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Differentiate Your Company with Complete CRM by Oracle Corporation June 10, 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.  (WHITE PAPER) READ ABSTRACT |

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..  (CASE STUDY) READ ABSTRACT |

Improve Customer Relationships Using the 2007 Office System by Microsoft September 09, 2009 - (Free Research) This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.  (WEBCAST) READ ABSTRACT |

Client Relationship Management for Asset Managers by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.  (WHITE PAPER) READ ABSTRACT |

Solution Provider Uses Hosted Services to Secure a Significant Deal with Retail Giant by Microsoft June 01, 2009 - (Free Research) CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a partner and launch a joint venture company to persuade the potential client it could make the deadline. Learn how Microsoft solutions got the job done.  (CASE STUDY) READ ABSTRACT |

A Guide to Understanding Hosted and Managed Messaging by Concentric January 13, 2009 - (Free Research) The purpose of this document is to offer an unbiased discussion and analysis of the key elements that must be considered by decision makers as they evaluate options for managing their messaging systems.  (WHITE PAPER) READ ABSTRACT |

Data Center Projects: System Planning by APC February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions.  (WHITE PAPER) READ ABSTRACT |

Weighing your call center hosting options by inContact December 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.  (PODCAST) READ ABSTRACT |

Tough Test, Top Score: High Praise for Quantum DXi from Alaskan Utility by Quantum Corporation December 2009 - (Free Research) After carefully weighing competing options, Anchorage Water and Wastewater Utility chose Quantum's DXi-Series solution with deduplication technology for its data protection system upgrade. This case study explains why they made that choice.  (CASE STUDY) READ ABSTRACT |

American Recovery and Reinvestment Act - Broadband - Notice of Funds Availability by Motorola, Inc. August 2009 - (Free Research) The USDA Rural Utilities Service and NTIA jointly announced the availability of funding and application requirements for the broadband initiatives contained in the American Recovery and Reinvestment Act (ARRA) of 2009. Read on to learn about the RUS grant program, its requirements, and how Motorola can work with you toward an RUS approved grant.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company) May 2005 - (Free Research) Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm.  (WEBCAST) READ ABSTRACT |

Get More Value for Less Money with Microsoft Dynamics CRM Online by Microsoft December 2009 - (Free Research) Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today. For Salesforce.com and Oracle CRM On Demand customers, it gets even better! Eligible organizations can get six months of Microsoft Dynamics CRM Online - at no charge.  (TRIAL SOFTWARE) READ ABSTRACT |

CRM for the Professional on the Go by BlackBerry December 2006 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.  (WHITE PAPER) READ ABSTRACT |

CRM without Compromise: A Strategy for Profitable Growth by SAP AG April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.  (WHITE PAPER) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG January 2009 - (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.  (ARTICLE) READ ABSTRACT |

The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.  (PODCAST) READ ABSTRACT |

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.  (PODCAST) READ ABSTRACT |

Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth by Sun Microsystems, Inc. November 2009 - (Free Research) Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.  (ARTICLE) READ ABSTRACT |

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.  (WHITE PAPER) READ ABSTRACT |

Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.  (WHITE PAPER) READ ABSTRACT |

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft April 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.  (CASE STUDY) READ ABSTRACT |

Introduction to Microsoft Dynamics CRM Online by Microsoft September 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.  (WEBCAST) READ ABSTRACT |

Drive Real-World Business Processes with Microsoft Dynamics CRM by Microsoft September 2009 - (Free Research) Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.  (WEBCAST) READ ABSTRACT |

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft September 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.  (WEBCAST) READ ABSTRACT |

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