Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Virtual desktop infrastructures is an initiative that many IT pros are familiar with, but when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This podcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more. 

Tune into this video featuring Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group as it outlines the challenges associated with endpoint data protection and management, how the problems are being addressed today, the advantages and disadvantages of these different data protection approaches and more. 

As more organizations look to move to the cloud, IT pros are finding themselves at an internal crossroads with the decision of facilitating self service while also looking to develop an appropriate roadmap for cloud technologies. Learn how automation plays a key part in creating a dynamic data center and make a decision today. 

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 

In this presentation transcript, featuring Exchange pro, Lee Benjamin, you'll learn how to improve backup and recovery of your Exchange environment. Discover the new features of Exchange 2010 to enhance your backup and recovery efforts. Find out what you should know about clustering and how to avoid common pitfalls. 

In the September 2011 cover story of Storage magazine, Eric Siebert clears up some of the confusion as he looks at the characteristics of Fibre Channel, iSCSI and NAS and reviews the pros and cons of each for virtual environments. 

Access this whitepaper for a list of 10 key factors to consider when creating a business grade WLAN. 

This resource explores how integrated processes such as Data Center Infrastructure Management (DCIM) give IT pros the ability to simply deploy new assets and plan for future growth, control energy costs, reduce risks and increase operational efficiency. Learn more about DCIM solutions here. 

This white paper provides insight into the sources of IT complexity and reveals the limitations of many existing tools designed to break down data center silos. Discover an infrastructure management technology that overcomes these limitations by simplifying server provisioning, reclaiming overprovisioned resources, and more. 

Find out what's fact and what's fiction about virtualizing your Exchange Server. What steps should you take, and how can you ensure success? Explore all these questions and more in this e-book. 

Fax servers can make sending and receiving faxes an efficient, simple and cheaper process. The problems with manual faxing are solved because GFI FAXmaker allows users to receive and send faxes directly from their email client. Download this 30-day trial version to see how GFI FAXmaker can save valuable time for IT administrators and managers.