TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Embracing Technology for Moves Management Success: Every nonprofit wants to turn prospects into donors -- some are better at it than others. What makes the difference? Moves Management by Blackbaud, Inc. (E-mail this company) January 01, 2003 - (Free Research) Do you visit prospects, create gift proposals, solicit individuals or organizations for donations, and cultivate donors? The actions you take to bring in donors, forge relationships and keep contributions coming are known as Moves, and Moves Management, simply put, is the system of policies, procedures and practices that directs these actions. (WHITE PAPER) READ ABSTRACT |

Upgrading or Replacing the POS Solution by Hewlett-Packard Company March 2008 - (Free Research) Competition, both in terms of price and of widespread product and assortment overlap, is forcing retailers to differentiate by improving the customer experience. (WHITE PAPER) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

E-discovery considerations for Lotus Notes Domino organizations by Sherpa Software February 2008 - (Free Research) This webcast explains how the e-discovery process works and discusses how to prepare and protect your organization from potential e-discovery pitfalls. (WEBCAST) READ ABSTRACT |

The VMI Model: Managing Inventory outside the Four Walls by Clear Spider Inc. August 2008 - (Free Research) Vendor Managed Inventory (VMI) is a business model that allows supplier/manufacturer organizations to access, control and replenish inventory for their customers. (WHITE PAPER) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. (WHITE PAPER) READ ABSTRACT |

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT |

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper. (WHITE PAPER) READ ABSTRACT |

Free Solera Virtual to Physical (V2P) Tap by Solera Networks May 2008 - (Free Research) The Solera V2P Tap™ allows organizations to leverage their existing physical environment security and analysis tools to protect their virtual environment at the same time, using the same familiar tools they use in the physical environment. (DEMO) READ ABSTRACT |

Using Statistical Modeling to Increase Donations by Blackbaud, Inc. (E-mail this company) June 2004 - (Free Research) More and more, nonprofits are relying on statistical modeling to help them target best prospects and strengthen fundraising programs. Learn how custom statistical models provide information about a prospect's likelihood not only to give, but also to give to your specific organization. (WHITE PAPER) READ ABSTRACT |

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT)

How to Certify or Re-certify Twisted-Pair Cabling for 10 Gb/s Ethernet by Fluke Networks June 2008 - (Free Research) This paper provides a background and an overview of the performance requirements for the twisted-pair cabling and methods to measure and certify the performance of the installed cabling system. (WHITE PAPER) READ ABSTRACT |

Cameleon Commerce Suite - E-commerce and Configurator Software by Access Commerce Cameleon helps manufacturing, distribution, retail and service companies optimize complex selling and ordering processes by intelligently automating key business functions: e-commerce, electronic catalog & guided selling, product information management, product configuration, pricing & promotions, quote & proposal generation, & order management.  (ASP & SOFTWARE PRODUCT)

Managing Virtual Machine Sprawl: Best Practices by Computer Associates (CA) July 2008 - (Free Research) For organizations moving into the area of virtualization, the management of virtual machine (VM) sprawl is a common issue. Download this white paper to learn about the best practices for managing this problem as well as CA Workload Automation solut… (WHITE PAPER) READ ABSTRACT |

Chapter 4 - ESI Datamap: Managing Litigation Risk by Symantec Corporation. July 2008 - (Free Research) This whitepaper explains how an ESI data map serves as a unifying document that ties together information about record locations, litigation hold instructions and retention. Businesses that create an ESI data map their risk of e-discovery noncompliance. (E-LEARNING TUTORIAL) READ ABSTRACT |

Using Change Control Technology to Enforce Your Change Control Procedures by Revelation Software Concepts July 2008 - (Free Research) See how Rev-Trac SAP change control technology from Revelation Software Concepts can automatically enforce your change control procedures to ensure your processes are being adhered to, minimizing risk to stable systems and meeting your audit. (DEMO) READ ABSTRACT |

Security and Auditing: An Eight Step Guide by Info-Tech Research December 2004 - (Free Research) Conducting a security audit of your IT policies, procedures, and infrastructure is a critical first step in securing your enterprise. Make Fort Knox jealous -- use this A to Z guide to make your IT practice ironclad. (ANALYST REPORT) READ ABSTRACT |

How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy by Oracle Corporation. August 2008 - (Free Research) Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy. (WHITE PAPER) READ ABSTRACT |

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies. March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace. (WHITE PAPER) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud, Inc. (E-mail this company) The Financial Edge™ is an accounting solution that helps nonprofit professionals make smart, strategic decisions, achieve the highest level of fiscal transparency and accountability, and evaluate the performance of every initiative in real-time. Modules include: accounts payable, account receivable, payroll, cash management, and others.  (ASP & SOFTWARE PRODUCT)

ShopVue - Paperless Dispatch with Graphical Sequencer by CASCO Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.  (SOFTWARE PRODUCT)

Podcast: Key Issues in Managing Change in 5 System SAP Landscapes by Revelation Software Concepts August 2008 - (Free Research) This podcast will explore some of the key issues in managing changes across 5 system SAP landscapes, discuss current manual methods of managing these changes, and look at the value of change control technology in these situations. (PODCAST) READ ABSTRACT |

Key Issues in Managing Change in 5 System SAP Landscapes by Revelation Software Concepts August 2008 - (Free Research) This webcast will explore some of the key issues in managing changes across 5 system SAP landscapes, discuss current manual methods of managing these changes, and look at the value of change control technology in these situations. (WEBCAST) READ ABSTRACT |

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) READ ABSTRACT |

Creating an enterprise data protection framework by Reconnex Corporation August 2008 - (Free Research) This webcast explains the basic steps for creating a data protection plan and shows you how to implement effective data security policies and procedures. (WEBCAST) READ ABSTRACT |

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