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Hitachi IT Operations Analyzer Software by Hitachi Data Systems November 12, 2009 - (Free Research) Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.  (DOWNLOAD)

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.  (WHITE PAPER) READ ABSTRACT |

Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.  (WHITE PAPER) READ ABSTRACT |

MP Studio v4.1 (for System Center Operations Manager) - Free 30 Day Trial! by Silect Software December 10, 2009 - (Free Research) MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade.  (TRIAL SOFTWARE) READ ABSTRACT |

Shavlik Reduces your Spend on Critical IT Operations by Shavlik Technologies August 04, 2009 - (Free Research) One of the biggest problems in keeping networks and desktops secure is patch management. Shavlik's solutions simplify patch management through automation, increased visibility, and control. Answer six questions in this quick demo to determine how much time and money you can save when you simplify and automate patch management with Shavlik.  (ASSESSMENT TOOL) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 31, 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?  (WHITE PAPER) READ ABSTRACT |

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc. September 2007 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.  (WHITE PAPER) READ ABSTRACT |

Culver Franchising Systems Improves Operations with Microsoft Business Intelligence Solution by Microsoft September 2009 - (Free Research) This Case Study examines how Culver Franchising Systems turned to the RedPrairie-Microsoft Business Intelligence solution to make better decisions and improve store operations, while vastly reducing reporting time. With the RedPrairie-Microsoft solution in place, Culver now gets early warning of underperforming stores.  (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.  (WHITE PAPER) READ ABSTRACT |

Service Management: Minimizing and Avoiding Downtime by IBM December 2009 - (Free Research) Adrian Mitu, of IBM, discusses the importance of service availability and performance. Companies need to be more effective at solving service problems-- by minimizing service downtime and reducing the number of incidents.  (WEBCAST)

Fortune 1000 Company Streamlines Centralized Operations Centers Through Desktop Virtualization by Forsythe November 2009 - (Free Research) This case study looks at the typical experience of a Fortune 1000 company. A company turns to server and desktop virtualization in an effort to reduce the cost of distributed centralized operations centers.  (CASE STUDY) READ ABSTRACT |

Transforming Insight into Action with Business Process Management by IBM December 2008 - (Free Research) Read this white paper to learn about IBM's business process management solution, WebSphere Business Monitor software, which enables your organization to measure, monitor, and report on business process performance as well as identify and correct problems.  (WHITE PAPER) READ ABSTRACT |

Distributed IT Infrastructures: Alternative Approaches by VM6 Software October 2009 - (Free Research) This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.  (WHITE PAPER) READ ABSTRACT |

ACO Pager - Systems Management Solution for your iSeries (AS/400) by DDL Systems, Inc. April 2009 - (Free Research) Managing the complexities of today's operating systems, business applications, and networks challenges even the most knowledgeable IT professionals. ACO PAGER is proven technology, capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, and greatly improves staff efficiency.  (WHITE PAPER) READ ABSTRACT |

FREE TOOL -- Redcell™ Finds, Configures, and Monitors Your Entire Data Center by Dorado Software September 2009 - (Free Research) Monitoring and configuring a variety of complex devices (network, systems, storage, security) from multiple vendors is a daily battle that challenges even the most experienced administrators. Today's virtual and physical environments can only be handled with a centralized management solution.  (DOWNLOAD) READ ABSTRACT |

Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG January 2009 - (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.  (ARTICLE) READ ABSTRACT |

Performance Under Pressure: The State of Enterprise Web Application Quality and Availability by Oracle Corporation July 2009 - (Free Research) Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.  (WHITE PAPER) READ ABSTRACT |

BMC Mainview: Controlling Mainframe Operating Costs While Maintaining Service Levels by BMC Software, Inc April 2009 - (Free Research) Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC® MAINVIEW® from BMC Software uniquely delivers aggressive and strategic performance management and optimization.  (WHITE PAPER) READ ABSTRACT |

Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company August 2008 - (Free Research) Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.  (WHITE PAPER) READ ABSTRACT |

Four Critical Imperatives for Data Protection and Recovery: BEX Innovative Architecture Delivers Holistic Data Protection by Syncsort October 2009 - (Free Research) This paper describes an innovative, unified data protection model – developed by Syncsort – that not only supports each of these imperatives, but leverages them to provide actual return on your business investments.  (WHITE PAPER) READ ABSTRACT |

Starwood Hotels and Resorts Worldwide Enriches SAP Efficiency with ReadSoft by ReadSoft October 2009 - (Free Research) This paper will give you an overview of how one company's business soared after applying AP processing to their company improved business.  (CASE STUDY) READ ABSTRACT |

Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders June 2008 - (Free Research) This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes.  (WHITE PAPER) READ ABSTRACT |

Getting Exchange 2010 Archiving Right by Symantec Corporation November 2009 - (Free Research) This paper is designed to help organizations understand some of the nuances separating Symantec's Enterprise Vault and Exchange 2010 e-mail management capabilities with a focus on "how they do it" rather than "what they call it." It also highlights archive-specific use cases so organizations focus on the problems and solutions.  (WHITE PAPER) READ ABSTRACT |

Five IT Trends that Reduce Cost AND Improve Web Performance by Gomez August 2009 - (Free Research) Hear from Forrester Research experts to learn about 5 key business and technology trends that are enabling companies to reduce costs AND ensure web application performance.  (WEBCAST) READ ABSTRACT |

Best Practices: Real-World Performance Testing and the “aha” Moment by Gomez September 2009 - (Free Research) Tune in to this podcast now for expert insight on the connection between web performance testing and the bottom line, and pointers and best practices for ensuring the success of your critical eBusiness initiatives.  (PODCAST) READ ABSTRACT |

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