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Project Performance Scorecard by Mainstay Partners February 2008 - (Free Research) The Project Performance Scorecard is a tool that can be used to communicate the status and monitor the progress of an organization's top business and IT projects.  (WHITE PAPER) READ ABSTRACT |

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez April 2008 - (Free Research) This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace.  (WHITE PAPER) READ ABSTRACT |

Software Development and Delivery Performance Measurement and Management: Optimizing Business Value in Software by IBM April 2009 - (Free Research) Read this paper to gain insight into a new performance measurement and management solution that identifies business outcomes and aids decision makers in leveraging the software delivery process to drive innovation and accomplish competitive differentiation.  (WHITE PAPER) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com May 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.  (IT BRIEFING) READ ABSTRACT |

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.  (ANALYST REPORT) READ ABSTRACT |

Building a Business Case for BPM – a Fast Path to Real Results by OpenText December 2012 - (Free Research) Consult this informative white paper to learn more about the real value of BPM as it's realized from continuous planning and measurement. This resource will help you develop a framework for a business case that helps justify BPM projects.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Improve PeopleSoft Quality by Leveraging a Quality Assurance Center of Excellence Model by HP and FocusFrame February 2009 - (Free Research) Read this webcast transcript and learn how to leverage industry-leading quality management software and best practices to reduce test cycle time, decrease project risk, and increase the quality of your PeopleSoft applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies. September 2007 - (Free Research) This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO).  (WHITE PAPER) READ ABSTRACT |

Business Benefits of Service Virtualization Study Results (Europe) by CA Technologies July 2012 - (Free Research) Watch this video to find out how nearly half of the development world is switching to cloud-based environments and agile methodologies. Explore the statistics behind time-to-delivery, and the benefits of service virtualization.  (VIDEO) READ ABSTRACT |

Earned Value Lite: Making Earned Value Management Work for Every Project by Oracle Corporation May 2009 - (Free Research) Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.  (WHITE PAPER) READ ABSTRACT |

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.  (WHITE PAPER) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks April 2010 - (Free Research) Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance.  (WHITE PAPER) READ ABSTRACT |

Optimization Applications in Finance, Securities, Banking and Insurance - IBM ILOG Optimization White Paper by IBM December 2010 - (Free Research) This white paper shows how mathematical optimization provide tools that deliver significant competitive advantage for solving the most challenging problems encountered in finance, including risk management, operational cost, and product innovation.  (WHITE PAPER) READ ABSTRACT |

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service.  (WHITE PAPER) READ ABSTRACT |

To SaaS or Not to SaaS: Making Your Digital Measurement Count by Unica Corporation - An IBM Company September 2010 - (Free Research) Read To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely.  (WHITE PAPER) READ ABSTRACT |

IPTV Test and Measurement Best Practices by Alcatel-Lucent January 2007 - (Free Research) This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system.  (WHITE PAPER) READ ABSTRACT |

Advanced RFID Measurements: Basic Theory to Protocol Conformance Test by National Instruments July 2008 - (Free Research) As RFID adoption continues to grow, engineers are faced with an increasing need to validate tags both for interoperability with products from other vendors and for conformance with the specified protocol.  (WHITE PAPER) READ ABSTRACT |

Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems February 2008 - (Free Research) This white paper details the evolution of traditional Web pages and applications, discussing the defining attributes of the emerging class of Rich Internet Applications (RIAs).  (WHITE PAPER) READ ABSTRACT |

Hitachi Command Director by Hitachi Data Systems April 2012 - (Free Research) This data sheet introduces a software designed to provide comprehensive management reporting of storage environments via consolidated key management statistics and business intelligence views of the storage environment. Read on to explore an approach to managing storage capacity and performance requirements.  (DATA SHEET) READ ABSTRACT |

Free Software – Solve Common LAN problems with Switch Port Monitor Utility by Fluke Networks October 2010 - (Free Research) For the majority of enterprises, the switch is the key network device, so visibility into the switch is necessary to thoroughly understand what’s actually happening on the network. Fluke Networks' free Switch Port Monitor software provides detailed information by port such as interface name, speed, status, packet activity and so much more.  (DOWNLOAD) READ ABSTRACT |

Selecting an Industry-Standard Metric for Data Center Efficiency by APC by Schneider Electric January 2007 - (Free Research) This paper explains some of the metrics that have been used to describe the efficiency of data center physical infrastructure and suggests which metric is the most effective.  (WHITE PAPER) READ ABSTRACT |

Five Threats to Data Security and How to Protect against Them by SafeNet, Inc. September 2008 - (Free Research) The purpose of this paper is to examine five specific risks to data security, showing where and how confidential data may be vulnerable - and how you can protect your business against these threats.  (WHITE PAPER) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies December 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.  (WHITE PAPER) READ ABSTRACT |

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