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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..

UK Service Provider Performance and Satisfaction 2012 by ComputerWeekly.com

September 14, 2012 - (Free Research)
This exclusive report from KPMG assesses UK organisations' satisfaction with their outsourcing service providers and looks at outsourcing trends in 2012. 
(IT BRIEFING) READ ABSTRACT |

Raining on Your Cloud Business: How the Wrong Storage Selection Can Increase Costs, Lower Margins, and Slow Growth by Xiotech Corporation

February 14, 2011 - (Free Research)
It’s vital when selecting storage for a cloud service provider to consider the performance, management, and reliability characteristics as they have a direct relationship to gross margin over time. Check out this paper to see how Xiotech ISE delivers a straight-line, highly profitable foundation for a cloud business model. 
(WHITE PAPER) READ ABSTRACT |

CSC partners with VCE to jump-start cloud business with Vblock™ Infrastructure Systems by VCE (E-mail this company)

December 30, 2011 - (Free Research)
This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market. 
(CASE STUDY) READ ABSTRACT |

10 Metrics Every IT Solutions Provider Should Be Tracking by Autotask Corporation

January 22, 2014 - (Free Research)
The ability to receive and analyze data for businesses is to increase reliability and performance. This guide explores 10 key metrics that IT solutions providers should be tracking. 
(WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation

December 10, 2010 - (Free Research)
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
(WHITE PAPER) READ ABSTRACT |

Insurance Providers Accelerate Business Performance with Sybase IQ by Sybase, an SAP company

August 09, 2011 - (Free Research)
In today’s market, healthcare insurance providers face unprecedented challenges. Customer demands have never been greater and regulatory pressures have never been more pervasive. Access this white paper to learn about a server for data warehousing and analytics that supports complex queries and reporting. 
(WHITE PAPER) READ ABSTRACT |

On-Demand Hosting Provider SoftLayer Relies On Adaptec by Adaptec, Inc.

October 21, 2009 - (Free Research)
When On-Demand Hosting Provider SoftLayer needed a single provider of SATA/SAS who offered the flexibility they needed, they turned to Adaptec. 
(CASE STUDY) READ ABSTRACT |

Driving Revenue and Increasing Value with Application Performance Management by BlueCoat

December 22, 2008 - (Free Research)
As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers. 
(EBOOK) READ ABSTRACT |

Using SLAs to Gain a Competitive Advantage by BlueCoat

December 28, 2008 - (Free Research)
This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. 
(ANALYST REPORT) READ ABSTRACT |

The Truth About MPLS Security by Certes Networks

June 07, 2011 - (Free Research)
If you are sending data over a “private” Wide Area Network (WAN) there is a dirty little secret your service provider doesn’t want you to know about. The truth is that these so-called private WANs offer no inherent security and they aren't really even private. 
(WHITE PAPER) READ ABSTRACT |

Making the Right Hybrid Storage Array Buying Decision by Oracle Corporation

February 28, 2014 - (Free Research)
This white paper explores the benefits of hybrid storage arrays for dealing with increased capacity and performance demands. It also highlights the benefits of one specific solution that outperforms the competition. 
(WHITE PAPER) READ ABSTRACT |

AT&T and IBM's Private Cloud Partnership:  From Competition to Coopetition by IBM

November 30, 2012 - (Free Research)
Access this Frost & Sullivan report for key findings on how the joint program between cloud and network providers will affect the individual providers, as well as the customers. 
(ANALYST REPORT) READ ABSTRACT |

Vblock Specialized System for SAP HANA by VCE (E-mail this company)

February 21, 2013 - (Free Research)
In this short video, discover what third-party providers are doing to help enterprises make the most out of the move to SAP HANA. By bringing together all of the necessary components for SAP HANA into a single, standardized converged infrastructure system, third-parties aim to ensure maximum performance at scale even with high data volumes. 
(VIDEO) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

FlashSoft™ for VMware® vSphere® Enables Cloud Plus, Inc. to Deliver Uptime During Peak Demand by SanDisk Corporation (E-mail this company)

October 16, 2013 - (Free Research)
In this short case study, you will learn how an Australian cloud computing provider deployed flash server side caching software to overcome hotspots and deliver required service levels to critical workloads. 
(CASE STUDY) READ ABSTRACT |

Valuing the Need for Data Speed at Critical Business Inflections by BlueArc Corp.

June 2008 - (Free Research)
The survey represents a close look into the issues, drivers, challenges, imperatives and best practices in maintaining system uptime in the midst of exploding demand for increased data performance and storage. 
(WHITE PAPER) READ ABSTRACT |

CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com

October 2010 - (Free Research)
Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance. 
(WHITE PAPER) READ ABSTRACT |

Handbook: Architecting the cloud for mobile services by SearchNetworking.com

August 2013 - (Free Research)
This handbook will offer information on new cloud-based mobile services and provide guidance on architecting the cloud for mobile device management (MDM), location-based services and security requirements. We will also address managing the network to minimize problems in application performance and delivery. 
(EGUIDE) READ ABSTRACT |

E-Guide: 6 Things Every New MSP Needs to Know about the Business by Nimsoft, Inc.

March 2011 - (Free Research)
While many VARs, integrators and solution providers are offering “services,” there remains a substantial portion that either have only a small amount of revenue coming from managed services or no managed services practices at all. This guide will walk you through the 6 best practices you need to know about being a managed service provider. 
(EGUIDE) READ ABSTRACT |

Scalable and Intelligent Content Delivery for Fixed and Mobile Networks by Juniper Networks, Inc.

March 2010 - (Free Research)
Service providers are striving to deliver online video with efficiency and quality while still seeking ways to control both OpEx and CapEx and creating new revenue opportunities. Read this paper to learn about the efficient delivery of video and Web content services at lower cost and with a high quality end user experience. 
(WHITE PAPER) READ ABSTRACT |

Performance and Scalability Benchmark: Oracle Communications Billing and Revenue Management by Sun Microsystems, Inc.

July 2008 - (Free Research)
The Oracle Communications BRM application suite is a Tier 1, convergent billing framework that is architected for leading service providers. This white paper describes the performance and scalability results of Oracle Communications BRM 7.3.1 from the recent benchmark conducted at Sun Solutions Center in Paris and France. 
(WHITE PAPER) READ ABSTRACT |

Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.

June 2009 - (Free Research)
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers. 
(WHITE PAPER) READ ABSTRACT |

Healthcare Performance Management Isn’t Only for Executives by Information Builders

December 2012 - (Free Research)
Sponsored by Information Builders, this Ventana research paper can help your organization understand and apply healthcare performance management across the entire set of patient and provider processes. 
(WHITE PAPER) READ ABSTRACT |

Application Awareness for Service Providers by BlueCoat

May 2010 - (Free Research)
Managed Service Providers (MSPs) can inject application awareness into their services as their next value-add and as a critical differentiator. Anyone offering managed services, either on-premise, in the cloud or as a hybrid solution, must build application awareness into their infrastructures from the bottom up. 
(WHITE PAPER) READ ABSTRACT |

Manufacturer Scales Operations, Boosts Service Levels with AlvakaNet by CA Technologies.

April 2014 - (Free Research)
This case study tells the story of one organization's partnership with a service provider that delivers significant improvements in performance and availability while also efficiently managing costs and business growth. 
(WHITE PAPER) READ ABSTRACT |

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