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Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Assessment Cross-Channel Experience Assessment by IBM
November 17, 2011 - (Free Research)
This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.
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Boosting Efficiency with IT Process Automation by CA Technologies.
June 2008 - (Free Research)
As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running.
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Video: Desktop Virtualization Process Methodology by Dell, Inc. and Intel
June 2011 - (Free Research)
This video discusses a 5-step implementation plan for data center virtualization, brought to you by Dell, Inc.. This virtualization strategy will help you reduce security risks, performance issues, help lower costs and increase user satisfaction.
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BPM Partners: The Strategic Need to Automate The Last Mile of Finance by IBM
February 2012 - (Free Research)
Read this white paper and learn about the business challenges and risks in existing manual ‘last mile’ processes dependent on different version spreadsheets, word processing files and unsecured emails, and the benefits and the value of automating ‘last mile’ processes.
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Step-by-step Guide to Migrating from Exchange 2003 to Exchange 2010 by Mimecast
June 2011 - (Free Research)
While Exchange 2010 promises to offer enhanced communication and collaboration capabilities, the migration process can still be a challenge for even the most diligent IT professional. Take a look at this e-book from the editors at SearchExchange.com for a top-to-bottom, expert analysis of the Exchange migration process.
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Profitability Analysis & Optimization: Gaining a competitive edge by IBM
February 2012 - (Free Research)
Improved business processes, powered by optimized technology, can help many companies significantly improve their profitability. Read this paper released by BPM Partners to see how a business can take advantage of new trends and tools for profitability.
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Integrated and Automated Budget, Program and Performance Reporting by IBM
February 2012 - (Free Research)
Read this paper to learn how IBM Cognos FSR with TM1 helps budget and finance teams to automate the generation of complex, process driven reports while maintaining the agency’s current business processes and disclosure management
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XBRL Mandate for Dummies by IBM
February 2012 - (Free Research)
This guide helps organizations assemble the right people, make the right investment in a solution and helps finance create best practices to ensure a successful XBRL compliance. Read this now and learn what XBRL is, how it works and why it’s mandated, best practices to prepare for an XBRL mandate, who to involve in the mandate process and more.
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Log Management: How to Develop the Right Strategy for Business and Compliance by Dell SecureWorks UK
August 2010 - (Free Research)
Organizations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process.
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Fast Delivery of Complex Financial Reports - How Leading CFOs Do It by IBM
November 2011 - (Free Research)
Reporting speed and accuracy are vital today. But it would be wrong to assume that you have to spend more to go faster and do a competent job. This white paper illustrates how some organizations achieved top-tier results in financial reporting and why some did not.
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Financial Reporting Automation for Dummies by IBM
November 2011 - (Free Research)
This e-book offers insights on the benefits and value that financial reporting automation solutions can offer. Read on and learn about: High-performing organizations and their ability to automate financial reporting, low-performing organizations and why they are mired in complex and manual processes, and more.
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Twenty-three reasons why companies choose integrated XBRL by IBM
May 2011 - (Free Research)
This paper discusses how companies around the world must determine how they will approach compliance with the mandated use of XBRL. Learn the proper approach to accelerate financial reporting, decrease errors, streamline processes and ultimately, lower costs.
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Budgeting: Beyond Spreadsheets by IBM
January 2010 - (Free Research)
With new technologies—such as planning and analysis solutions powered by IBM Cognos® software—companies are automating the process, getting faster reports and data that fuel “what is” and “what if” scenarios. Read this paper to learn more.
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Executive Sales and Operations Planning Maturity Levels and Key Solution Criterion by SAP America, Inc.
May 2011 - (Free Research)
This Aberdeen Group Research Brief explores the current business challenges faced by companies striving for success with respect to sales and operations planning (S&OP). It delves into the priority allocated to S&OP, the maturity levels associated with S&OP, and the role of technology enablers.
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