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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Podcast - What Technology Buyers Want You To Know About Online Content by KnowledgeStorm, Inc
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February 27, 2006 - (Free Research)
This podcast summarizes, Define What's Valued Online, a new study which confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Listen to this podcast to learn about basic changes you can make to improve your online content.
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What Technology Buyers Want You to Know About Online Content by KnowledgeStorm, Inc
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December 13, 2005 - (Free Research)
A new study, Define What's Valued Online, confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Learn about basic changes you can make to improve your online content.
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Project Management Office Best Practices, A step-by-step plan to build and improve your PMO by Oracle Corporation
April 01, 2009 - (Free Research)
The best-performing project management offices reduce business risk, optimize resources and contribute to business growth through a portfolio management office, according to Gartner. Read this informative paper from Oracle and take your first step to establishing a PMO or maturing your already established PMO.
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Anatomy of an Oracle E-Business Suite Archiving Project by IBM
February 01, 2008 - (Free Research)
Companies worldwide are affirming the value of database archiving as a best practice for managing application data growth. The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
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Anatomy of a JD Edwards EnterpriseOne Archiving Project by IBM
February 01, 2008 - (Free Research)
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
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Anatomy of a Siebel CRM Archiving Project by IBM
February 01, 2008 - (Free Research)
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
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Anatomy of a PeopleSoft Enterprise Archiving Project by IBM
February 01, 2008 - (Free Research)
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
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Behind the Curtain of a Successful Rich Media Project by Rackspace Hosting & Limelight Networks
December 11, 2009 - (Free Research)
There are many reasons to deploy "rich media" content. This three-part article is not about the why, but the how. As with all online projects business leaders have to decide what makes the most sense for their company from both a financial and technical perspective. How will you deliver this fancy new content?
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Beyond Backup Ezine: Disaster Recovery Strategies for Branch Offices by Overland Storage
July 09, 2009 - (Free Research)
The July/August issue of CIO Decisions Ezine focuses on disaster recovery in remote and branch offices, especially in midmarket organizations. Read this issue to learn some great tips and techniques for increasing your remote workers' ability to bounce back after an unfortunate event.
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Syberworks Learning Management System Product Suite by SyberWorks, Inc.
March 01, 2008 - (Free Research)
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
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NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect
AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.
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Enterprise Application Integration, and Spring by TheServerSide.com
October 21, 2009 - (Free Research)
This session explores an integration challenge using Spring Integration. Spring Integration enables messaging among Spring components and adapters for integration with external systems.
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Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars
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April 27, 2004 - (Free Research)
As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.
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Zappos Zaps Complexity with the IBM High IOPS SSD PCIe Adapter by Fusion-IO
December 23, 2009 - (Free Research)
Zappos makes providing an optimal customer experience on its web site a top priority. Amazingly, the IBM High IOPS SSD PCIe Adapter powered by Fusion-io technology allowed Zappos to surpass its projected performance capacity needs while actually reducing maintenance.
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KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc
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May 08, 2006 - (Free Research)
Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.
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Sybase Mobile University by Sybase, Inc.
December 09, 2009 - (Free Research)
These 4 online classes provide you with the knowledge to make your organization's mobile projects a success. Get up to speed on the latest mobile application developments and learn how to overcome common pitfalls. Topics include Mobile Application Platforms, Going Wireless, Platform Power and Safety Matters.
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