Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. 

This  Whitepaper is based on Juniper Research’s  November 2010 report entitled:  “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”. 

Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. Read this whitepaper to discover how framework applications can help Wireless SPs. 

Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. 

This whitepaper explores eight must-have technologies for IT organisations struggling with inefficient storage systems with dead-end growth paths. 

This chapter discusses the process of evaluating and purchasing backup products. Also discussed are the issues to be aware of during this process, such as recovery deadlines, scalability, security, and more. 

SQL Server performance is highly dependent on how you configure your server's storage subsystems. With that in mind, this e-guide dives into a benefit/cost comparison of the increasingly popular solid-state drive (SSD) trend and explains some of the top mistakes people make when purchasing hardware for SQL Server. 

This whitepaper examines the current malware threats and today’s best practices for mitigating them. Specifically, this whitepaper will explore the role of out-of-band authentication and transaction-level verification in protecting against online banking fraud. 

With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity. 

This white paper includes information useful both before and after the purchase of a business ready configuration that includes Dell PowerEdge R710 servers, Dell MD3000i iSCSI storage, and Microsoft Hyper-V technologies. 

Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why.