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6 Key Metrics for Measuring Lean Success by Infor

September 2008 - (Free Research)
This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives. 
(WEBCAST) READ ABSTRACT |

Expert Guidelines and Best Practices: HR Analytics by Kronos Incorporated

August 2013 - (Free Research)
HR metrics such as talent analytics and workforce analytics can help companies identify top performers, foster successful employee retention and talent recruitments programs, and ensure the firm has the proper workforce in place to orchestrate its goals. 
(EGUIDE) READ ABSTRACT |

Populating a Data Quality Scorecard with Relevant Metrics by SAS

May 2014 - (Free Research)
The following white paper explores ways to quality data control and measures to support your overall data quality and governance program. Learn what it takes to provide a framework for defining measurement processes and more. 
(WHITE PAPER) READ ABSTRACT |

Expert Overview: New Data Protection Strategies and Success Metrics by EMC Corporation

July 2013 - (Free Research)
This e-guide explores the basic philosophy behind continuous data protection and how it's making its way into the current backup landscape. 
(EGUIDE) READ ABSTRACT |

Executing Your Strategy 5: Engagement by ComputerWeekly.com

February 2014 - (Free Research)
This is the fifth of a six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.

April 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. 
(WHITE PAPER) READ ABSTRACT |

The secrets of highly effective data governance programs by Pitney Bowes Group 1 Software

September 2011 - (Free Research)
The first key to a successful data governance program is ensuring user and organization expectations. To find out more secret advice for highly effective data governance programs read this expert e-Book. Our editorial team has gathered tips, techniques and best practices to plan a successful data governance plan. 
(EBOOK)

Executing your strategy 3: Vision by ComputerWeekly.com

November 2013 - (Free Research)
This is the third of a six part guide explains the key steps of the Strategic Execution Framework, developed to help organisations stay focused on innovation, increase performance, manage change and scale the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Dell Deployment Design and Implementation by Dell, Inc. and Microsoft Windows 7

October 2009 - (Free Research)
The Dell Project and Program Management approach enables the alignment of all elements of a client deployment. This standardized and easy-to-understand framework can be tailored as necessary to complement and integrate with existing customer processes. 
(DATA SHEET) READ ABSTRACT |

Veracode eLearning Subscription by Veracode, Inc.

May 2010 - (Free Research)
Veracode’s eLearning contains over 30 hours of secure training content in a web-based training module format. The program is designed specifically for developers and security personnel to meet formal training and competency testing requirements. It also contains a comprehensive knowledgebase on secure software development. Read on to learn more. 
(TRAINING GUIDE) READ ABSTRACT |

How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices by Vtrenz, Inc

August 2008 - (Free Research)
Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices. 
(WEBCAST) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation

December 2010 - (Free Research)
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
(WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

E-Guide: Mistakes to Avoid to Ensure a Successful ITSM Program by ServiceNow

April 2014 - (Free Research)
This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun. 
(EGUIDE) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

Seven Email Marketing Refreshes by Bronto Software

October 2008 - (Free Research)
This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing. 
(WHITE PAPER) READ ABSTRACT |

How to be successful with enterprise data governance by TechTarget

March 2014 - (Free Research)
Successful data governance programs can help ensure that organizations have consistent policies and processes for defining, managing and using corporate data. But many data governance efforts miss the mark and fall short of those goals. Take this short survey and get real-world guidance to succeed with data governance. 
(RESOURCE)

Success Factors of a Best-Run Marketing Organisation - How Does Your Team Stack Up? by SAP AG

December 2007 - (Free Research)
How are leading marketing organisations getting the job done? Walk through their best practices, and you'll see what role software solutions - and customers - can play in helping marketing teams demonstrate favorable business outcomes. 
(JOURNAL ARTICLE) READ ABSTRACT |

The Seven Deadly Sins of Agile Measurement by Rally Software

December 2013 - (Free Research)
This paper sets you up for success in quantifying the impact of Agile adoption. 
(WHITE PAPER) READ ABSTRACT |

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation

June 2008 - (Free Research)
Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance. 
(WHITE PAPER) READ ABSTRACT |

Industry Analyst Reports - Getting in Front of IT Compliance and Risk Management by CA Technologies.

July 2010 - (Free Research)
Read this Forrester Consulting analyst report to find out about the trends in managing IT compliance and risk. This report discusses the result of an evaluation conducted by Forrester for CA Technologies. 
(ANALYST REPORT) READ ABSTRACT |

Tips on evaluating, deploying and managing in-memory analytics tools by Tableau Software

September 2011 - (Free Research)
Interested in running queries against data stored in a computer's memory? Read this white paper to learn about in-memory analytics technology and how it can provide much faster analytical performance than traditional business intelligence (BI) tools. Before diving into this type of data analytics, check out this eBook to gain valuable knowledge. 
(EBOOK)

The New CRM Metrics: Putting Them to Work by SearchCRM

January 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

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