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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 21, 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 12, 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Build and Execute an Automated, Integrated, Repeatable Testing Strategy Webcast by SAP America, Inc.

July 2011 - (Free Research)
View this webcast to learn about a comprehensive testing and quality management strategy that can help reduce the risks associated with your IT projects. Continue listening to learn best practices for developing an effective, repeatable testing and quality assurance strategy and, most importantly, how to execute on that strategy. 
(WEBCAST) READ ABSTRACT |

Handbook: Jump-Start Software Testing and Quality Assurance by IBM

February 2013 - (Free Research)
This handbook provides strategies for fostering cultures of productivity in developing new software, using Agile and other structural and management-based approaches. 
(EBOOK) READ ABSTRACT |

The Emergence Of Service Assurance For Enterprise IT by CA Technologies.

April 2010 - (Free Research)
In surveying more than 150 IT professionals with direct responsibility for network, systems, and/or application delivery, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions. 
(ANALYST REPORT) READ ABSTRACT |

Gaining Effective Productivity in Release Management by IBM

October 2013 - (Free Research)
With Agile methodologies come faster deployment cycles and the need for more careful, coordinated and disciplined flow of software from development to quality assurance to production deployment. In this E-Guide, learn more about gaining productivity in release management. 
(EGUIDE) READ ABSTRACT |

Forrester Report: Development Testing: A New Era In Software by Coverity

November 2011 - (Free Research)
In August 2011, Forrester Consulting surveyed over 200 leading IT firms in North America and Europe to answer the question, “What are the implications of expanding testing in development, and what does it mean to development quality?”. Read this report to see the results. 
(WHITE PAPER) READ ABSTRACT |

Software Integrity for Agile Environments by Coverity

January 2011 - (Free Research)
While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Dow Corning Shaves 400 Hours off Manual SAP Testing by Ariba, Inc.

November 2011 - (Free Research)
In this white paper, learn about Worksoft Certify for SAP, a system that provides business process experts and IT users with a single solution to validate, document, and record SAP business processes without writing, generating, or maintaining any code. 
(CASE STUDY) READ ABSTRACT |

Case Study : Virgin Media enhances productivity by consolidating testing tools by Hewlett-Packard Limited

September 2012 - (Free Research)
This case study looks at how Virgin Media developed a set of transparent, efficient, and unified software testing tools to speed development, and increase quality. 
(WHITE PAPER) READ ABSTRACT |

Continuous Quality Assurance whitepaper by Micro Focus

June 2012 - (Free Research)
<p>Read this white paper to learn how a continuous quality assurance approach focusing on requirements, change, and test management can help provide the visibility, control and validation to efficiently deliver quality software.</p> 
(WHITE PAPER) READ ABSTRACT |

NAV CANADA Takes Advantage of IBM Rational AppScan Software to Address the Security and Compliance of Its Online Applications by Logicalis

December 2008 - (Free Research)
NAV CANADA helped enhance the security of its Web applications through best practices such as regular scanning and testing for vulnerabilities throughout the software development lifecycle. 
(CASE STUDY) READ ABSTRACT |

A Document Management System Is Only as Good as Its Index by Viking Software Solutions

April 2008 - (Free Research)
In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi.. 
(WHITE PAPER) READ ABSTRACT |

Leading Pharmaceutical Company Reduces Costs to Meet CFR Compliance Through Digital Signature Implementation by Hexaware Technologies

October 2011 - (Free Research)
In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset. 
(CASE STUDY) READ ABSTRACT |

Quality Assurance Throughout the Clinical Documentation Workflow by Nuance

December 2011 - (Free Research)
How can you successfully manage the clinical documentation creation process in order to maximize quality while also containing costs and ensuring patient confidentiality? This resource introduces a tool that enables you to do just that. Read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

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