Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Total Quality Assurance for Businesses with a Global Business Plan by IFS February 18, 2013 - (Free Research) Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection.  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 21, 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc. April 12, 2012 - (Free Research) This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.  (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies September 2008 - (Free Research) This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service.  (WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems April 2008 - (Free Research) ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.  (CASE STUDY) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Considering the Advantages of Voice for Your Forklift Fleet by Intermec February 2013 - (Free Research) View this white paper to learn more about why using voice technology and multifunction forklift-mounted terminals and scanners doesn't have to be an either or decisions. It provides detailed advice from early adopters on how to improve the value of using voice and other input technologies on multifunction forklift terminals.  (WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft March 2011 - (Free Research) In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Handbook: Jump-Start Software Testing and Quality Assurance by SearchSoftwareQuality.com February 2013 - (Free Research) This handbook provides strategies for fostering cultures of productivity in developing new software, using Agile and other structural and management-based approaches.  (EBOOK) READ ABSTRACT |

Best Practices for Load Testing: Do Try This At Home by Neustar® October 2011 - (Free Research) This white paper breaks load testing down into the following key activities: planning, configuration, scripting, execution, and analysis.  (WHITE PAPER) READ ABSTRACT |

Shopatron uses BrowserMob to prepare for the holiday rush by Neustar® October 2011 - (Free Research) View this white paper to see how one company was able to up their game and ensure they were prepared to handle website traffic loads up to 10x off-holiday season volume with BrowserMob.  (CASE STUDY) READ ABSTRACT |

How to upgrade to HP Application Lifecycle Management by Hewlett-Packard Company May 2012 - (Free Research) Read this white paper to discover how a comprehensive approach to application lifecycle management (ALM) can help you accelerate the reliable, secure delivery of software applications and services.  (WHITE PAPER) READ ABSTRACT |

Application Performance Management in a Virtualized Environment by Compuware Corporation April 2011 - (Free Research) This white paper focuses on the APM challenges of implementing VMware’s ESX server, the leading virtualization solution in use today, and the application performance challenges when running in a VMware ESX environment, successful approaches to solving these challenges, and how Compuware’s Vantage 11.5 provides a complete VMware APM solution.  (WHITE PAPER) READ ABSTRACT |

The Business Case for Outsourcing Software Testing to a Separate Vendor by LogiGear Corporation January 2006 - (Free Research) This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing.  (WHITE PAPER) READ ABSTRACT |

Case Study: Dow Corning Shaves 400 Hours off Manual SAP Testing by Ariba, Inc. November 2011 - (Free Research) In this white paper, learn about Worksoft Certify for SAP, a system that provides business process experts and IT users with a single solution to validate, document, and record SAP business processes without writing, generating, or maintaining any code.  (CASE STUDY) READ ABSTRACT |

Leading Pharmaceutical Company Reduces Costs to Meet CFR Compliance Through Digital Signature Implementation by Hexaware Technologies October 2011 - (Free Research) In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset.  (CASE STUDY) READ ABSTRACT |

Why Trillium Chooses Progress DataDirect by Progress DataDirect December 2012 - (Free Research) This brief video describes how data quality software and service provider Trillium reduced their margin of error and promoted performance and standardization across all databases with the right data connectivity strategy.  (WEBCAST) READ ABSTRACT |

Continuous Quality Assurance whitepaper by Micro Focus June 2012 - (Free Research) <p>Read this white paper to learn how a continuous quality assurance approach focusing on requirements, change, and test management can help provide the visibility, control and validation to efficiently deliver quality software.</p>  (WHITE PAPER) READ ABSTRACT |

Driving Business Agility via a Software Supply Chain by Black Duck Software July 2008 - (Free Research) The purpose of this white paper is to lay out software development "supply chain" strategies, to nurture community culture, and to discuss techniques to improve code usage as software creation evolves toward greater complexity.  (WHITE PAPER) READ ABSTRACT |

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