Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Salesforce.com's Service Cloud for Dummies by Salesforce.com April 06, 2010 - (Free Research) Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!  (EBOOK)

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.  (ASP)

PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc. August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.  (PRODUCT OVERVIEW) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Dying to Comply by Aspect October 2011 - (Free Research) In 2010 when Ofcom, the United Kingdom's regulatory authority for communications industries, revised their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success. Read on to learn how complying with these changes can actually lead to improved performance and productivity.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

FCR Done Right! by Enkata Technologies April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.  (WHITE PAPER) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: Internal Deployments by Oracle Corporation August 2008 - (Free Research) Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

IBM Rational Team Concert Evaluation Guide by IBM October 2010 - (Free Research) Explore the comprehensive features and functions that the Rational Team Concert tool offers, including integrated work item tracking, source control, continuous builds, agile planning and reporting, and more.  (WHITE PAPER)

Elliott Reduces Cost and Increases Efficiency with its Kronos Solution by Kronos Incorporated June 2009 - (Free Research) Elliott Company decided to implement the Kronos Workforce Central suite in 2004 to help improve its ability to track and manage attendance, overtime, and vacation while remaining compliant with complex labor laws and union pay policies. Read this case study to find out how it worked out for them.  (CASE STUDY) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation March 2008 - (Free Research) Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them.  (CASE STUDY) READ ABSTRACT |

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.  (WHITE PAPER) READ ABSTRACT |

TUFF SHED Builds Productivity with Tracking Solution by AT&T Corp October 2011 - (Free Research) In this case study discover how TUFF SHED, a leading provider of installed storage buildings and garages, implemented TeleNav Vehicle Tracker™ from AT&T to help the company improve the productivity of its workforce and better monitor its fleet.  (CASE STUDY) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Numara Software Webinar - Track It! by Numara Software June 2009 - (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.  (WEBCAST) READ ABSTRACT |

Fast-Tracking Data Warehousing & Business Intelligence Projects via Intelligent Data Modeling by Embarcadero Technologies, Inc. January 2010 - (Free Research) Often times Business Intelligence (BI) projects miss the mark with their business users because the proper documenting of required data and related business rules is not executed. This paper looks at fast-tracking data warehousing and BI projects using data modeling.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.  (CASE STUDY) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.