Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

A Comprehensive, Integrated Approach to Cash Flow Management in SAP® Applications by Dolphin May 2013 - (Free Research) Many businesses overlook cash flow management as a strategic asset - but this could be a huge mistake. In this resource, learn how you can optimize Accounts Payable, Accounts Receivable, Order Management, and other document-based business processes for a comprehensive, integrated approach.  (WHITE PAPER) READ ABSTRACT |

Boosting Efficiency with IT Process Automation by CA Technologies. June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running.  (WHITE PAPER) READ ABSTRACT |

A Leader in Forrester's Smart Process Applications Wave by Kofax, Inc. May 2013 - (Free Research) This evaluation from Forrester looks at both the current capabilities of vendors to support cases and their potential to support projects and operations. Read now for an in-depth smart process application evaluation so you can make a more informed decision.  (WHITE PAPER) READ ABSTRACT |

eGuide: Essential guide to solution architecture by IBM December 2012 - (Free Research) Read this e-guide to discover four expert-recommended solutions architecture best practices. Then, learn why solutions architecture is becoming an important part of the software development process.  (EGUIDE) READ ABSTRACT |

Optimize AP Processing with Oracle WebCenter Imaging for Oracle Applications by Oracle Corporation April 2013 - (Free Research) This crucial webcast discusses, using accounts payable processing as an example, a content management web center that simplifies your data-heavy processes.  (WEBCAST) READ ABSTRACT |

The Forrester Wave: Smart Process Applications, Q2 2013 by OpenText April 2013 - (Free Research) This Forrester Wave report aims to help CIOs find the right smart process app vendor partners for improving this full spectrum of human-based processes. Read today to explore Forrester's key takeaways after conducting a 15-criteria evaluation of twelve software vendors.  (WHITE PAPER) READ ABSTRACT |

Agile Business Processes With IFS Applications by IFS February 2013 - (Free Research) View this white paper to learn more about how IFS applications can improve user productivity and bring usability to new heights. Find out how you can improve your business practices and the struggle with technology by reading this white paper now.  (WHITE PAPER) READ ABSTRACT |

10 Ways To Use ERP To Lean The Manufacturing Supply Chain by IFS June 2009 - (Free Research) This white paper gives four tips to help you bring lean supply chain improvements to your manufacturing operation. Additionally, it discusses six technology tools that help automate these lean supply chain practices.  (WHITE PAPER) READ ABSTRACT |

Dancing with Elephants - Making Your Business Processes Agile by Fujitsu America, Inc. January 2011 - (Free Research) Think Agile BPM is not for you because you don't have simple processes that follow the same path every time? Think again. This webcast illustrates how Agile BPM allows you to get results by striking the right balance between structure and flexibility in processes how Fujitsu's Agile BPM solution can help you to achieve that goal.  (WEBCAST) READ ABSTRACT |

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc. March 2010 - (Free Research) The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value.  (WEBCAST) READ ABSTRACT |

Data Exchange & Event Processing for Oracle EBS by STR Software October 2010 - (Free Research) Oracle E-Business Suite users can now control the transfer and processing of data from within the familiar EBS forms interface.  In this short video you will experience how a standardized process allows EBS users to become self-sufficient in the transfer of data to and from EBS and other systems, internally and externally to your IT environment.   (VIDEO) READ ABSTRACT |

Accounts Payable: Building a “Lean and Green” Invoice-to-Pay Process by Dolphin March 2010 - (Free Research) Business processes are expected to run lean and green. The Accounts Payable process that runs with optimal efficiency and accuracy will diagnose bottlenecks in seconds, generate minimal waste and keep vendors and partners happy with fast inquiry response and timely payments. Read this paper from Dolphin Corporation to learn about automating AP.  (WHITE PAPER) READ ABSTRACT |

L’Oreal’s Manufacturing Makeover by Apriso Corporation February 2011 - (Free Research) L’Oréal implemented a manufacturing systems overhaul to streamline processes, create a new technology framework and enable disparate locations to share information and best practices more effectively. Jacques Playe, CIO, Operations, explains how the restructuring significantly increased processing capacity, reduced costs and improved quality.  (WHITE PAPER) READ ABSTRACT |

Business Continuity Management by Matrix42 September 2008 - (Free Research) This White paper explains the concept of Business Continuity and demonstrates how matrix42 Empirum supports the Business Continuity Strategy in the enterprise.  (WHITE PAPER) READ ABSTRACT |

Parallel Mass Data Processing in SAP Industry Solutions by UC4 Software, Inc April 2012 - (Free Research) Read this white paper to review the top benefits of automating mass data processing in SAP systems and discover the disadvantages of choosing a standard SAP method. Learn how easy it can be to cut costs and eliminate manual errors from the overall process.  (WHITE PAPER) READ ABSTRACT |

Intelligent Service Automation Working with Service Oriented Architecture by UC4 Software, Inc December 2010 - (Free Research) The dependency of background (batch) processing still remains when your applications move to a service oriented architecture (SOA). Read this white paper to learn how to ease the SOA transition with technology that enables the inclusion of background processing.  (WHITE PAPER) READ ABSTRACT |

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