Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Dell CompleteCare™ Accidental Damage Service by Dell, Inc. January 09, 2009 - (Free Research) Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty.  (DATA SHEET) READ ABSTRACT |

Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition by ShoreTel May 19, 2009 - (Free Research) ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.  (ARTICLE) READ ABSTRACT |

Acadia University Case Study: Giving Students an Advantage by Dell, Inc. September 01, 2008 - (Free Research) Acadia University wanted to enable students to purchase their own laptops but needed to narrow their selection to models that would meet exacting requirements and student approval. Dell™ Latitude™ and Dell XPS™ laptops were among several models the students selected. Read this case study to learn more.  (CASE STUDY) READ ABSTRACT |

Keep Them Flying: Find Your Winning Position in the MRO Game by IBM Line of Business February 2008 - (Free Research) In this IBM research study, learn what skills and services are necessary in an evolving MRO services market and how you can strengthen fundamental capabilities to compete.  (WHITE PAPER)

Study Pinpoints Areas of Growth for After-Market Maintenance/Repair/Overhaul Intiaitives by SAP AG January 2009 - (Free Research) This study talks about top three trends such as outsourcing MRO, aging aircraft and lean impacting the MRO segment.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension August 2008 - (Free Research) Lumension's Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a "voluntary" compliance solution to an "automatic" one is illustrated  (WHITE PAPER) READ ABSTRACT |

Automotive Repair Shop Increases Productivity and Improves Customer Service by Cisco Systems, Inc. June 2008 - (Free Research) In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400.  (VIDEOCAST)

Email Recovery & Management Software by Ontrack® PowerControls™ by Kroll Ontrack Email administrators and other I.T. professionals have access to valuable email recovery and repair solutions from Kroll Ontrack.  (SOFTWARE PRODUCT)

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc. April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.  (WHITE PAPER) READ ABSTRACT |

Channel Success Stories: Managed Services Case Study: B Resource by Dell PartnerDirect and Intel December 2008 - (Free Research) This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results.  (PODCAST) READ ABSTRACT |

Minimizing Windows 7 “Interface Shock” by Global Knowledge March 2011 - (Free Research) This paper examines that many organizations want to take advantage of the speed, security, reliability, and flexibility of Windows 7, and how it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP.  (WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft March 2011 - (Free Research) In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Lightning Fast Recovery to and from the Cloud by Vision Solutions December 2011 - (Free Research) The right way to evaluate the quality of your system and data protection is to evaluate the Recovery Time Objective and Recovery Point Objective. These metrics define how long you think it will take you to get back online and how current the data has to be. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

VMware vSphere File Recovery Speed Increased by 95 Percent at Isaac Agnew (Holdings) Ltd. by Veeam Software November 2009 - (Free Research) Isaac Agnew (Holdings) Ltd is one of the largest car retailers in Northern Ireland. When they needed a fast backup and recovery solution for their VMware ESX environment that didn’t require hours of rebuilding data, they turned to the Veeam Backup & Replication solution.  (CASE STUDY) READ ABSTRACT |

Tableau Customer Case Study by Tableau Software August 2008 - (Free Research) While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution.  (CASE STUDY) READ ABSTRACT |

Reverse Logistics Management-- An Effective Strategy for Revenue Maximization in CPG Industry by Wipro Technologies April 2009 - (Free Research) This paper presents an overview and introduction to reverse logistics and how to manage reverse logistics in the CPG industry in an efficient manner.  (WHITE PAPER) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

The Role of Remote Management in Assuring IT Infrastructure Uptime by Raritan Inc. January 2008 - (Free Research) This white paper explores the role of remote management in ensuring IT infrastructure uptime and provides an in-depth explanation of the advantages and disadvantages of in-band tools, the operational advantages of remote management, and more.  (WHITE PAPER) READ ABSTRACT |

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification by Hitachi Data Systems May 2009 - (Free Research) Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com November 2012 - (Free Research) In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now.  (EZINE) READ ABSTRACT |

HP Warranty & Claims Management for Manufacturing - Solution Overview by Hewlett-Packard Limited September 2012 - (Free Research) Outsourcing services from your manufacturing company means you lose control, visibility, and data accuracy. To regain control you need to extend your customer relationship management (CRM) and enterprise resource planning (ERP) systems to users not part of your company. Read this paper to learn how an application can help address these needs.  (WHITE PAPER) READ ABSTRACT |

UC Messaging by CDW Corporation March 2011 - (Free Research) Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing.  (VIDEOCAST) READ ABSTRACT |

Cisco 2800 Series by Cisco Systems, Inc. The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.  (HARDWARE PRODUCT)

Protect, Detect, and Correct: What's New in Tripwire Enterprise 8 by Tripwire, Inc. February 2011 - (Free Research) Configurations that "drift" from compliance, by the accrual of gradual, sometimes minute changes often lead to exploits, audit failures, and unplanned repair time. Worse still, it takes even more time to bring new, fresh, out-of-the-box servers up to a compliant, audit-passing state—sometimes a half a day or more per machine.  (DATA SHEET) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG) June 2010 - (Free Research) This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat.  (WHITE PAPER) READ ABSTRACT |

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