|
| |
1 - 25 of 478 | Next Page
|
Featured Sponsors
Measuring the True Business Benefits of Web Collaboration by CA Technologies.
September 2008 - (Free Research)
This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.
|
Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf
November 2011 - (Free Research)
With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here.
|
Splunk at Autodesk by Splunk
February 2012 - (Free Research)
This white paper highlights a customer service and operations system that streamlines your business' processes into one single view for ease of customer assistance, operations and security.
|
Apply the power of CRM to build customer loyalty by Infor CRM
February 2012 - (Free Research)
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
|
The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value by SAP America, Inc.
December 2011 - (Free Research)
Idea-to-delivery is an approach to delivering customer value that takes into account today's highly volatile, regulated, globally interconnected, and trading partner-dependent business environment. In this paper, find an action plan with the evolutionary steps companies can take today to move toward this new approach.
|
Customers, Not Cars Now Drive Auto Importer’s Strategy by SAP America, Inc.
January 2011 - (Free Research)
Read this Bloomberg Businessweek case study to learn how Israeli auto importer Colmobil Corp. changed its entire organizational structure and business processes, and, as part of the transformation, overhauled its legacy technology infrastructure to improve its customers' experiences and create business growth.
|
Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc.
September 2008 - (Free Research)
In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.
|
Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc.
March 2011 - (Free Research)
Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.
|
BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 2010 - (Free Research)
Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
|
The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.
July 2011 - (Free Research)
The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
|
Exadata: Single Source of Truth by Oracle Corporation
December 2011 - (Free Research)
You can consolidate all data warehousing and analytical processing using Oracle Exadata. With its integrated analytics, there are no more slow data loads and everything is run off your data warehouse, no matter how much data you have. Watch this video and learn how to get up-to-date information faster while managing all of it in one place.
|
Document Process Automation for customer orders by Esker Inc.
January 2008 - (Free Research)
This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices).
|
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
|
Use effective call centers to build customer loyalty by Infor CRM
February 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
|
Cognos Business Intelligence for Report Authors by IBM
January 2012 - (Free Research)
Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
|
Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc.
December 2011 - (Free Research)
In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance.
|
Smarter Commerce Manufacturing Interactive Guide by IBM
January 2012 - (Free Research)
Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
|
Business Analytics Clients Build a Smarter Planet by IBM
November 2011 - (Free Research)
This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles.
|
B2B Benchmark Assessment for B2B Services Sector by IBM
January 2012 - (Free Research)
Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors.
|
Smarter communications through analytics by IBM
November 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.
|
What's your Customer Experience Advantage? by SAP America, Inc.
March 2011 - (Free Research)
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
|
|
|