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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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10 Tips to Measure Training ROI by ComputerWeekly.com

September 21, 2012 - (Free Research)
How do you measure the value of training to the business ? These tips will help you develop your business case. 
(ESSENTIAL GUIDE) READ ABSTRACT |

That Was Then This Is Now: The New Rules of Email Marketing by Silverpop Systems Inc.

August 2008 - (Free Research)
In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won't work anymore. This paper reviews the new rules of email marketing. 
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Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc.

January 2007 - (Free Research)
This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. 
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Simplify the User Experience: Enable Business Users to Automate the Integration of Microsoft Office Business Applications with the SAP Business Suite by Winshuttle, LLC

December 2008 - (Free Research)
This white paper describes how Winshuttle data management applications enable finance, accounts payable/receivable, purchasing, human resources and production planning teams to easily automate the incorporation of Excel data into an SAP solution. 
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Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
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Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation

June 2008 - (Free Research)
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance. 
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Getting a Head Start in Software Asset Management: Managing Software for Improved Cost Control, Better Security and Reduced Risk by Centennial-Software

July 2008 - (Free Research)
This white paper provides a general overview of SAM benefits, and then addresses the specific issues involved in getting SAM up and running in your organization. 
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ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation

March 2008 - (Free Research)
Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to... 
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Engaging Your Subscribers Using Interactive Media in Email by Bronto Software

October 2008 - (Free Research)
This paper reviews the best practices for integrating engaging interactive media elements into your current email marketing program. It will cover video in email, utilizing polls, flash presentations, RSS feeds and more. 
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Five Areas of Records and Information Management Best Practices by Iron Mountain

June 2012 - (Free Research)
More than 73% of CIOs, general counsel and records managers surveyed in a recent compliance benchmark study indicated they do not proactively monitor their records program for compliance. Out of 4,000 respondents, 42% have no formal information security program and 61% struggle with discovery. Where does your company’s policy fall? 
(WHITE PAPER) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.

April 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. 
(WHITE PAPER) READ ABSTRACT |

jQuery on Rails (The Real Ones) by The Ajax Experience

January 2009 - (Free Research)
The talk examines how to develop and enterprise solution for leveraging a diverse server-side framework portfolio and deliver a consistent experience to end users. 
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Inspiring disruption: Tech Trends 2014 by ComputerWeekly.com

February 2014 - (Free Research)
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Data stewardship program: Quality booster, but a hard step for many by SAP America, Inc.

December 2012 - (Free Research)
Data stewards are central to the success of data governance programs. Without data stewards to facilitate the communications about data issues between IT and the business side, diverging data definitions, policies and quality controls can easily get out of control. This e-guide offers tips and best practices. 
(EGUIDE) READ ABSTRACT |

The Evolution of Asset Management by IBM Line of Business

June 2008 - (Free Research)
This paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses. 
(WHITE PAPER)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? by Oracle Corporation

October 2009 - (Free Research)
This white paper highlights some of the issues that reduce or increase the effectiveness of customer loyalty programs and suggests a solution that offers tips for building a more loyal customer base. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Multimedia for Learning by Adobe Systems, Inc.

November 2008 - (Free Research)
This white paper summarizes some of our most important evidence-based guidelines to help you get the most from your eLearning programs. 
(WHITE PAPER) READ ABSTRACT |

Learning Computing: Why object orientated programming works. by ComputerWeekly.com

January 2012 - (Free Research)
Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey. 
(JOURNAL ARTICLE) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc.

October 2010 - (Free Research)
You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future. 
(EBOOK) READ ABSTRACT |

Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com

April 2012 - (Free Research)
This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security. 
(EZINE)

The Scrum Reference Card by CollabNet

July 2011 - (Free Research)
This document, written by thought leader and certified CollabNet Scrum trainer and coach Michael James, condenses the essence of Scrum into 6 pages. It's a must read for agile enthusiasts and anyone who wants to learn more about Scrum. 
(WHITE PAPER) READ ABSTRACT |

The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance

January 2008 - (Free Research)
Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits. 
(WHITE PAPER) READ ABSTRACT |

Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge by SAP AG

September 2008 - (Free Research)
Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization. 
(WHITE PAPER) READ ABSTRACT |

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