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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Managed Services or Break fix? One Size Doesn’t Fit All by GFI Software

December 22, 2010 - (Free Research)
This paper examines the benefits of Managed Services using the GFI Building Blocks program. 
(WHITE PAPER) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
(EGUIDE) READ ABSTRACT |

Infosecurity Europe 2014 by ComputerWeekly.com

February 24, 2014 - (Free Research)
Infosecurity Europe is the largest IT security event in Europe. Held in London, it is a free exhibition with over 325 exhibitors featuring the most diverse range of new products and services and an unrivalled free education programme. Register today! 
(BROCHURE) READ ABSTRACT |

Open Grid Europe is open to new approaches for IT training by Hewlett-Packard Limited

November 30, 2012 - (Free Research)
In this brief case study, learn how Open Grid Europe leveraged e-learning software that enabled rapid and flexible creation of electronic, interactive manuals and software documentation for their employees. Discover the benefits Open Grid experiences thanks to this e-learning program and their new ALM software by reading now. 
(CASE STUDY) READ ABSTRACT |

How to start, refine and improve your social media business strategy by ComputerWeekly.com

April 22, 2014 - (Free Research)
This extract from Adam Gray's  book, Brilliant Social Media will help your organisation get started with social media, then refine and improve your strategy to get real business results. 
(BOOK) READ ABSTRACT |

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio

February 02, 2010 - (Free Research)
In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 06, 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc.

August 2008 - (Free Research)
In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. 
(CASE STUDY) READ ABSTRACT |

Top Ten IT Skills for 2014 by Global Knowledge

March 2014 - (Free Research)
This brief resource lists the top ten IT skills and technologies that are going to be in demand in 2014. The IT world changes quickly, and understanding these skills and technologies will help IT professionals remain relevant. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Best Practices for Resolving Business-Critical Application Problems by BMC Software, Extending Value with Identify Software

April 2008 - (Free Research)
This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

What is Intel Core vPro Technology by Intel

June 2012 - (Free Research)
This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states. 
(VIDEO) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies

April 2011 - (Free Research)
This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support. 
(EGUIDE) READ ABSTRACT |

Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.

February 2010 - (Free Research)
In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

State of Software Security Report by Veracode, Inc.

February 2011 - (Free Research)
The State of Software Security is a semi-annual report that draws on continuously updated information in Veracode’s cloud-based application risk management services platform. Unlike a survey, the data comes from actual code-level analysis of billions of lines of code and thousands of applications. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc.

March 2006 - (Free Research)
The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. 
(WHITE PAPER) READ ABSTRACT |

Fraud Detection and Prevention in the Public Sector by Information Builders

May 2013 - (Free Research)
Those in the public sector are facing significant fraud, waste, and abuse (FWA) challenges. Check out this informative paper today to learn of these challenges and discover a fraud detection and prevention framework to help combat fraud before it occurs. 
(WHITE PAPER) READ ABSTRACT |

Help Desk Manager by N-able Technologies

June 2014 - (Free Research)
This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management. 
(DEMO) READ ABSTRACT |

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