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6 Hidden Secrets to Offering Exceptional Customer Service by Salesforce.com

October 10, 2013 - (Free Research)
The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems

February 13, 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. 
(EGUIDE) READ ABSTRACT |

Avaya Asia Pacific Customer Experience Index 2013 by Avaya

November 11, 2013 - (Free Research)
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire. 
(WHITE PAPER) READ ABSTRACT |

Tip Guide: Tips for making the business case for CRM analytics – and what can be gained by SAP America, Inc.

December 13, 2011 - (Free Research)
In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place. 
(EGUIDE) READ ABSTRACT |

Running IT as a Business: Seven Steps to Aligning IT with the Business by SAS

June 27, 2011 - (Free Research)
This white paper outlines the 7 steps to aligning IT with the business. Find out what they are and how they can help your business provide customer-driven results. 
(WHITE PAPER) READ ABSTRACT |

Why CRM Implementations Fail….And What To Do About It by Scribe Software Corporation

March 01, 2011 - (Free Research)
Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more. 
(WHITE PAPER) READ ABSTRACT |

CRM Analytics: Making the Most of Salesforce data to increase sales efficiency by SearchCRM

April 02, 2013 - (Free Research)
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now. 
(WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc.

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(WHITE PAPER) READ ABSTRACT |

HP StorageWorks 4400 Enterprise Virtual Array (EVA4400) Performance by Hewlett-Packard Company

August 2008 - (Free Research)
In this white paper learn how sequential performance provides customers with improved data transfer rates for applications such as data warehousing, streaming video, high-performance technical computing, and backups and restores. 
(WHITE PAPER) READ ABSTRACT |

An Introduction to the World Digital Asset Management Market by EMC Corporation

January 2007 - (Free Research)
DAM is defined as a value chain of software products that enable the archival and management of digitized content. 
(WHITE PAPER) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

Customer Experience Management in the New Era of Mobility by IBM

August 2012 - (Free Research)
View this white paper to learn more about how your business can obtain higher revenues, lower costs and higher customer satisfaction. Mobility provides businesses with the opportunity to provide customers with unique value. It gives customers a channel to interact with their preferred companies. 
(WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 2007 - (Free Research)
Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted. 
(CASE STUDY) READ ABSTRACT |

HP Mobility in Utilities by Hewlett-Packard Company

October 2013 - (Free Research)
This informative paper examines a mobile application service that can help your organization to gain the operational efficiencies and customer benefits of mobility, delivering comprehensive services while defining your mobile infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Archiving: A Dell Point of View by Dell, Inc.

April 2011 - (Free Research)
Dell has developed a customer centric strategy designed to provide customers with the right archiving solutions for their IT infrastructure. Access this paper to learn more about Dell's strategy and archiving point of view. 
(WHITE PAPER) READ ABSTRACT |

Linux Best Management Practices by Red Hat and HP

July 2012 - (Free Research)
Access this white paper to learn about the newest HP ProLiant Gen8 Agentless Management system, which provides customers with core management functions for internal systems components, including health monitoring and alerting. 
(WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

How to Make Indirect Procurement Outsourcing Work Effectively by SAP America, Inc.

March 2010 - (Free Research)
Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms. 
(WHITE PAPER) READ ABSTRACT |

Responsive Design by OpenText

June 2013 - (Free Research)
In this resource, explore how "responsive web design" can help you provide customers with more compelling, contextual, and consistent experiences with your web site. Learn how you can control a single site that caters to all device platforms, making it simpler, faster, and easier to make every site visit a pleasant one. 
(WHITE PAPER) READ ABSTRACT |

Windows Azure Storage: A Highly Available Cloud Storage Service with Strong Consistency by Microsoft

December 2011 - (Free Research)
Read this white paper to learn about the architecture, data model, resource provisioning, load balancing, and replication systems of Windows Azure Storage (WAS), a scalable cloud storage system that provides customers with seemingly limitless data storage, access from anywhere at any time, and the ability to only pay for what they use. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Server Management by HP & Intel®

December 2010 - (Free Research)
HP Insight Software is integrated management software to manage infrastructures including HP ProLiant, HP Integrity, and HP BladeSystem. A core element of the HP Converged Infrastructure and Matrix Operating Environment, HP Insight Software is designed to provide customers with deeper insight into their systems to make more informed decisions. 
(WHITE PAPER) READ ABSTRACT |

Riverbed® Services Platform by Riverbed Technology, Inc.

April 2009 - (Free Research)
Consolidation and virtualization are hot trends in IT, helping organizations increase their flexibility in delivering valuable services and reduce costs. The Riverbed® Services Platform provides customers with the ability to run up to 5 additional services and applications virtually on VMware in a protected partition on the Steelhead® appliance. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Full Spectrum Customer Data Integration (CDI) Solutions by Pitney Bowes Business Insight

March 2009 - (Free Research)
Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program. 
(WHITE PAPER) READ ABSTRACT |

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions by SAP America, Inc.

October 2009 - (Free Research)
Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI. 
(CASE STUDY) READ ABSTRACT |

Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.

November 2011 - (Free Research)
Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper. 
(WHITE PAPER) READ ABSTRACT |

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