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When Availability Matters: Change Control for SaaS Providers by Tenzing Managed IT Services December 01, 2010 - (Free Research) This paper examines that to build an effective change management framework and achieve high availability numbers for an SaaS application requires maturing IT processes along established best practices and investing in quality change management tools.  (WHITE PAPER) READ ABSTRACT |

Negotiating cloud contracts by ComputerWeekly.com January 24, 2013 - (Free Research) This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated.  (ESSENTIAL GUIDE) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

The Impact of Carrier Ethernet on Service Providers by Dorado Software September 21, 2009 - (Free Research) Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up.  (WHITE PAPER) READ ABSTRACT |

BEYOND MPLS: DELIVERING CLOUD-READY NETWORKS by IPANEMA TECHNOLOGIES February 15, 2011 - (Free Research) Most analysts agree that cloud computing will forever change how enterprises sell, purchase and use business applications and IT infrastructure.  (WHITE PAPER) READ ABSTRACT |

Freeing Up Cash Flow by Changing Cost Structures: Moving to OPEX reductions of more than 10 percent by Alcatel-Lucent August 16, 2010 - (Free Research) To continue to attract and retain subscribers with advanced services and remain competitive, service providers need a way to transform their businesses by changing their cost structure. Service providers can achieve double-digit OPEX cost reductions by moving to a single maintenance contract, and so much more.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 16 October 2012: Delivering IT change at Royal Mail by ComputerWeekly.com October 16, 2012 - (Free Research) In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran about one of the UK's largest IT transformations. Software suppliers are under fire for the complexity of their licensing policies; we look at the issues. And we examine how to manage suppliers as firms increasingly turn to multiple outsourcing providers. Read the issue now.  (EZINE) READ ABSTRACT |

Computer Weekly – 4 June 2013: Is Google ready for enterprise IT? by ComputerWeekly.com June 04, 2013 - (Free Research) In this week's Computer Weekly, as corporate adoption of Google grows, we ask if the web giant is more than just a cheap and cheerful alternative to established software. Government CTO Liam Maxwell talks about the revolution in digital public services. And we find out how lean analytics could change business decision-making. Read the issue now.  (EZINE) READ ABSTRACT |

The Forrester Wave™: Business Intelligence Services Providers, Q4 2012 by IBM April 10, 2013 - (Free Research) Consult this resource to find out how your business can integrate success with the right business intelligence (BI) strategy. Learn more about how you can implement best practices and acquire new talent by reading this document now.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Protecting CPNI - Top Four Tips for a Successful Security Program Deployment by RSA, The Security Division of EMC December 2008 - (Free Research) With the RSA CPNI Solution, telecommunications service providers can rest assured that they will not suffer financial or brand repercussions as a result of unauthorized disclosure of CPNI.  (WHITE PAPER) READ ABSTRACT |

Detailing the Business Case for Application and Content Provider Collaboration by Alcatel-Lucent August 2010 - (Free Research) This article explores the financial components and drivers for the major business models being pursued by leading network providers today. Read this to find out more.  (WHITE PAPER) READ ABSTRACT |

Configuration and Change Management for IT Compliance and Risk Management by Tripwire, Inc. November 2007 - (Free Research) This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements.  (WHITE PAPER) READ ABSTRACT |

Network Configuration & Change Management for Dummies by EMC June 2011 - (Free Research) This easy-to-read guide details what’s going on with network configuration and change management (NCCM), and why efficient and effective handling of related processes is so important to The IT organization and end users—in enterprises, large-scale organizations, and even service providers.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now.  (EZINE) READ ABSTRACT |

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com September 2011 - (Free Research) In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now.  (EZINE)

ADC-VX Whitepaper: The Agility of Virtual; The Predictability of Physical by Radware May 2011 - (Free Research) Read our white paper, to learn how ADC-VX is an ideal solution for large enterprises, hosting and service providers as well as cloud providers that aspire to achieve significant cost savings by consolidating multiple dedicated ADC devices into a single, cost-effective consolidated ADC device.  (WHITE PAPER) READ ABSTRACT |

The Greening of Training: How Sustainability Is Reshaping Organizational Learning by SkillSoft Corporation December 2007 - (Free Research) Green sustainability is becoming a highly visible part of the corporate strategy. Read this paper to learn how your organization can generate significant cost savings by integrating a green project into an overall change management initiative.  (WHITE PAPER) READ ABSTRACT |

Security Threat Report: Mid-year 2010 by Sophos, Inc. October 2010 - (Free Research) Halfway through 2010, cybercrime continues to evolve and grow. As social networking becomes ever more deeply embedded in our lives, it has become an ever more fertile hunting ground for those who would steal and abuse our personal information. Knowledge is power, and understanding the dangers posed is the first step toward keeping safe and secure.  (WHITE PAPER) READ ABSTRACT |

Telstra Reaps Transformation Rewards by Alcatel-Lucent August 2010 - (Free Research) The business benefits of the IP transformation are numerous. First of all, as you reduce the number of actual networks, you save on software licensing costs, air conditioning and power. Less people are also required because rather than operating many silo networks in standalone mode you now have a common network.  (WHITE PAPER) READ ABSTRACT |

Transforming IT into a Managed Service Provider by CA Technologies. August 2011 - (Free Research) Relentless competition drives the need to innovate. This white paper discusses how project and portfolio management brings greater control and insight into IT transformation initiatives, enabling CIOs to better determine how best to leverage new and existing technology platforms to deliver maximum business value.  (WHITE PAPER) READ ABSTRACT |

HP Enterprise Services eZine: IndustryEdge - Communications Issue by Hewlett-Packard Limited April 2012 - (Free Research) This e-zine explores come of the most significant trends and opportunities facing the telecom and communications industry - with specific attention given to communication service providers (CSPs)  (EZINE) READ ABSTRACT |

Simplifying Network Security with a Single Source Provider by Perimeter eSecurity December 2008 - (Free Research) Read this whitepaper for a look at how, if done properly, reducing the number of security vendors or only selecting one vendor for multiple services is a great way for organizations to manage costs, obtain needed expertise, and expand security services.  (WHITE PAPER) READ ABSTRACT |

E-Book: A CIO’s Guide to Outsourcing by Dimension Data November 2010 - (Free Research) Access this e-book and learn outsourcing contract danger signs, how to tell if changing vendors is worth the risk, the importance of encouraging innovation and flexibility from providers, and more!  (EBOOK) READ ABSTRACT |

Is Your Network Ready for Cloud Computing - Presentation Transcript by Cisco Systems, Inc. February 2012 - (Free Research) This presentation transcript will look at areas to cover with the cloud provider, including possible adjustments to firewalls and other perimeter defenses such as IPS, and how to ensure the changes don’t violate security policy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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