Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco 2800 Series by Cisco Systems, Inc.. The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections. more... >> Discover more offerings from Cisco Systems, Inc..

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.  (WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Cisco 850 Series Integrated Services Routers by Cisco Systems, Inc. The Cisco® 850 Series of secure broadband and wireless routers is part of the Cisco Integrated Services Router portfolio.  (HARDWARE PRODUCT)

Cisco 2800 Series by Cisco Systems, Inc. The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.  (HARDWARE PRODUCT)

Cisco PIX 501 Security Appliance by Cisco Systems, Inc. The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT)

Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc. The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices.  (HARDWARE PRODUCT)

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT)

HP LeftHand SAN Failback Procedure for VMware by Hewlett-Packard Company August 2009 - (Free Research) This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware.  (WHITE PAPER) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Oracle Compatibility Developers Guide for Postgres Plus Advanced Server by EnterpriseDB Corporation March 2008 - (Free Research) This guide describes the Oracle compatibility features of Postgres Plus Advanced Server. Oracle compatibility means that an application runs in an Oracle environment as well as in a Postgres Plus Advanced Server environment with minimal or no changes to the application code.  (TRAINING GUIDE) READ ABSTRACT |

Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts by Global Knowledge October 2008 - (Free Research) This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Setting up Security Policies and Procedures for the Cloud by Webroot August 2011 - (Free Research) This presentation transcript provides a framework for enterprises to transition to the cloud safely, as well as examines specific considerations for private, public and hybrid cloud initiatives and the controls you'll need to consider for each model.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata April 2011 - (Free Research) This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment.  (CASE STUDY) READ ABSTRACT |

Institutional Identity Theft: How the Identity Theft of Your Customers Leads to the Erosion of Your Company's Profits and Good Name by Perimeter eSecurity December 2008 - (Free Research) Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk.  (WHITE PAPER) READ ABSTRACT |

The next generation in application monitoring by Hewlett-Packard Company August 2012 - (Free Research) Why should security move to the application layer? Consult this informative white paper to find out why the defense paradigm is no longer sufficient. This resource outlines the components of application security as well as the importance of shifting attention to application-level security.  (WHITE PAPER) READ ABSTRACT |

Making Mobility Matter in Healthcare Data Security by Dell, Inc. June 2012 - (Free Research) This white paper highlights the need for health care organizations to have solid encryption and risk assessment procedures and policies in place.  (WHITE PAPER)

Facilitating Enterprise PCI DSS Compliance - Detail Review by GlobalSCAPE April 2008 - (Free Research) HS-PCI solution helps procedure and policy enforcement by monitoring and reporting on PCI DSS compliance by using prompts and warnings.  (WHITE PAPER) READ ABSTRACT |

Whitepaper - Simplifying Disaster Recovery (DR): One-Button Failover/Failback for Combined Physical/Virtual Data Centers by FalconStor Software February 2010 - (Free Research) The FalconStor® Continuous Data Protector (CDP) solution can be deployed in conjunction with VMware vCenter Site Recovery Manager. This unique implementation dramatically speeds both processes and reduces costs while ensuring achievement of recovery time objectives (RTO).  (WHITE PAPER) READ ABSTRACT |

Simplifying Disaster Recovery (DR): One-Button Replication for Combined Physical/Virtual Data Centers by FalconStor Software May 2009 - (Free Research) The FalconStor® Network Storage Server (NSS) solution can be deployed in conjunction with VMware vCenter SRM to empower VMware vCenter SRM to automate and manage the DR process for the entire physical and virtual infrastructure. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Meeting Compliance Objectives in SharePoint® by AvePoint, Inc. February 2009 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs.  (WHITE PAPER) READ ABSTRACT |

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