidating testing tools by Hewlett-Packard Limited

September 2012 - (Free Research)
This case study looks at how Virgin Media developed a set of transparent, efficient, and unified software testing tools to speed development, and increase quality. 
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Key Capabilities of a Public Sector Service Virtualization Solution by CA Technologies

December 2012 - (Free Research)
In this white paper, discover the four essential capabilities of service virtualization (SV), and how SV enables development teams to perform more precise, more realistic, and more requirements-driven testing. Read on to explore how service virtualization enables parallel development, testing across heterogeneous platforms, and more. 
(WHITE PAPER) READ ABSTRACT |

Agile Load Testing: Tips and Best Practices by Neotys

June 2014 - (Free Research)
In this on-demand webcast, learn how to guarantee optimum application performance while keeping up with the pace of your Agile development teams. Watch now for best practices and key steps for testing the performance of your web and mobile applications in an Agile environment. 
(WEBCAST) READ ABSTRACT |

Load Testing in a Continuous Environment: Challenges and Best Practices by Neotys

April 2014 - (Free Research)
This on-demand webcast discusses the challenges of and offers best practices for load and performance testing on Agile projects. Discover how one load testing software allows teams to easily collaborate on performance test design and results analysis, as well as automate test execution with Continuous Integration servers like Jenkins. 
(WEBCAST) READ ABSTRACT |

Tame the Beast of Performance Testing Mobile Apps by Neotys

April 2013 - (Free Research)
Do you have confidence in your approach for performance testing mobile applications? Watch this on-demand webcast to hear about best practices and key steps for testing the performance of your mobile applications "in the wild." 
(WEBCAST) READ ABSTRACT |

Load Testing in Agile Environments: Overcome the Challenges by Neotys

May 2014 - (Free Research)
This whitepaper is intended to not only outline some of the challenges of load and performance testing in an Agile environment, but also provide key best practices like prioritizing performance goals and automating testing with Continuous Integration servers like Jenkins. 
(WHITE PAPER) READ ABSTRACT |

The truth about software quality - a global benchmarking study by ComputerWeekly.com

December 2010 - (Free Research)
This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability. 
(WHITE PAPER) READ ABSTRACT |

A Document Management System Is Only as Good as Its Index by Viking Software Solutions

April 2008 - (Free Research)
In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi.. 
(WHITE PAPER) READ ABSTRACT |

Continuous Quality Assurance whitepaper by Micro Focus

June 2012 - (Free Research)
<p>Read this white paper to learn how a continuous quality assurance approach focusing on requirements, change, and test management can help provide the visibility, control and validation to efficiently deliver quality software.</p> 
(WHITE PAPER) READ ABSTRACT |

Build and Execute an Automated, Integrated, Repeatable Testing Strategy Webcast by SAP America, Inc.

July 2011 - (Free Research)
View this webcast to learn about a comprehensive testing and quality management strategy that can help reduce the risks associated with your IT projects. Continue listening to learn best practices for developing an effective, repeatable testing and quality assurance strategy and, most importantly, how to execute on that strategy. 
(WEBCAST) READ ABSTRACT |

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