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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

Take a Holistic Approach to Business-Driven Security by IBM

March 2008 - (Free Research)
This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success. 
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Strategic Value With Trade Promotion Management: A Closed-Loop Process for Quick Wins and Profitable Growth by SAP America, Inc.

September 2010 - (Free Research)
This paper presents the situation of N-Hair, a fictional high-end hair-care products company that is now expanding into channels in broader consumer markets. Read this paper to learn how the firm has positioned itself well for long-term success as it preserved its brand image with SAP software. 
(WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies.

December 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 
(DATA SHEET) READ ABSTRACT |

Boeing Commercial Aviation Services IT performance, availability, customer satisfaction soars by Hewlett-Packard Company

August 2010 - (Free Research)
This case study details how Boeing's Commercial Aviation Services division leveraged application performance management (APM) tools to improve availability of business critical applications; empower application teams to take ownership of system availability and performance; streamline business processes; and lower costs. 
(WHITE PAPER) READ ABSTRACT |

Solution architecture becomes part of software development efforts by IBM

November 2013 - (Free Research)
In this expert e-guide, you'll learn about the difference between solutions architects and enterprise architects, the training process of a solutions architect, and the qualities you should look for when looking for a new hire. 
(EGUIDE) READ ABSTRACT |

Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc.

February 2009 - (Free Research)
This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified... 
(WHITE PAPER) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

Getting the Most out of Your Business Analysts and Business Architects by Global Knowledge

October 2013 - (Free Research)
The following white paper provides a detailed approach in 6 easy steps on how to get the most out of business analysts and architects. 
(WHITE PAPER) READ ABSTRACT |

Online Trial: Rational System Architect by IBM

November 2009 - (Free Research)
Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation. 
(DOWNLOAD)

Computer Weekly 13 September 2011: Download this week's issue of the UK's leading technology publication, with our analysis of the latest news, trends and IT management issues by ComputerWeekly.com

September 2011 - (Free Research)
In this week's Computer Weekly, we talk to the man tasked with bringing public services into the digital age. The second installment of our Buyer's Guide to business intelligence reviews two low-cost alternatives to the big suppliers; and we go behind the scenes of the IT preparations for the London 2012 Olympic Games. 
(EZINE)

Going Parallel with LabVIEW Delivers Throughput Gains by National Instruments

September 2008 - (Free Research)
In this whitepaper learn how by combining technologies with NI Lab VIEW parallel programming software and NI TestStand test management software, test engineers can create high-performance test systems. 
(WHITE PAPER) READ ABSTRACT |

Essential Guide to Solutions Architecture by IBM

November 2013 - (Free Research)
While the software architect and the enterprise architect are veterans of the software team, there's a new software title in town -- the solution architect. Access this expert e-guide to get a comprehensive look at the new role of the solutions architect, and get essential best practices unique to solutions architecture. 
(EGUIDE) READ ABSTRACT |

BPM Quarterly E-Zine: Business Process Management and Real-Time Analysis: Let the Real-Times Roll! by Metastorm

September 2010 - (Free Research)
The world must optimize its use of water to avert conflict. Hectic Heathrow airport needs to streamline processes to continue to grow. Meanwhile, software architects must effectively enable BAM systems that take newly enabled BPM feeds. Data analytics are becoming part of the mix for more BPM scenarios. Find out more in our BPM quarterly. 
(EZINE) READ ABSTRACT |

BPM and SOA Require Robust and Scalable Information Systems by IBM

November 2010 - (Free Research)
Read this white paper for a discussion of the principles for the convergence of BPM and SOA from an information system perspective. The primary audiences are IT leaders and architects that need to understand how to effectively combine BPM and SOA in support of business integrity and operational excellence. 
(WHITE PAPER) READ ABSTRACT |

SDL Tridion Technical White Paper by SDL Web Content Management Solutions Division

April 2011 - (Free Research)
This white paper describes how SDL Tridion architecture and technological choices help organizations achieve their business goals. This paper describes technology options for website deployment, SDL Tridion in an enterprise enviorment, and the main components of SDL architecture. 
(WHITE PAPER) READ ABSTRACT |

Re-architect Data Protection Processes with Data Deduplication: Symantec Backup Exec and Data Domain (Presentation Transcript) by EMC Backup and Recovery Solutions

March 2009 - (Free Research)
Knowledge of data protection and backup planning procedures can make selecting an appropriate data protection strategy less complicated. This presentation transcript details re-architecting your data protection processes with data deduplication; Additionally, it highlights a solution that provides superior protection and substantial paybacks. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Customers Re-architect Data Protection Processes with Data Deduplication: Symantec Backup Exec and Data Domain (Presentation Transcript) by EMC Backup and Recovery Solutions

March 2009 - (Free Research)
Knowledge of data protection and backup planning procedures can make selecting an appropriate data protection strategy less complicated. This presentation transcript details re-architecting your data protection processes with data deduplication; Additionally, it highlights a solution that provides superior protection and substantial paybacks. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Agile Architect - Agile Development: Three pillars of success by IBM

November 2013 - (Free Research)
With a goal of continuous software delivery, fast pace, and high quality, Agile developers need the right skills and tools to achieve their goals. In this informative webcast, discover the three pillars necessary for Agile success. 
(WEBCAST) READ ABSTRACT |

Dispelling Myths & Revealing Truths about Email Management with SharePoint by Colligo Networks Inc.

May 2011 - (Free Research)
This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange. 
(WHITE PAPER) READ ABSTRACT |

A Usability Comparison of the Top Three Data Modeling Tools by CA ERwin from CA Technologies

October 2011 - (Free Research)
Read this white paper to get a comparison of data modeling tools. 
(WHITE PAPER) READ ABSTRACT |

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 2012 - (Free Research)
Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 
(ESSENTIAL GUIDE) READ ABSTRACT |

IBM Deployment Planning and Automation for cloud by IBM

November 2011 - (Free Research)
Successful IT deployments are full of challenges. Without a central library of standard templates, every deployment has to start from scratch. IBM Deployment Planning and Automation for cloud accelerator helps create detailed deployment topology models and IBM Rational Asset Manager stores them as patterns. Learn more. 
(WEBCAST) READ ABSTRACT |

Achieving Business Agility with BPM and SOA Together: Smart Work in the Smart Enterprise by IBM

October 2009 - (Free Research)
This white paper describes the principles for the convergence of BPM and SOA from a business perspective. The primary audiences are leaders and architects that need to understand how to effectively combine BPM and SOA as a key differentiator for successful enterprises in their drive toward business agility. 
(WHITE PAPER) READ ABSTRACT |

CW+: Analyst's take: Alfabet PlanningIT reaps rewards for decision makers by ComputerWeekly.com

January 2011 - (Free Research)
When organizations adopt Alfabet’s planningIT, decision makers have more knowledge about their operating environments and use this information to leverage existing assets and avoid unnecessary investments in software or development. 
(WEBCAST) READ ABSTRACT |

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