WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Foglight - Application Management to Unify IT and the Business by Quest Software, now a part of Dell. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software, now a part of Dell.

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com October 22, 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

CW+: Open Group technical document: IT Specialist Certification (ITSC) Conformance Requirements by ComputerWeekly.com October 21, 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

Get Certified - Avaya Communication Manager by Global Knowledge May 08, 2013 - (Free Research) The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.  (WHITE PAPER) READ ABSTRACT |

Open Group technical document: IT Specialist Certification Accreditation Policy by ComputerWeekly.com October 22, 2010 - (Free Research) A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.  (WHITE PAPER) READ ABSTRACT |

6 Key Metrics for Measuring Lean Success by Infor September 2008 - (Free Research) This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives.  (WEBCAST) READ ABSTRACT |

Security Pay Rates: UK Permanent Salary Index February 2013 by ComputerWeekly.com February 2013 - (Free Research) This research from Acumin and Computer Weekly charts the rate for the job for over 60 IT security and compliance roles.  (ESSENTIAL GUIDE) READ ABSTRACT |

Success Story: Large Service Provider Saves Millions through Vendor Consolidation Program by CA Technologies. July 2011 - (Free Research) This success story points out the risks of using too many vendors to manage your mainframe. Explore the benefits of consolidation and learn how you can lower mainframe operating costs while putting an effective system in place to train your future mainframe administrators.  (CASE STUDY) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com April 2012 - (Free Research) This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security.  (EZINE)

Integration: The Critical Path to Cloud Computing by IBM May 2010 - (Free Research) Learn how to maximize the value of your cloud-based applications through rapid integration — without burdening specialist resources or resorting to custom programming – all while cutting costs by up to 80%.  (WHITE PAPER) READ ABSTRACT |

Veracode eLearning Subscription by Veracode, Inc. May 2010 - (Free Research) Veracode’s eLearning contains over 30 hours of secure training content in a web-based training module format. The program is designed specifically for developers and security personnel to meet formal training and competency testing requirements. It also contains a comprehensive knowledgebase on secure software development. Read on to learn more.  (TRAINING GUIDE) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc. April 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.  (WHITE PAPER) READ ABSTRACT |

The secrets of highly effective data governance programs by Pitney Bowes Group 1 Software September 2011 - (Free Research) The first key to a successful data governance program is ensuring user and organization expectations. To find out more secret advice for highly effective data governance programs read this expert e-Book. Our editorial team has gathered tips, techniques and best practices to plan a successful data governance plan.  (EBOOK)

Dell Deployment Design and Implementation by Dell, Inc. and Microsoft Windows 7 October 2009 - (Free Research) The Dell Project and Program Management approach enables the alignment of all elements of a client deployment. This standardized and easy-to-understand framework can be tailored as necessary to complement and integrate with existing customer processes.  (DATA SHEET) READ ABSTRACT |

How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices by Vtrenz, Inc August 2008 - (Free Research) Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.  (WEBCAST) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.  (WEBCAST) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation December 2010 - (Free Research) Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.  (WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Can you streamline your backup and recovery process? by Dell, Inc. March 2013 - (Free Research) When it comes to disaster recovery, not all data is created equal. In this presentation transcript, expert John Toigo describes key metrics to incorporate into your DR strategy and provides actionable advice to help you decide which data requires the greatest protection.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Seven Email Marketing Refreshes by Bronto Software October 2008 - (Free Research) This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.  (WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.  (WHITE PAPER) READ ABSTRACT |

Industry Analyst Reports - Getting in Front of IT Compliance and Risk Management by CA Technologies. July 2010 - (Free Research) Read this Forrester Consulting analyst report to find out about the trends in managing IT compliance and risk. This report discusses the result of an evaluation conducted by Forrester for CA Technologies.  (ANALYST REPORT) READ ABSTRACT |

Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation June 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.  (WHITE PAPER) READ ABSTRACT |

Success Factors of a Best-Run Marketing Organisation - How Does Your Team Stack Up? by SAP AG December 2007 - (Free Research) How are leading marketing organisations getting the job done? Walk through their best practices, and you'll see what role software solutions - and customers - can play in helping marketing teams demonstrate favorable business outcomes.  (JOURNAL ARTICLE) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

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