Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc. April 13, 2012 - (Free Research) <p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>  (WHITE PAPER) READ ABSTRACT |

DirecTV talking about using CA LISA by CA Technologies May 17, 2013 - (Free Research) In this brief webcast, hear from the CIO of DirecTV discuss how they're leveraging service virtualization to streamline the application development and testing processes. Find out how the company is able to cut testing time from months to hours by watching now!  (WEBCAST) READ ABSTRACT |

The Business Case for Automating Document Driven Business Processes by Kofax, Inc. October 14, 2009 - (Free Research) This white paper provides the compelling case for taking an enterprise approach to automating document driven business processes. Find out how document capture is quickly moving toward mainstream adoption and how the shift from scan-to-archive to scan-to-process is profoundly changing the strategic importance of capture as an enterprise standard.  (WHITE PAPER) READ ABSTRACT |

8 Reasons To Outsource Information Management - For Compliance Professionals by Iron Mountain May 22, 2013 - (Free Research) View this report to learn some of the main reasons why outsourcing information processes can give your business advantages. It outlines why doing it yourself may not be the most viable option, and how outsourcing provides the added advantage of improving compliance.  (WHITE PAPER) READ ABSTRACT |

Application Performance Management: A Prerequisite for Successful Cloud Computing by CA Technologies. April 01, 2011 - (Free Research) <p>This research report clarifies a common misunderstanding concerning the relationship between virtualization and cloud computing. Discover how application performance management fits into your cloud project and obtain advice to help you avoid pitfalls throughout the execution process.</p>  (WHITE PAPER) READ ABSTRACT |

Understanding how advanced analytics can transform your business by SAP America, Inc. June 22, 2011 - (Free Research) This eBook focuses on how organizations should leverage the new breed of advanced analytics tools, including in-memory analytics, in-database analytics and complex event processing.  (EBOOK) READ ABSTRACT |

IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis by SAP America, Inc. January 30, 2013 - (Free Research) According to recent research, 80 percent of IT managers believe effective training is imperative for the success of a project. This white paper focuses on improving the business execution of the training line of business (LOB) of IT vendors. It provides best practices and approaches to successfully grow a training business.  (WHITE PAPER) READ ABSTRACT |

How to Implement Change Management Processes and Ensure a Successful ITSM Project by OnX Enterprise Solutions May 27, 2011 - (Free Research) All IT organizations face the constant and sometimes contradictory struggle to improve both the efficiency and quality of the IT services they provide. In this e-guide from SearchDataCenter.com, our experts share 10 considerations to keep in mind when implementing change management processes.  (EGUIDE) READ ABSTRACT |

IT Must Innovate to Meet Rising Business Expectations by Centennial-Software July 2008 - (Free Research) Meeting business expectations can be tough, especially when trying to keep up with the dynamics of the IT industry. This white paper outlines today's top five ways to jumpstart your unified infrastructure management approach.  (WHITE PAPER) READ ABSTRACT |

Avere: Delivering on the Promise of Tiered Storage? by Avere Systems May 2010 - (Free Research) Avere’s new FXT Series help users finally realize the promise of a seamless, perpetually optimized file storage environment by moving data to an appropriately priced storage via an automated process. Find out more by reading this white paper.  (WHITE PAPER) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc. June 2011 - (Free Research) What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Top 5 Ways to Make IVR Work for You and Your Customers by inContact September 2010 - (Free Research) This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies April 2011 - (Free Research) This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.  (EGUIDE) READ ABSTRACT |

8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc. August 2008 - (Free Research) It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.  (WHITE PAPER) READ ABSTRACT |

How To Get Users To Stop Calling You ITs Guide to Helping Users Help Themselves to Reports by Noetix Corporation October 2012 - (Free Research) Read this presentation transcript to learn how many companies using Oracle platforms are finding BI refuge in Noetix BI technologies. Learn first-hand how this technology integrates seamlessly with Oracle EBS to offer real-time analytics capabilities.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Accelerating Business Change Through Next-Generation ERP — Call to Action for the Industrial Machinery and Equipment Sector by Infor March 2012 - (Free Research) A recent IDC Manufacturing Insight survey of equipment and machinery manufacturers found that since the economic downturn the biggest priority for organizations is profit growth. This white paper summarizes the results of the survey and explains how next-gen enterprise resource planning (ERP) systems can help manufacturers turn a profit again.  (WHITE PAPER) READ ABSTRACT |

Finding and Fixing VoIP Call Quality Issues by WildPackets, Inc. August 2008 - (Free Research) This white paper examines the various factors that can lead to poor VoIP call quality and how a network administrator can use WildPackets® OmniPeek™ Enterprise to pinpoint issues and keep the VoIP network running smoothly and efficiently.  (WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence - Introducing Management Excellence by Oracle Corporation June 2008 - (Free Research) A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more.  (WHITE PAPER) READ ABSTRACT |

Business Mashups: Addressing the Long Tail of Applications Development by SERENA Software, Inc. December 2007 - (Free Research) A mashup is a web application that combines data from more than one source into a single integrated tool. Learn how Business Mashups can help Business Owners and IT unlock the potential found in this so-called "long tail" of applications.  (WHITE PAPER) READ ABSTRACT |

Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) March 2006 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.  (PODCAST) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) October 2005 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.  (WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.  (EBOOK)

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