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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.  (WHITE PAPER) READ ABSTRACT |

Implementing Unified Communications (UC): How to Minimize the Pitfalls and Capitalize on Business Benefits by Avaya September 2009 - (Free Research) As Unified Communications (UC) moves increasingly from promise to implementation, questions arise about the best ways to establish UC solutions. This paper describes effective approaches to unifying communications, the importance of optimizing your network infrastructure and how embracing converged communications can increase business productivity.  (WHITE PAPER) READ ABSTRACT |

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.  (WHITE PAPER) READ ABSTRACT |

The Information Governance Imperative by RSD August 2009 - (Free Research) Read this paper to learn how information governance is becoming more important in today's business world and learn why your organization needs to implement an information governance strategy today and how to go about implementing one.  (WHITE PAPER) READ ABSTRACT |

Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance by Shavlik Technologies July 2009 - (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.  (CASE STUDY) READ ABSTRACT |

Project Management Office Best Practices, A step-by-step plan to build and improve your PMO by Oracle Corporation April 2009 - (Free Research) The best-performing project management offices reduce business risk, optimize resources and contribute to business growth through a portfolio management office, according to Gartner. Read this informative paper from Oracle and take your first step to establishing a PMO or maturing your already established PMO.  (WHITE PAPER) READ ABSTRACT |

How to Implement Chargeback in a Virtualized Data Center Using the Resource Consumption Model by VKernel February 2008 - (Free Research) When IT professionals make massive investments in the virtualized data center, financial controls to contain sprawl and maintain control are essential. This white paper shows you how to do so by implementing chargeback.  (WHITE PAPER) READ ABSTRACT |

Dell™ Reference Architecture Overview for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc. May 2009 - (Free Research) This paper describes the Dell Reference Architecture, a blue print or a starting configuration, for designing Microsoft® Exchange Server 2007 storage in a virtualized server environment using Dell™ EqualLogic™ arrays.  (WHITE PAPER) READ ABSTRACT |

Web Content Control: Five Steps to a Successful Implementation by Untangle, Inc. October 2009 - (Free Research) Implementing Web Content Control can seem intimidating. It represents the uneasy marriage of network administration and human resource management. With a little forethought, however, it becomes straightforward and very effective. Read this whitepaper for a step-by-step overview of a successful web content control implementation.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.  (WHITE PAPER) READ ABSTRACT |

Dell and Microsoft solutions help ServiceU deliver reliable system performance and create a virtualized environment that reduces power consumption by 50 percent by Dell and Microsoft February 2009 - (Free Research) ServiceU Corporation was challenged to deploy reliable hardware to support its Microsoft® SQL Server® 2008 environment and virtualize other applications to enhance business flexibility. Read this case study to learn about the benefits that ServiceU achieved through by implementing Dell hardware and Microsoft Hyper-V technology.  (CASE STUDY) READ ABSTRACT |

ESG report, Iron Mountain Simplifies the New E-mail Archive Decision by Iron Mountain Digital July 2009 - (Free Research) Organizations that have yet to implement an e-mail archiving solution have a new decision: use an on-premises or cloud-based (sometimes referred to as Software as a Service or SaaS) solution? The latter is more viable when the archive service is delivered by a reputable, well-established provider such as Iron Mountain.  (WHITE PAPER) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...  (CASE STUDY) READ ABSTRACT |

Take the Maturity of Your Systems and Software Development Process to the Next Level with ALM by IBM April 2008 - (Free Research) This white paper introduces the steps that organizations must take to improve their systems and software development processes, by implementing key best practices and uniting development teams with Application Lifecycle Management (ALM).  (WHITE PAPER) READ ABSTRACT |

Leveraging Virtualization to Consolidate, Optimize and Protect Your IT Infrastructure by Datalink. November 2008 - (Free Research) This paper addresses some of the critical issues of virtualization and some of the ways it can be effectively implemented to help organizations utilize resources more efficiently, reduce costs, manage data across the entire enterprise.  (WHITE PAPER) READ ABSTRACT |

Practical Steps to Mitigate Virtualization Security Risks by Tripwire, Inc. April 2008 - (Free Research) Read this whitepaper to learn seven practical steps that IT organizations can take to mitigate the unique security challenges of virtualization. While some are directed specifically at virtualized environments, many of these steps are best practices.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips for Successful Access Control by FoxT September 2008 - (Free Research) This paper offers a practical guide to implementing fine-grained access controls with ten aspects that are important to consider when planning an implementation of fine-grained access controls in a corporate server environment.  (WHITE PAPER) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.  (WHITE PAPER) READ ABSTRACT |

Using SLAs to Gain a Competitive Advantage by Blue Coat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.  (ANALYST REPORT) READ ABSTRACT |

Case Study: VCPI Takes Network Security to the Next Level by CDW Corporation September 2008 - (Free Research) Read this case study to learn how the leading technology total solutions provider for the long-term care industry, VCPI, selected and implemented CDW solutions, resulting in increased speed and effectiveness of network defenses as well as improved incident response time.  (CASE STUDY) READ ABSTRACT |

Implementing Chargeback For The Virtual Data Center: A Step-By-Step Approach by VKernel March 2008 - (Free Research) Many organizations recognize the need for Chargeback, but simply do not know where to start. The workshop will walk through an easy to understand step by step approach for implementing Chargeback.  (DEMO) READ ABSTRACT |

DataDirect XML Converters Allow Health Care Payers and Providers to Comply with X12 EDI Standards by DataDirect Technologies February 2009 - (Free Research) In this product review, Benefitfocus IT professionals discuss their experiences with DataDirect XML Converters 4.0. They rate the product using several criteria and detail how the implemented the product into their IT enterprise.  (WHITE PAPER) READ ABSTRACT |

Services Access and Onboarding: The New Game for Network Providers by Alcatel-Lucent March 2009 - (Free Research) This paper examines issues that are driving industry interest in services access and onboarding; factors that impact successful implementation; key business model considerations and how they impact the business, technical, operational, and partnership dimensions; and steps that Network Operators can take to ensure they maximize benifits.  (WHITE PAPER) READ ABSTRACT |

Solution Brief: Building MPLS+ Managed Services by Blue Coat June 2009 - (Free Research) Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution.  (ARTICLE) READ ABSTRACT |

Data privacy best practices: time to take action! by IBM September 2008 - (Free Research) This white paper explains the steps you need to consider when developing your privacy strategy and implementing your first data privacy project. Find out how you can help your organization implement best practices in privacy protection and make your privacy project successful from start to finish.  (WHITE PAPER) READ ABSTRACT |

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