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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm

November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client. 
(TRIAL SOFTWARE) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 
(WHITE PAPER) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software

June 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... 
(WEBCAST) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Server Virtualization 101: Part 2 Moving from Test to Production by Dell and VMware

December 2009 - (Free Research)
This videocast offers recommendations for moving your virtualization project from the testing phase to production. Learn how to plan virtualization design to ensure a smooth transition to production rollout. Discover ways to align your implementation with best practices and determine which next steps to take to prepare for production. 
(VIDEO) READ ABSTRACT |

Podcast: Server Virtualization 101: Part 2 Moving from Test to Production by Dell and VMware

December 2009 - (Free Research)
This podcast offers recommendations for moving your virtualization project from the testing phase to production. Learn how to plan virtualization design to ensure a smooth transition to production rollout. Discover ways to align your implementation with best practices and determine which next steps to take to prepare for production. 
(PODCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation

April 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance. 
(WHITE PAPER) READ ABSTRACT |

Engine Designer and Manufacturer Gets Greater Speed of Production with SAP® xApp™ by SAP AG

January 2009 - (Free Research)
Pratt & Whitney Canada, poised to begin manufacturing of a new generation of engines, realized that greater speed of production and real-time analysis of parts quality would be necessary to sustain this initiative. 
(CASE STUDY) READ ABSTRACT |

Getting Started with Demand-Driven Manufacturing by TAKE Supply Chain

August 2009 - (Free Research)
In this podcast, manufacturing industry analyst, Roddy Martin, explains strategies and best practices for demand-driven manufacturing. 
(PODCAST) READ ABSTRACT |

Mainstreaming the vSwitch: HP Network Automation Extends Control to Virtual by Hewlett-Packard Company

September 2009 - (Free Research)
HP recently announced availability of a driver for their long-fielded HP Network Automation product which delivers integrated support of virtual switches (vSwitches) – virtual network elements that exist within VMWare’s ESX virtual server platform. 
(WHITE PAPER) READ ABSTRACT |

How to ensure data privacy compliance in the application testing environment by Compuware Corporation

October 2009 - (Free Research)
This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. 
(WHITE PAPER) READ ABSTRACT |

DR Planning and Best Practices for 2010: Everything you NEED to know - in 30 minutes by Double-Take Software

December 2009 - (Free Research)
2010 is just around the corner. Take 30 minutes out of your busy schedule to attend this live webinar and make sure you put the right DR and Business Continuity plan in place for next year. 
(WEBCAST) READ ABSTRACT |

Closing the data privacy gap for SAP Applications by IBM

October 2008 - (Free Research)
This white paper provides insight into the requirements for protecting privacy in SAP non-production environments and describes some of the comprehensive data masking techniques available with the IBM® Optim™ Data Privacy Solution for SAP® Applications. 
(WHITE PAPER) READ ABSTRACT |

Dell™ Reference Architecture Sizing and Best Practices for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc.

October 2009 - (Free Research)
This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems. 
(WHITE PAPER) READ ABSTRACT |

Top Five Security Best Practices for your Web Gateway in 2009 by Blue Coat

May 2009 - (Free Research)
Online security will remain a top concern for both individuals and corporations throughout the year - and beyond. In this white paper you will explore 5 ways to protect your vital data from increasingly sophisticated malware and network attacks. 
(WHITE PAPER) READ ABSTRACT |

Best Practices Guide - Intel® Xeon® Edition: VMware Reference Configurations for Midsize Companies by Sun Microsystems, Inc. and Intel Corporation

September 2009 - (Free Research)
This white paper proposes a spectrum of reference configurations using Sun servers based on Intel processors, the broad range of Sun storage systems and appliances, and the VMware suite of virtualization products to configure cost-effective information systems for these businesses. 
(WHITE PAPER) READ ABSTRACT |

Business Ready Configurations for Virtualization with Dell™ Poweredge™ Blade Servers, Dell Equallogic™ Storage, and VMware Infrastructure™ by Dell, Inc. and Intel

May 2009 - (Free Research)
This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Windows Server® 2008 Hyper-V Technology Introduction by Dell and Microsoft

October 2009 - (Free Research)
Dell's Hyper-V Technology Introduction for Windows Server® 2008 is a rapid approach to the deployment and configuration of a Hyper-V and SystemCenter Virtual Machine Manager 2008 (SCVMM) based Proof of Concept (POC) into your pre-production test lab. 
(DATA SHEET) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 
(PRESENTATION) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 
(TRIAL SOFTWARE)

Managing Project and Portfolio Risk in the Oil and Gas Industry During an Economic Downturn by Oracle Corporation

March 2009 - (Free Research)
Project portfolio management solutions, such as those from Oracle, enable project leaders to successfully manage risk, even in this volatile climate. They also enable companies to identify the best strategies for pursuing existing projects and to identify the most-promising future projects for investment. 
(WHITE PAPER) READ ABSTRACT |

Just Enough Early Architecture to Guide Development by TheServerSide.com

October 2009 - (Free Research)
This session is designed to help you capture the best architecture/technical solutions and ensure that they are repeated by all developers. 
(VIDEO) READ ABSTRACT |

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