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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

E-Book: Understanding SaaS/Cloud Application Integration: Tips, Techniques and Getting Started by Dell Boomi

May 27, 2010 - (Free Research)
Integrating cloud applications with in-house legacy applications can be a difficult undertaking. The good news is that there are more options than ever that allow organizations to do all the integration themselves. This e-book examines what you need to know to develop the right cloud application integration strategy for your organization. 
(EBOOK) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives. 
(SOFTWARE PRODUCT)

Benefits Management: How to increase the business value of your IT projects by ComputerWeekly.com

February 15, 2013 - (Free Research)
This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business. 
(BOOK) READ ABSTRACT |

Computer Weekly 4 October 2011: Download the latest issue of the UK's leading technology publication, with our analysis of the business technology news that matters to IT managers by ComputerWeekly.com

October 04, 2011 - (Free Research)
In this week's Computer Weekly, transformation. Download the new issue now. 
(EZINE)

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 21, 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

Optimizing Business Productivity: Do More for Your Customers and Your Business by Microsoft

October 20, 2011 - (Free Research)
As organizations work to meet the complex requirements of today’s fast-paced business environment, they must harness tools that optimize productivity and deliver solid ROI. Learn about cloud-based CRM tools that provide frontline employees with real-time access to customer information that can help to boost productivity and performance. 
(WHITE PAPER) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 29, 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... 
(CASE STUDY) READ ABSTRACT |

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge

December 2008 - (Free Research)
This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). 
(WHITE PAPER) READ ABSTRACT |

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc.

July 2011 - (Free Research)
This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price. 
(WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices by IBM

April 2012 - (Free Research)
This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 
(WHITE PAPER) READ ABSTRACT |

From Social Media to Social CRM: Reinventing the Customer Relationship by IBM

March 2014 - (Free Research)
Access the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more. 
(WHITE PAPER) READ ABSTRACT |

BI Without a Data Warehouse? An Effective Strategy for Midsize Companies by IBM

June 2010 - (Free Research)
In this webcast, you’ll learn about a new generation of business intelligence (BI) solutions designed to take on reporting, analysis, dashboarding, scorecarding, planning, budgeting and forecasting projects while remaining affordable. 
(WEBCAST) READ ABSTRACT |

ALM and Agile Strategies E-Zine Issue 1 by CA Technologies.

February 2012 - (Free Research)
Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools. 
(EZINE) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

IBM Requirements Definition and Management - Part 2 by IBM

June 2010 - (Free Research)
Join us to learn how IBM® Rational® helps teams use requirements to create better business driven solutions. 
(WEBCAST)

Cost Effective Techniques for Designing the Data Warehouse by Embarcadero Technologies, Inc.

November 2010 - (Free Research)
A cost effective data warehouse project doesn't have to be an oxymoron. Rather than committing to a full-fledged waterfall style approach, it is possible to build a data warehouse incrementally and inexpensively, while at the same time preserving high-level architectural goals that lead to a true enterprise data warehouse. View this webcast now. 
(WEBCAST) READ ABSTRACT |

Integrating Use Cases, Storyboarding and Prototyping by Ivar Jacobson Consulting

June 2008 - (Free Research)
This white paper discusses how to optimize requirements gathering and documentation through the integration of use case, storyboarding and prototyping. 
(WHITE PAPER) READ ABSTRACT |

Energy Efficient IT E-Book - Chapter 4: A Step-by-Step Guide to Data Center Energy Efficiency by SearchDataCenter.com

March 2010 - (Free Research)
Chapter 4 of this e-book summarizes strategies for lessening the environmental impact of data centers and helps IT managers create a holistic four-phased approach to an energy-efficient data center project that includes persuading C-level executives to pursue energy efficiency, measuring data center energy consumption, and much more. 
(EBOOK) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM by IBM

May 2011 - (Free Research)
Discover proven strategies in data mining for cost-effective customer acquisition and retention. 
(WHITE PAPER) READ ABSTRACT |

White Paper: Application Retirement: Enterprise Data Management Strategies for Decommissioning Projects by IBM

March 2011 - (Free Research)
This white paper explains how an information governance strategy that includes the database archiving capabilities of the IBM ®InfoSphere™ Optim™ Data GrowthSolution can help increase the business value of your enterprise applications and simplify your IT infrastructure to garner significant savings. 
(WHITE PAPER) READ ABSTRACT |

Business Objects Data Migration Solution by Business Objects

January 2008 - (Free Research)
With a Business Objects data migration solution, you can lower your risks and better manage the complexities of your data migration project. 
(WHITE PAPER) READ ABSTRACT |

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