Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

International Procurement Center: Increasing Efficiency and Maximizing Profitability by E2open January 14, 2009 - (Free Research) This white paper describes international procurement center (IPC) processes and capabilities, and explains the ways in which an IPC deployment can enhance your profitability.  (WHITE PAPER) READ ABSTRACT |

2008 ERP in the Mid-Market by Sage North America January 13, 2009 - (Free Research) This report explores feedback from over 500 mid-size companies, and aims to serve as a roadmap to those that desire to reduce costs, and improving accuracy and delivery performance.  (WHITE PAPER) READ ABSTRACT |

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware December 31, 2011 - (Free Research) This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today.  (WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

Big Data Strategy Guide: Integrate for Insight by Oracle Corporation UK Ltd October 23, 2012 - (Free Research) Big data creates big opportunities to improve processes, customer service, and brand awareness if your organisation can effectively leverage it – something most businesses today struggle with. Read on to learn the tools and architecture you need to successfully analyse big data to gain deeper, richer insight and stay ahead of your competition.  (WHITE PAPER)

Next Practices in Insurance: Driving Growth with Better Customer Engagement by Kofax, Inc. December 31, 2012 - (Free Research) This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.  (WHITE PAPER) READ ABSTRACT |

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf November 29, 2011 - (Free Research) With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here.  (EZINE)

Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc. April 13, 2012 - (Free Research) <p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>  (WHITE PAPER) READ ABSTRACT |

Managed Public Key Infrastructure: Securing Your Business Applications by VeriSign EMEA December 01, 2005 - (Free Research) The VeriSign® Managed PKI service is an outsourced offering that enables enterprises of any size to rapidly and confidently deploy PKI services. It alleviates the burden of planning, building, and maintaining a PKI, while allowing enterprises to maintain internal control over digital-certificate issuance, suspension, and revocation.  (WHITE PAPER) READ ABSTRACT |

Customer Centricity: The Key To Success in Retail Banking by Kofax, Inc. December 31, 2010 - (Free Research) Banks today are redirecting their focus to retail banking and are reinventing themselves as customer-centric organisations. Many institutions, however, still use legacy infrastructures and processes that hinder necessary readjustments Read on to find out how to overcome these challenges.  (WHITE PAPER) READ ABSTRACT |

Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc. June 23, 2010 - (Free Research) To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more.  (WHITE PAPER) READ ABSTRACT |

Securing Data Stored on Tape with Encryption: How to Choose the Right Encryption Key Management Solution by Quantum Corporation October 2008 - (Free Research) Q-EKM software, is designed to generate and communicate encryption keys and it is a proven, easy-to-use, library-managed encryption solution designed to protect sensitive data throughout the enterprise.  (WHITE PAPER) READ ABSTRACT |

Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP America, Inc. March 2007 - (Free Research) Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.  (WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America January 2009 - (Free Research) With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls.  (WHITE PAPER) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

6 Key Metrics for Measuring Lean Success by Infor September 2008 - (Free Research) This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives.  (WEBCAST) READ ABSTRACT |

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series by Sterling Commerce Manufacturing Solutions March 2008 - (Free Research) Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and...  (WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Planning for Seasonal Orders in Customer Driven Supply Chains by CDC Software - Ross Enterprise October 2008 - (Free Research) This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process.  (WHITE PAPER) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com May 2013 - (Free Research) Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).  (ESSENTIAL GUIDE) READ ABSTRACT |

Andorra Telecom Increases Operational Efficiency and Improve Customer Satisfaction with Vitria’s Operational Intelligence and Exception Management Solutions by Vitria Technology, Inc. August 2011 - (Free Research) Check out this comprehensive case study to see how Vitria's Operational Intelligence and Exception Management Solutions helped Andorra Telecom increase their enterprise's customer service and operations.  (CASE STUDY) READ ABSTRACT |

SAS® Business Analytics for IT Leaders by SAS Institute Inc. October 2010 - (Free Research) IT leaders, tasked to satisfy the needs of their own business units while satisfying the changing needs of all other business units, face a wide variety of challenges. This white paper identifies the key issues that must be addressed and provides a clear strategy for solving them. Read on to learn more about SAS® Business Analytics for IT leaders.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

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