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10 Dying IT Skills by Global Knowledge May 13, 2009 - (Free Research) When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.  (WHITE PAPER) READ ABSTRACT |

Symantec Report on Rogue Security Software: July 08 – June 09 by Symantec Corporation October 01, 2009 - (Free Research) The Symantec Report on Rogue Security Software is an in-depth analysis of rogue security software programs. Read this report to learn the specifics about security software scams.  (WHITE PAPER) READ ABSTRACT |

10 Hot Skills for 2009 by Global Knowledge May 01, 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.  (WHITE PAPER) READ ABSTRACT |

What Every IT Manager Needs To Know About Project Management by Global Knowledge May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.  (WHITE PAPER) READ ABSTRACT |

SharePoint 2010 Beta SDK by Microsoft Corporation India Pvt Ltd December 08, 2009 - (Free Research) The Microsoft SharePoint 2010 (Beta) Software Development Kit (SDK) contains conceptual overviews, programming tasks, samples, and references to guide you in developing solutions based on SharePoint 2010 products and technologies.  (TRIAL SOFTWARE) READ ABSTRACT |

9 Critical Steps in Designing Enterprise-Wide Feedback Systems by MarketTools, Inc. November 24, 2009 - (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.  (WHITE PAPER) READ ABSTRACT |

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.  (CASE STUDY) READ ABSTRACT |

E-Guide: Increase Quality and ROI with SAP Certification and Training by SkillSoft Corporation November 2009 - (Free Research) Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Developing WS-Management Solutions for Intel® Active Management Technology by Intel October 2009 - (Free Research) This article describes how to develop flexible WS Management-based solutions for Intel® Active Management Technology using the .NET development environment. The basic ingredients and building blocks of a WSMan-based solution will be presented. We've included some coding samples (written using Windows 2008) to help illustrate this information.  (TECHNICAL ARTICLE)

The Total Economic Impact™ of Dell’s PC Products And Services by Dell, Inc. and Intel February 2009 - (Free Research) In the fall of 2008, Forrester Research commenced work on a research project commissioned by Dell, Inc., that focused on examining the potential net savings and benefits enterprises may realize by adopting Dell’s PC products and services.  (WHITE PAPER) READ ABSTRACT |

Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft December 2008 - (Free Research) This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.  (WHITE PAPER) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

How to develop the right skills to make selling UC profitable for your business by Catalyst Telecom November 2009 - (Free Research) Many networking channel partners have put up the investment to understand and sell hardware components for unified communications (UC). This Pocket E-Guide details what skills you need to have to bring UC to life.  (EGUIDE) READ ABSTRACT |

Project Management & Business Skills Training Catalog by Global Knowledge December 2009 - (Free Research) Throughout the following pages, you can read about our approach, solutions, methodology, and courses - the sum of our vast resources - all designed to promote your pursuit of superior personal and business performance through rapid skills development.  (BOOK) READ ABSTRACT |

The Agile Business Analyst by VersionOne Inc. September 2008 - (Free Research) This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile...  (WHITE PAPER) READ ABSTRACT |

The Agile Project Manager by VersionOne Inc. June 2009 - (Free Research) This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.  (WHITE PAPER) READ ABSTRACT |

Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance by SAP AG November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency..  (ANALYST REPORT) READ ABSTRACT |

Pocket E-Guide-- Alternative Antimalware Testing: Step-by-Step Guide from Joel Snyder by ESET November 2009 - (Free Research) Read this E-Guide to learn about an alternative to traditional antimalware testing, using your perimeter network security tools. Snyder lays out a step-by-step guide to validate your own malware including where to find sample test viruses, equipment needed, and the channels to test.  (EGUIDE) READ ABSTRACT |

vSphere Virtual Infrastructure Business Ready Solutions for the R610 and R710 PowerEdge Servers by Dell, Inc. and Intel July 2009 - (Free Research) This white paper presents a sample Dell solution -- using the Dell R610 and R710 PowerEdge Servers (powered by Intel® Xeon® processor 5500 Series) -- designed to tolerate faults at multiple infrastructure layers to provide maximum level of availability for the virtual infrastructure.  (WHITE PAPER) READ ABSTRACT |

Desktops: Corporate IT Buying Behavior & Customer Satisfaction Survey by Dell, Inc. and Intel June 2009 - (Free Research) This Technology Business Research (TBR) study examines the results of the corporate desktop satisfaction competition for Q1 of 2009, for which Dell ranked in the top position. Read this to learn about each brand's competitive strengths, weaknesses, challenges, and overall satisfaction rankings.  (ANALYST REPORT) READ ABSTRACT |

Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ PowerEdge™ Servers, Dell Powervault™ Storage, and VMware vSphere™ by Dell, Inc. and Intel July 2009 - (Free Research) This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime.  (WHITE PAPER) READ ABSTRACT |

Demo: IBM Cognos TM1 MidMarket Edition Online Demo by IBM November 2009 - (Free Research) Simplify your key financial processes with Cognos.  (PRODUCT DEMO) READ ABSTRACT |

2009 IT Skills and Salary Report by Global Knowledge March 2009 - (Free Research) Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.  (WHITE PAPER) READ ABSTRACT |

Eleven Myths about 802.11 Wi-Fi Networks by Global Knowledge December 2008 - (Free Research) In this paper examine 11 such myths and explore ways to use correct information about wireless LANs to make your networks scalable, secure and satisfying to your users.  (WHITE PAPER) READ ABSTRACT |

Rethink Endpoint Security to Revolutionize Enterprise Protection by Trend Micro, Inc. March 2009 - (Free Research) With OfficeScan 10, Trend Micro introduces a revolutionary new way to defeat the volume of today's threats. This white paper describes this new technology and how it provides more effective protection for enterprise endpoints while reducing management complexity for administrators and resource utilization for end users.  (WHITE PAPER) READ ABSTRACT |

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