Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

NetAcuity IP Intelligence Technology by Digital Element. NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc. September 2008 - (Free Research) The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

All-in-One Internet Filtering Solution Solves Costly Problems for Easton Bell Sports by Bloxx, Inc. September 2008 - (Free Research) Easton-Bell Sports was growing increasingly concerned about its bandwidth consumption, as well as the time IT staff members were spending removing malware from employees' computers.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Collaborative and Comprehensive: A Bold New Look for Global Sourcing by Accenture. June 2008 - (Free Research) This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Beyond the Internet: Building Multiplatform P2P Communities by Recursion Software, Inc. October 2008 - (Free Research) Read this white paper to learn the basic technology requirements to enable intelligent apps and prepare your organization for the next generation of community-based software development.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software. April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co. June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software. September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

VUE Software: Insurance Commission & Incentive Compensation Management by CSSI. VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CS-ENTERPRISE--Complete Enterprise Configuration Management System by Configuration Solutions Our CS-Enterprise software suite allows you to quickly deploy a configuration solution throughout your entire organization and extended enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM. IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enterprise Personalization for the Insurance Industry by Exstream Software. April 2008 - (Free Research) In today's highly competitive environment, providing timely and relevant policyholder communications is critical. Exstream Software's Dialogue enterprise personalization solution allows insurers to create, manage, and deliver the fu…  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software. April 2008 - (Free Research) Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market…  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

SAP Investment Decision Support by HyPerformix July 2008 - (Free Research) HyPerformix leverages SAP’s internal monitoring capability provide the prescriptive answers and business justification you need to make informed investment decisions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Exstream Advanced Function Presentation (AFP) Print Studio by Exstream Software. For businesses that require high-volume, personalized printing for transaction statements and other complex customer communications, Advanced Function Presentation (AFP) is often the platform of choice.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Software for E-mail Recovery, Restoration, Search & Analysis by Kroll OnTrack August 2008 - (Free Research) Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server backups and Information Store files and even from your live Exchange server.  (ARTICLE) READ ABSTRACT | GO TO ARTICLE

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