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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
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Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
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Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
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Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Log Management Best Practices by RSA, The Security Division of EMC

February 2008 - (Free Research)
Developing best practices in log management is not a simple task. This paper should help organizations develop their own comprehensive set of best practices by providing a set of 40 recommended best practices covering logging policies; procedures and t... 
(WHITE PAPER) READ ABSTRACT |

LogRhythm 3-Minute Product Demo by LogRhythm, Inc.

September 2009 - (Free Research)
This 3 ½ minute overview will give you an introduction to the LogRhythm solution and how it empowers organizations to comply with regulations in audit, secure their networks and optimize their IT infrastructure. 
(PRODUCT DEMO) READ ABSTRACT |

Podcast: Automating Resource Monitoring with Robot/CONSOLE by Help/Systems

April 2010 - (Free Research)
Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes. 
(PODCAST) READ ABSTRACT |

IBM Tivoli Security User Compliance Management Demo by IBM

December 2008 - (Free Research)
This demonstration shows how Tivoli's security management products work together to provide an audit trail of unauthorized access when an IT administrator logs in to a human resource database containing sensitive information. 
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CA eHealth Performance Manager Demo by CA Technologies.

October 2009 - (Free Research)
Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted. 
(PRODUCT DEMO) READ ABSTRACT |

Predictive Security Intelligence for Retail Organizations by Q1 Labs, an IBM Company

February 2012 - (Free Research)
This webcast explores how to add a new dimension to security intelligence through risk management. Extend the value of SIEM and Log Management to determine risk levels throughout your network by integrating vulnerability assessment scan results, network behavior analysis and topology, device configurations, policies, and compliance management. 
(WEBCAST) READ ABSTRACT |

Tips on Implementing Database Auditing to Address Security & Compliance Requirements  by IBM

December 2010 - (Free Research)
Implementing Database Security and Auditing (Elsevier Digital Press) is the definitive guide for information security professionals, DBAs and auditors. You can now download Chapter 12, “Auditing Categories”.  In this chapter, you’ll learn which audit logging trails you need to address key security and compliance requirements. 
(BOOK) READ ABSTRACT |

Lotus Sametime works with Microsoft Office and Outlook by IBM

August 2010 - (Free Research)
Check out this Lotus Sametime demo to learn how this software integrates with Microsoft technologies to enhance unified communications and help users gain real-time access to a complete set of collaboration capabilities. 
(DEMO) READ ABSTRACT |

IBM Lotus Sametime Demo: Unified Communications and Collaboration Solution by IBM

March 2009 - (Free Research)
IBM Lotus Sametime software provides an easy-to-use unified communications and collaboration solution with the policy controls and security features your business requires. Check out this demo to see how IBM Lotus Sametime can be used in everyday business situations to quickly and efficiently communicate and drive business success. 
(DEMO) READ ABSTRACT |

Effectively Securing Virtualized Data Centers by Apani

November 2008 - (Free Research)
This white paper will examine trends in server virtualization security and reveal the many compelling advantages of cross-platform VM isolation solutions. 
(WHITE PAPER) READ ABSTRACT |

Strategies to Maintain PCI DSS Compliance by GeoTrust, Inc.

July 2013 - (Free Research)
This e-guide outlines strategies for streamlining key PCI DSS processes to ensure that comprehensive compliance is achieved efficiently – for maximum business benefit. 
(EGUIDE) READ ABSTRACT |

Innovators Demo Part II - Your Collaboration Destiny Continues by IBM

June 2010 - (Free Research)
Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected. 
(PRODUCT DEMO) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

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