Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Calculate the Cost of a Data Privacy Breach (Demo) by Information Shield Inc. February 2008 - (Free Research) This calculator, based on the expanded one found within the Privacy Management Toolkit by Rebecca Herold, provides an example of the items an organization should consider when estimating the potential business impacts of a data privacy breach. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc January 2008 - (Free Research) Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

HelpConnection.NET - .NET Help Desk Solution by Expinion.net The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Workforce Optimization: Combining People, Processes and Technologies by CRMindustry.com (E-mail this company) August 2004 - (Free Research) While delighting customers is of the highest priority for customer service-driven businesses, it's not the only one: in order to satisfy customers, management must also satisfy the individuals responsible for serving those customers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Support Customer Calls with Innovated Interactive Voice by Genesys Co. March 2008 - (Free Research) Companies are supporting customers in new ways by combining self and assisted customer services. Explore how speech self-service can build your company's brand and provide long-term success by achieving targeted customer satisfaction and ROI goals. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Enabling Productivity through Application Acceleration: The Relation between Application Performance, and Productivity by Expand Networks March 2008 - (Free Research) The Compass platform cannot eliminate latency but the Compass platform does know how to mitigate the effects of latency, the effects that degrade response time and ultimately decrease productivity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Market ROI Scorecard: Hosted CRM by Nucleus Research (E-mail this company) August 2004 - (Free Research) The hosted CRM space has rapidly evolved in the last 12 months, from a space with relatively young vendors, small deployments, and guerilla marketing to one validated by the largest vendors in the industry, valuable enough to drive initial public offerings, and considered as a technology option by large organizations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Telelogic Focal Point: Product Portfolio Management Solution by Telelogic (E-mail this company) Telelogic Focal Point offers the only product portfolio management solution with the unique perspective of improving product value and increasing agility from idea conception through the product lifecycle with a continual focus on customer needs.  (ASP) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mail Attender® for Exchange - Mailbox, PST and Public Folder Management by Sherpa Software (E-mail this company) Mail Attender® for Exchange is a scalable content management tool. Administrators can manage information in mailboxes, PST files, desktop/servers and public folders to enforce policy, compliance, and storage quotas. Offers comprehensive statistical reporting capabilities. Free Trial Download  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

2005 Service and Support Metrics Survey by CRMindustry.com (E-mail this company) March 2005 - (Free Research) Support is undergoing a quiet revolution. During the recent technology downturn, it was service and support revenue that sustained many companies. This report presents top level benchmarks of the key metrics used in determining support success. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses by Oracle Corporation - SMT (E-mail this company) November 2007 - (Free Research) The notion that emerging businesses have the same BI and EPM requirements as large enterprises is partly true. However, the survey makes clear that these requirements evolve as companies grow from single locations to multiple locations, expand internationally, or change from private to public ownership. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software (E-mail this company) January 2007 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies on five levels: product vision, product roadmap, release plan, sprint plan and daily commitment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

9 Indicators It's Time to Replace Your Commission System by AcTEK April 2008 - (Free Research) Learn about a commission and compensation system that will drive ROI by supporting unlimited payment schedules and providing comprehensive reporting of all results delivered over the Web. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Programmable Logic Controller Product Lines (PLCs) by Automation Direct Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Sphinx Increases Sales Efficiency and Customer Satisfaction with KPN's FlexiBel Managed IP PBX Powered by Alcatel-Lucent - Yankee Group by Alcatel Lucent February 2008 - (Free Research) In researching potential suppliers, Mr. van Dongen, the customer relations Manager, led the selection process-from identifying the priority criteria, issuing an RFP and the final selection of KPN and its FlexiBel Managed IP PBX. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Choose the Right Programmable Logic Controller (PLC) for Your Industrial Automation Application by Automation Direct May 2008 - (Free Research) This worksheet is intended to function as a checklist of the most important areas to consider when researching a PLC. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Human Machine Interface (HMI) by Automation Direct C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Accountability Matters: Without the Public Trust, Nonprofits Wouldn't Exist by Blackbaud April 2008 - (Free Research) Accountability is all about being answerable to those who have invested their trust, faith, and money in you. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Public Folders to SharePoint Migration by Quest Software, Inc March 2008 - (Free Research) Public Folder Migrator enables you to perform migration of public folders’ structure and contents into SharePoint Services and Portal Server sites. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Johns Hopkins Bloomberg School of Public Health: Leading Public Health Authority Adopts Security Enhancing Remote Access Solution by Citrix Online - GotoMyPC June 2008 - (Free Research) Johns Hopkins Bloomberg School of Public Health is an international authority on public health and GoToMyPC Corporate provides the school with secure, easy-to-use remote access to the desktop for faculty and staff members working remotely. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Service Management Professional by High 5 Software Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

LoadRunner by Mercury (E-mail this company) LoadRunner is a load testing tool that predicts system behavior and performance. It exercises your entire enterprise infrastructure by emulating thousands of users and employs performance monitors to identify and isolate problems. By using LoadRunner, you can minimize testing cycles, optimize performance, and accelerate deployment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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