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Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen? by Aspect May 23, 2013 - (Free Research) Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 31, 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE)

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 11, 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 11, 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now.  (EZINE)

UC Messaging by CDW Corporation March 11, 2011 - (Free Research) Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing.  (VIDEOCAST) READ ABSTRACT |

CW Special Report on Oracle by ComputerWeekly.com February 01, 2012 - (Free Research) This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.  (WHITE PAPER) READ ABSTRACT |

PacketTrap MSP 6.0 by Quest Software, now a part of Dell August 23, 2011 - (Free Research) PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.  (TRIAL SOFTWARE) READ ABSTRACT |

Boost Government Revenues Without a Tax Increase by SAP America, Inc. June 29, 2012 - (Free Research) SAP analytics solutions can help today's government agencies overcome the many challenges associated with tax discovery. Read on to learn how SAP's public sector software solutions can benefit government agencies by improving performance, reducing costs and streamlining service delivery.  (WHITE PAPER) READ ABSTRACT |

Public Sector Business Analytics: The Path to Better Decision Making and Agility by SAP America, Inc. July 19, 2011 - (Free Research) This white paper evaluates the use of analytics and business intelligence for improving decision making in public sector organizations, as well as the benefits which prebuilt analytic applications can achieving across multiple organizational functions.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 22 January 2013: Technology takes off at Heathrow Terminal 2 by ComputerWeekly.com January 22, 2013 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the building of Heathrow's high-tech Terminal 2 and hear from its CIO about the IT innovations. John Lewis saw 44% online sales growth over Christmas – we find out how the IT team delivered. And News International talks about moving its IT to Amazon's public cloud. Read the issue now.  (EZINE) READ ABSTRACT |

E-Book: The Business Case for Cloud Computing in Today's Health Care Industry by NetApp June 29, 2012 - (Free Research) This E-Book from SearchHealthIT.com highlights some of the most important considerations for integrating public and private cloud structures into your health care facility. Within, learn about the cloud's risks and rewards, how to prepare for public cloud services, setting up your own private cloud, and much more.  (EBOOK) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc. September 02, 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.  (WHITE PAPER) READ ABSTRACT |

Webcast: TCO and Security of Enterprise Grade Mobility by BlackBerry January 29, 2013 - (Free Research) The private sector has a lot to learn by studying the enterprise mobility trends affecting public sector organizations. Join Andrew Brown of Strategy Analytics as he helps participants understand these similarities and the lessons to be learned from them.  (VIDEOCAST) READ ABSTRACT |

Integrating private, public, and hybrid clouds with one platform by HP and Intel December 31, 2011 - (Free Research) When it comes to the use of cloud services, business today is actually outpacing IT. However, with users clamoring for greater cloud access IT operations managers can no longer avoid addressing private cloud issues and developing a strategic course of action.  (WHITE PAPER) READ ABSTRACT |

Fraud Detection and Prevention in the Public Sector by Information Builders May 01, 2013 - (Free Research) Those in the public sector are facing significant fraud, waste, and abuse (FWA) challenges. Check out this informative paper today to learn of these challenges and discover a fraud detection and prevention framework to help combat fraud before it occurs.  (WHITE PAPER) READ ABSTRACT |

Oracle Customer Experience: The Public Sector Experience by Oracle Corporation UK Ltd December 20, 2012 - (Free Research) This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.  (VIDEO)

Public Cloud Security Tips and Best Practices by MuleSoft February 20, 2013 - (Free Research) This expert E-Guide counts down 10 ways that that you can keep your applications safe in the public cloud. Also inside, uncover essential best practices for protecting your data and applications – read on to learn more.  (EGUIDE) READ ABSTRACT |

Computer Weekly 13 September 2011: Download this week's issue of the UK's leading technology publication, with our analysis of the latest news, trends and IT management issues by ComputerWeekly.com September 13, 2011 - (Free Research) In this week's Computer Weekly, we talk to the man tasked with bringing public services into the digital age. The second installment of our Buyer's Guide to business intelligence reviews two low-cost alternatives to the big suppliers; and we go behind the scenes of the IT preparations for the London 2012 Olympic Games.  (EZINE)

The new collaboration: enabling innovation, changing the workplace by IBM February 13, 2009 - (Free Research) This white paper discusses the changing face of collaboration and the ways in which the new collaboration can benefit business. It points out that smart businesses already are looking for ways to connect communities so they can tap into both internal and external knowledge and use that knowledge to accelerate innovation.  (WHITE PAPER) READ ABSTRACT |

How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online by VeriSign EMEA February 18, 2011 - (Free Research) If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper.  (WHITE PAPER) READ ABSTRACT |

Cast Iron: 10-Minute Demo: Integrate Cloud to ERP with "No Coding" by IBM May 20, 2013 - (Free Research) In this 10-minute software demo, learn how WebSphere Cast Iron allows you to easily integrate cloud (both public and private) and on-premise applications in real-time using a "no-coding" approach.  (DEMO) READ ABSTRACT |

Rapidly integrate SAP with cloud applications in days with WebSphereCast Iron Cloud integration by IBM June 30, 2011 - (Free Research) This paper offers a guide to SAP customers who are looking to integrate their existing SAP applications with other cloud and home-grown application to get the full benefit of an integrated enterprise.  (WHITE PAPER) READ ABSTRACT |

Managed Public Key Infrastructure: Securing Your Business Applications by VeriSign EMEA December 01, 2005 - (Free Research) The VeriSign® Managed PKI service is an outsourced offering that enables enterprises of any size to rapidly and confidently deploy PKI services. It alleviates the burden of planning, building, and maintaining a PKI, while allowing enterprises to maintain internal control over digital-certificate issuance, suspension, and revocation.  (WHITE PAPER) READ ABSTRACT |

Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities by Vitria Technology, Inc. June 14, 2011 - (Free Research) This presentation transcript discusses using operational intelligence to transform customer care processes in telecommunications and public utilities.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Integrating Cloud into Your Infrastructure Planning by GoGrid August 12, 2010 - (Free Research) So you've heard all the noise about saving capital by using public cloud computing services, but actually integrating with cloud services requires some careful planning. This transcript covers cloud integration and cloud security considerations, and it will set you up the right way to begin integrating with cloud computing services.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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