Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen? by Aspect May 23, 2013 - (Free Research) Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.  (WHITE PAPER) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc. September 02, 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.  (WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Helping to Reduce Compliance Costs for the UK Public Sector by Dell SecureWorks UK August 22, 2011 - (Free Research) Dell SecureWorks has vast experience in helping customers achieve successful audits against compliance standards. In this presentation trancript, Lee Lawson, Head of Security Testing and Response services with Dell SecureWorks, offers advice on how to maximize your budget.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript:  A Pragmatic Approach to Managing the Cloud by Zenoss, Inc. March 12, 2010 - (Free Research) In this presentation transcript, learn about top cloud management issues and how to overcome them. Discover the differences between managing public and private clouds and find out how to handle user accessibility issues and application conflicts with leading cloud platforms.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com November 20, 2012 - (Free Research) In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now.  (EZINE) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens by IBM Line of Business February 2008 - (Free Research) This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery.  (WHITE PAPER)

Public complaints case study by SAS Institute Inc. March 2013 - (Free Research) With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.  (CASE STUDY) READ ABSTRACT |

Get a Better Handle on Unspent Funds by SAP America, Inc. June 2012 - (Free Research) This paper details SAP's range of public sector solutions, designed specifically to assist government agencies in proactively monitoring their current and future spending. Learn how to get a better handle on unspent funds such as unliquidated obligations (ULOs) by drilling into layers of data to create accurate reports and projections in real time.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 6 March 2012: Windows 8 - tablet meets desktop by ComputerWeekly.com March 2012 - (Free Research) This week’s Computer Weekly delves into the new world of Windows 8. We also talk to some top CIOs about how the downturn has shaped their priorities. You'll also find the third and final part of our Buyer's Guide to IPv6 migration, all inside this digital magazine.  (EZINE)

Cut Government Spending Intelligently by SAP America, Inc. June 2012 - (Free Research) This paper outlines how public sector organizations can boost performance, reduce fraud and do more with less with the latest budget and cost analysis software. Read on to learn how leading government agencies are capitalizing on the latest SAP public sector solutions to streamline operations and improve accountability and transparency.  (WHITE PAPER) READ ABSTRACT |

Information security breaches survey 2012 by ComputerWeekly.com April 2012 - (Free Research) Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey.  (IT BRIEFING) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies. June 2011 - (Free Research) There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com April 2012 - (Free Research) This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security.  (EZINE)

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE)

NJ 2-1-1 Success Story by Five9 April 2013 - (Free Research) Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.  (CASE STUDY) READ ABSTRACT |

Building Success in the Cloud by Citrix Systems, Inc. (E-mail this company) August 2012 - (Free Research) Discover why Citrix cloud solutions are a clear choice for leading cloud providers, helping them quickly and profitably build differentiated and flexible cloud solutions that are right for their business and their customers.  (WHITE PAPER) READ ABSTRACT |

Maximizing Value Report: A Benefits Analysis of 100 SAP Customers Worldwide by Mainstay Partners January 2008 - (Free Research) In this paper, Mainstay Partners analyzes 100 SAP customer case studies and success stories found in the book, "Maximizing Value – 100 Customer Successes" published in 2006. Learn the results of these 'best practice' companies.  (WHITE PAPER) READ ABSTRACT |

Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd April 2013 - (Free Research) Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more.  (EBOOK) READ ABSTRACT |

Achieving ROI from Enterprise Communications: A Revolutionary Approach by Thunderhead July 2011 - (Free Research) This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform.  (WHITE PAPER) READ ABSTRACT |

Human Capital Management for the Public Sector: Make Every Employee a Strategic Asset With Sap® Solutions by SAP AG January 2007 - (Free Research) Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management (HCM).  (ARTICLE) READ ABSTRACT |

Keep Your Hard Drive by Dell, Inc. January 2009 - (Free Research) The Keep Your Hard Drive service puts Dell customers in complete control of their data and hard drive disposal, while preserving all the benefits of the Dell Limited Warranty on Failed Hard Drives.  (DATA SHEET) READ ABSTRACT |

E-Book: CRM Trends and Tips for 2010 - Doing More With Less by IBM December 2010 - (Free Research) In this e-book, find out how to make the most of the systems and budget you do have, with expert advice from leading analysts at Gartner and Forrester. Continue reading to learn CRM trends and tips and learn how to do more with less.  (EBOOK) READ ABSTRACT |

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